Smithtown Volkswagen - Service Center

Love this service department. They are thorough and efficient and very customer oriented for a great customer experience every time! I would not consider another dealer for this reason. efficient and very customer oriented for a great customer experience every time! I would not consider another dealer for this reason. More

Excellent job everytime thanks to james really nice guy and really helpfull on the service i recommend to everyone to go buy volkswagen from st james and really helpfull on the service i recommend to everyone to go buy volkswagen from st james More

Danielle was a pleasure to deal with and had genuine empathy when she explained to me that an unexpected and costly repair was needed. Her knowledge and experience led her to voluntarily reach out to VW empathy when she explained to me that an unexpected and costly repair was needed. Her knowledge and experience led her to voluntarily reach out to VW headquarters who were then able to dramatically lessen my costs due to a class action law suit that I was unaware of. She is a true asset to your company. More

Always well taken care of. Customer service is A1. Tom always remembers my name and which VW I am bringing in for service. As a lifelong VW person, this dealership has been the best in my book. always remembers my name and which VW I am bringing in for service. As a lifelong VW person, this dealership has been the best in my book. More

Great Repair service. Tom was terrific in helping me understand the reason for the problem. He listen to my issues and was able to convey them to the repair team accurately to there full resolution. understand the reason for the problem. He listen to my issues and was able to convey them to the repair team accurately to there full resolution. More

Great place I have been dealing with smithown vw for 10years now and they are great Howard ur the best I’ll be in soon Tom ur always so helpful Thank you all for ur help 10years now and they are great Howard ur the best I’ll be in soon Tom ur always so helpful Thank you all for ur help More

Danielle was a breath of fresh air. I recently had a bad experience with another dealership and didn’t know what to expect. Danielle was easy to talk to she went out of her way to help. She made the whole e experience with another dealership and didn’t know what to expect. Danielle was easy to talk to she went out of her way to help. She made the whole experience great. She’s my service person from now on!!! Thanks Danielle!! More

They were kind and professional. They got me an appointment quickly. I stayed with my car and they finished my car quickly also. Definitely fair and professional appointment quickly. I stayed with my car and they finished my car quickly also. Definitely fair and professional More

Danielle was extremely helpful and efficient as on times past - excellent service.( However it is intrusive and unnecessary to impose a minimum length on a voluntary review.) past - excellent service.( However it is intrusive and unnecessary to impose a minimum length on a voluntary review.) More