Soerens Ford

In today's sensitive climate regarding African Americans and police contact. To often a simple dispute between an African American and the police usually don't end well for, the African American. I could and police contact. To often a simple dispute between an African American and the police usually don't end well for, the African American. I couldn't believe and was scared to death when Service Manager Dan Kane and Service Advisor Bill Pardoe of Soerens of Brookfield, called the Brookfield Police Department after I complained about their poor and incomplete work. They told the 911 dispatch and she reported - suspect yelling and demanding vehicle without payment, and threatening to leave, to the responding officers. The call was downgraded to a customer dispute only by the responding sergeant who arrived shortly after the first 2 officers Thank God for the 1 officers and sergeant who were there. The one officer who talked to Dan Kane and Bill Pardoe appeared to be agitated with me. He made me uncomfortable. Even after the 2 officers talked together the one officer who interviewed Dan and bill still appeared to be pissed off, as he stared at me Officer Mastrocola explained the situation in this manner. He said he got good and bad news. The good news I'm not being cited for what they were call out for. Disorderly Conduct The bad news is this a civil matter. Take it to small claims court. On 10/21/2021 service work began on my car. Car was running sluggish and appeared to be misfiring. Dan Kane and I test drove the car Dan drove. Dan felt the misfired just as I did. Dan said it's not misfiring. He said it's something else The car went in for service at 8:15 that day Bill Pardoe called me stating that they installed, a engine lower roll restrictor mount. And also said I needed a new drive shaft. The drive shaft, must be pay for in advance he said. He said when the drive shaft come in. Set an appointment to install and pay the cost of the installation. In all of my years of having cars serviced, from small shops to dealerships. I've never ever heard of a dealership requiring their customers to pay up front for parts. On 10/23/2022 I picked up my car only to return it when the drive shaft came in which came in and the car was dropped off for service around 10/27/2021. On the 10/28/2021 I came to pick up my car. When I read the comments, it said still has few degrees of excessive driveline angle. He said I needed to replace engine and transmission mounts. I complained and asked why didn't you call and inform me I needed an engine and transmission mount to complete the job. Instead you said job was complete and at the same time say recommend replacing engine and transmission mounts for wear/sagging The following week I called for service for the engine and transmission mount to be installed Bill Pardoe said "fine as soon as you pay for the parts" "we'll get you scheduled for service." I said OK and I went up there to find out what qualified me for the pay for parts up front arrangement. They said it's a regular practice of theirs. They do that to all their customers. I don't believe that. I refused to pay for the a parts up front this time and was lead over to Dan Kane who was working in dispatching. After telling Dan I'm not paying up front for parts again. I said that's not right and I don't feel good about this. I never had to do this. He said he will order and pay for the parts. When the parts come in simply pay for the labor. 11/11/2021 Car was in for service to install the engine and transmission mounts 11/16/2021 test drove with Dan Kane. Car still running rough somewhat different but still doing the misfiring. Dan also said he authorized the mechanic to repair the left front axle assembly at no charge, without my knowledge or permission. I continue to tell Dan its still not fix. Then Dan began suggesting it could be a transmission problem and then he said, "that's like opening a can of worms", he said. Any reasonable person who has had a long history with cars know, what I mean when say I have never heard nor ever been asked to pay for my parts up front from a dealership. And we all know what it means when a mechanic says it could be transmission issues, and you know it can be like opening a can of worms. You know what that means. Reluctantly I paid for the service When I left there that day I wasn't sure of what I'm gonna do with my car, sell it or buy a new one or keep trying to repair it. On 11/20/2021 I was driving and all of a sudden the steering wheel didn't feel connected. Steering was out of order. It felt as if the left front wheel was breaking. On 11/21/2020 car was towed to Soerens. On 11/22/2021 called and told Dane Kane what happened and that the car was already there. On 11/24/2021 Bill called and said, need to replace right front lower control arm and alignment $750.00 Later that day. Dan and I test drove it. I told Dan it's running better than the last time but it's still misfiring and jerking. Then Dan brought up transmission issues. Dates of service go back to 2019 however my recent services have been: 10/23/2022 Partial complete paid service on 10/28/20 21complete paid service on 11/16/2021 complete paid service on 11/24/2120 complete paid Over $2500 worth Dane Kane and Bill Pardoe knew me. I've been their customer for years. I knew Dan Kane from years of service from his former employer. They didn't have to call the police, especially 911. The police report said Bill Pardoe told them I was yelling and demanding vehicle without payment. I wonder what Dane and Bill expected the police to do to me I did nothing for them to call the police. Thank God I can write and complain about this and not the Journal Sentinel reporting a different outcome about this More

