Smithtown Volkswagen - Service Center

Went in for check engine light, and an inspection. Was told that car would be ready by 5 PM received notice when on way there that car was not going to be ready till the next day. next day show up at Was told that car would be ready by 5 PM received notice when on way there that car was not going to be ready till the next day. next day show up at 5 PM. Car is not ready. Have to leave. Come back the next day car is ready, but nothing is done that was supposed to have been done so had to come back and get the work done and then could leave. A loaner car was never available every time we asked for it. It’s just bad business. More

Noah and Jasmine are very knowledgeable friendly. I never had a problem with VW service I never had a problem with VW service More

Great Service. I have experienced all amazing things since signing my lease and I am happy to be a customer. I have experienced all amazing things since signing my lease and I am happy to be a customer. More

Everyone is very nice. I was informed of the service and how long it would take. Very accurate Thank you I was informed of the service and how long it would take. Very accurate Thank you More

Jasmine and the team at Smithtown Volkswagen did an amazing job servicing my vehicle. I feel comfortable and confident knowing that all my service needs will be taken care of throughout my tenure with amazing job servicing my vehicle. I feel comfortable and confident knowing that all my service needs will be taken care of throughout my tenure with my Volkswagen vehicle. Special thanks to Jasmine Khan, who was tremendous from start to finish! More

Friendly, professional and courteous. Noah kept me updated and was patient while I asked many questions since I was there with my mom's car. Noah kept me updated and was patient while I asked many questions since I was there with my mom's car. More

My car problem was taken care of on an efficient manner. The communication was excellent. The communication was excellent. More

Good dealership, and Noah is great. The service provided met expectations. Keep up the good work. The service provided met expectations. Keep up the good work. More

I brought my car in for an issue with the travel assist. I received a phone call where the worker told me I needed new tires, balance, shocks struts and more. I was sent photos of the underneath of the ca I received a phone call where the worker told me I needed new tires, balance, shocks struts and more. I was sent photos of the underneath of the car and told it will cost over $4000. As I went back and forth with the worker I eventually asked about the warranty as I was told nothing was covered. The worker insisted my car was a 2020. It’s a 2022. All the info provided to me was wrong. I had to provide my vin where the worker finally realized they mixed up the car. The response was your cars ready to be picked up. They fixed the travel assist. No charge. This experience does not give me faith in this dealership. More