Smithtown Volkswagen - Service Center

My car was taken promptly, Jasmine was excellent, text me to let me know if there was anything I needed, just let her know. to let me know if there was anything I needed, just let her know. More

Brought my car in for a 20,000 mile service. There is a recall for brakes on my car they checked it and found my brakes needed to be changed. They told me my head gasket is leaking an needed t There is a recall for brakes on my car they checked it and found my brakes needed to be changed. They told me my head gasket is leaking an needed to be changed. It was on a Saturday and told me he would call me Monday to set up an appointment so he can give me a loaner. He called me Monday setup the appt, I dropped the car off. Got a call a couple of days later saying the head gasket can't be done we have to replace the head. Also we are replacing your transmission. I said ok what is wrong with my transmission. He told me the issue. I do have the extended warranty for my car but this was all under the regular warranty. They replaced all and of course no charge. More

Jasmine was excellent to work with, keeping us updated along the way and made sure my family had a loaner car while our atlas was in for repair. along the way and made sure my family had a loaner car while our atlas was in for repair. More

Very courtesy they explain what they do to my car they kept me informed great kept me informed great More

The service was quick and hassle free. The service advisor was extremely helpful and knowledgeable. Great job all around. The service advisor was extremely helpful and knowledgeable. Great job all around. More

Great service and communication. Was contacted with in a few hours about my cars issue. Was contacted with in a few hours about my cars issue. More

I service my car at this dealership regularly and Noah is usually the person that’s helps me. He’s the definition of a Gentleman and a Scholar, that’s my guy 10/10. usually the person that’s helps me. He’s the definition of a Gentleman and a Scholar, that’s my guy 10/10. More

Noah is amazing! ! He is an asset to this establishment. Thank you Noah for always keeping us up to date with our car and escorting us to our vehicle! We truly appreci ! He is an asset to this establishment. Thank you Noah for always keeping us up to date with our car and escorting us to our vehicle! We truly appreciate all the work you have done through the years here at Smithtown Volkswagen. More

My wait time was excellent and Jasmine was extremely helpful and very kind in her approach to my disability. helpful and very kind in her approach to my disability. More

Overall very good service but sometimes it's hard to get a loaner or time commitment and twice I had to bring it back for follow up but they handled it fairly quickly. a loaner or time commitment and twice I had to bring it back for follow up but they handled it fairly quickly. More