1,364 Reviews of Smithtown Volkswagen - Service Center
I brought my car in for an issue with the travel assist. I received a phone call where the worker told me I needed new tires, balance, shocks struts and more. I was sent photos of the underneath of the ca I received a phone call where the worker told me I needed new tires, balance, shocks struts and more. I was sent photos of the underneath of the car and told it will cost over $4000. As I went back and forth with the worker I eventually asked about the warranty as I was told nothing was covered. The worker insisted my car was a 2020. It’s a 2022. All the info provided to me was wrong. I had to provide my vin where the worker finally realized they mixed up the car. The response was your cars ready to be picked up. They fixed the travel assist. No charge. This experience does not give me faith in this dealership. More
VW of Smithtown service Dept. always a win. Service Advisor Noah Reed never hesitates to answers all my questions and always has a quick resolution. Never a delay, in constant con always a win. Service Advisor Noah Reed never hesitates to answers all my questions and always has a quick resolution. Never a delay, in constant contact throughout my service appointment. Highly recommend! More
They were pleasant and helpful. The salesman spent a lot of time with me. I would recommend them. The salesman spent a lot of time with me. I would recommend them. More