Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
519 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

519 Reviews

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519 Reviews of Tom Coward

May 27, 2026

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Employee Rating

I took in the car xc40 recharge on 4/16 for a full check up. Nothing g at all was detected that needed to be repaired. Days after leaving the maintenance light came back on. Got a flat tire on 5/6. Car was More

by MARKDORWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Jackson

May 17, 2026

Dealership Rating
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I checked in my Volvo XC40 with Tom Coward at Smythe Volvo Service Dept at 7:15a on 5/14. He arranged for 10,000 service and recall. Tom also suggested tire rotation and alignment. He provided a loaner More

by Tina W
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 18, 2026

Smythe Volvo Cars responded

We appreciated handling your Volvo XC40’s 10,000 mile service and recall while arranging tire rotation and alignment. Tom and our team are glad the loaner car and timely updates helped keep things moving. Thank you for the five-star review and we look forward to your next visit. Enjoy!

May 17, 2026

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Employee Rating

Tom and the Service Dept staff at Smythe Volvo are helpful and informative! He arranged for a loaner car which I used while my car's low coolant was fixed. More

by Tina W
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 18, 2026

Smythe Volvo Cars responded

We’re pleased Tom and our service team provided a loaner while your Volvo XC60’s coolant issue was resolved. Thank you for highlighting their helpful and informative approach. We look forward to assisting you with any future service needs. Enjoy!

May 14, 2026

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This dealer is always very friendly; clean, and accessible. They are the closest dealer to me and won’t go anywhere else More

by SCHIFFEROLIVIA
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Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald, Mark Terry

May 14, 2026

Smythe Volvo Cars responded

We’re delighted to hear our team’s friendly service, clean facility, and convenient location keep you coming back. Thank you for trusting us with your Volvo service, and we look forward to your next visit. Enjoy!

May 13, 2026

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Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. More

by AALOKSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Smythe Volvo Cars responded

It’s wonderful to know our team’s quick service, clear communication, and detailed report on your XC90 Hybrid hit the mark. Your feedback encourages us to keep this momentum going. We appreciate your support and look forward to helping you again. Enjoy!

May 09, 2026

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Treats customers with respect and kindness. Service excellent Very efficient with service Good night. Thank you!! More

by JJHA.1350
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 09, 2026

Smythe Volvo Cars responded

We appreciate your compliments on our respectful and kind approach during your Volvo XC40 service. It’s rewarding to know you found our team’s work efficient and excellent. Tom will be pleased to hear this feedback; feel free to let us know if you need anything else. Enjoy!

May 08, 2026

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Service representatives were knowledgeable and helpful. We will be back to the Smyth. Volvo service department. More

by Matt Brauner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Scott Jackson

May 08, 2026

Smythe Volvo Cars responded

Thank you for recognizing our service team’s expertise and helpfulness during your Volvo S70 maintenance. We’re pleased to hear the experience met your expectations. We appreciate your trust and look forward to assisting you again. Enjoy!

May 08, 2026

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Employee Rating

On time, clear options and recommendations, fair costs. Very reliable organization with which to work. More

by Richard
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 08, 2026

Smythe Volvo Cars responded

We’re glad our team provided clear recommendations and fair pricing for your Volvo V60. Tom and our technicians appreciate your trust. We look forward to helping you down the road. Enjoy!

May 05, 2026

Dealership Rating
Employee Rating

Resolved my problems as expected and we're good at communicating Overall a very good experience when we need service More

by THE.ODONNELLS422
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 05, 2026

Smythe Volvo Cars responded

We’re glad we could resolve your Volvo XC90 issues and kept you informed throughout. Tom and our service team appreciate your positive feedback. We look forward to assisting you with any future service needs. Enjoy!

May 05, 2026

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Employee Rating

It was a pleasure as always purchasing a Volvo at Smythe. Our new XC60 represents the 12th car my family has purchased from the dealership over the past 20+ years, and it is always such a pleasant transactio More

by Patrick M.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 05, 2026

Smythe Volvo Cars responded

Your family’s loyalty across 12 vehicles in over 20 years means the world to us, and we’re thrilled that your used Volvo XC60 was a pleasure to purchase again. We’re glad Kyle made the process seamless. We look forward to your next visit. Enjoy!

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