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Smythe Volvo - Service Center

Summit, NJ

4.9
1,240 Reviews

1,240 Reviews of Smythe Volvo - Service Center

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June 18, 2020

Quality and timely service from the Smythe team, nice people I had another very positive experience with Brandon Zimmerman at Smythe. I've had the same experience across the board at Smythe. I never feel like I More

by wrustum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Jun 19, 2020 -

Smythe Volvo responded

Great review. We appreciate you taking the time to share of your experience of our Smythe Volvo service department. Brandon and the team are wonderful people and thank you for saying so.

June 16, 2020

Outstanding service department The service staff is always friendly, courteous, & very helpful. I trust that they are honest in doing the work that they say needs to be done. They More

by cmysel41
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon, Alex, Jason, Brandon Zimmerman
Jun 19, 2020 -

Smythe Volvo responded

Your review describes the type of service we strive to provide for every customer. It is quite rewarding for all of us to read your post. Thank you for choosing Smythe Volvo to service your vehicle and thank you for your kind words.

June 11, 2020

I find relationships to be everything when it comes to having your car repaired and or serviced. Tom can consistently be trusted to do what is right for my car and my safety. All my paperwork was ready More

by gredgate
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

Smythe Volvo responded

Thank you for taking the time to share your experience and kind words about Doug and Tom. We are fortunate to have customers like you. It makes what we do not a laborious job; rather, it truly is a pleasure to serve customers like you every day. We appreciate your business.

June 05, 2020

Thoughtful and genuinely caring service representatives. It's always such a pleasure bringing my car in for a service. Everyone here knows how to help without you even having to ask. More

by cynthiamessina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Jun 08, 2020 -

Smythe Volvo responded

Thank you. We have a great team who support each other day in and day out. We appreciate you posting this kind review.

May 30, 2020

Great Service! Brought my XC 90 in early in the morning for service. I explained the problem and what my availability was to wait for the repair or take a loaner. Br More

by PSala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Jun 01, 2020 -

Smythe Volvo responded

Thank you for taking the time to post about your experience with Brandon and our service team. This feedback makes our job rewarding. We appreciate your business.

May 30, 2020

Service Department is Wonderful I was nervous about taking my car in for Service during Covid-19 but Brandon Zimmerman made sure everything went very smoothly during my visit. More

by Lisa Conroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Jun 01, 2020 -

Smythe Volvo responded

Brandon is great. Our entire team is very sensitive to the new normal and they do a terrific job at making our customers feel comfortable and safe. On behalf of Brandon and our service team thank you for choosing to service with us and thank you for these kind words.

May 23, 2020

Windshield Replacement I had a crack on drivers side of my windshield that could not be filled in. Brandon at Smythe Volvo assisted me with getting my Windshield replaced. More

by Jerseygirl40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
May 26, 2020 -

Smythe Volvo responded

This is a great review and rewarding for all of us to read. We try to stay focused on treating our customers as we would treat a member of our family. Brandon does a great job with this. Thank you for taking the time to share of your experience at Smythe Volvo service department.

May 22, 2020

Great Service Department I had a recall on my Volvo XC60. The service department was very courteous and helpful, as this was my first time getting any service done on my vehic More

by Lawallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
May 26, 2020 -

Smythe Volvo responded

Thank you for posting this great review about Brandon and our service department. It is great to hear all feedback especially the good feedback. We appreciate your business and we'll see you at your next service.

May 21, 2020

Brandon was so accommodating and Smythe Volvo went above and beyond to deliver great service. Even during a pandemic their team was able to safely bring our only car back to us. It saved me a 9 mile bike ri More

by HH
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
May 26, 2020 -

Smythe Volvo responded

I'm glad we could save you 9 miles up hill. Pick up and delivery has become part of our new normal. It was not that big of an adjustment for us since we already offered this service, now we just do it more. We've hired on several employee to help make it happen and we were fortunate to get such good people to do the job. Thank you for taking the time to post this review and thank you for your business.

May 17, 2020

Great staff. I scheduled up my service appointment online, they called to confirm everything, came and picked up my car and dropped it off when they said they would. Overall it was a great experience. More

by Kelmanoj
Recommend Dealer
Yes
Employees Worked With
Deborah Amster, Stephen Badian, Brian Gagliardi
May 18, 2020 -

Smythe Volvo responded

This is what we are aiming for. Thank you for taking the time to share your experience of our Smythe Volvo service department. It is rewarding for all of us to read.

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