Had service done on 2018 Explorer in Sep of 2020 and they told my Wife she would need tires soon at the time there was only 9500 miles and the Explorer was only 2 years old then she took it in for another oi told my Wife she would need tires soon at the time there was only 9500 miles and the Explorer was only 2 years old then she took it in for another oil change this month and they told her that the rear brakes were worn on one side and said it would not be covered under warranty and at this time it only had 13000 miles-most likely the calipers are hung up. They told her they could fix it for about 240.00. When I called they said they did not have a Tech look at. They make it seem like they like to take advantage of women as the tires were fine and I will take to another shop to look at the calipers. I would not recommend anyone to use there service department as I would not trust that the work needs to be done. More

We seldom buy new cars, and likely feel like most people in disliking dealing with a car dealership. That changed with Soerens and Peter Kraut - he was helpful, low pressure and knowledgeable about the car in disliking dealing with a car dealership. That changed with Soerens and Peter Kraut - he was helpful, low pressure and knowledgeable about the car we wanted. We walked out with the car my wife wanted, and felt good about the whole deal. We're going back to Soerens next time for sure! More

It's been a few years since I purchased a car from Ford, so I wasn"t sure what to expect. So color me pleasantly surprised at the friendly, easygoing Matt Borkowski. His straightforward approach was a reli so I wasn"t sure what to expect. So color me pleasantly surprised at the friendly, easygoing Matt Borkowski. His straightforward approach was a relief as I really don't like to have to haggle back and forth ad infinitum. I got a terrific car at a very reasonable price by a salesman who treated me cordially and with respect. Thank you Matt and Soerens Ford for a really great buying experience! More

Had a great sales person. Very customer friendly. And got what I believe was a great deal. It appears Fords are much improved in styling and performance. got what I believe was a great deal. It appears Fords are much improved in styling and performance. More

This was the 3rd auto I purchased from Peter Kraut at Soerens Ford, and as I expected, it was smooth and uneventful. No drama, great competitive price, fast service and everything I need in a dealer. The Soerens Ford, and as I expected, it was smooth and uneventful. No drama, great competitive price, fast service and everything I need in a dealer. They found what I wanted quickly, after notifying me that 0% financing was back, along with some factory incentives - I never would have been paying attention that closely over the holiday. More

Great dealership! We worked with Scott Sawejka earlier this year to buy a car for our daughter. He was great - easy to work with, gave us the time and attention we needed and he made sure she was comforta this year to buy a car for our daughter. He was great - easy to work with, gave us the time and attention we needed and he made sure she was comfortable in the car before we left. It was such a great experience that I recently went back to Scott and bought a car for myself! Received the same awesome service just like the first time we were there. Everything was great from finding the car, test driving and even the financial part. They really do work with you - would definitely recommend going to Sorens Ford (and ask for Scott!!) More

Over the years (been out of WI for 22 years) I've dealt with numerous dealers in several different states (including WI) and now dealing with Soerens Ford I find them to be the best I've worked with. The with numerous dealers in several different states (including WI) and now dealing with Soerens Ford I find them to be the best I've worked with. The entire staff, service, price, convenience, honesty, knowledge and friendliness couldn't be better!! Many of my friends said to give them a try and I'm very glad I took their advice!!! More

Have enjoyed working with Scott on this purchase as well as my previous purchase. Genuinely like the sales experience with Soerens. Do a great job of accommodating their customers and tracking down the ri as my previous purchase. Genuinely like the sales experience with Soerens. Do a great job of accommodating their customers and tracking down the right vehicle. More

This is the third vehicle purchased from Sorens. The prices were reasonable, but the reason we keep coming back is the ‘after sale’ service. They make sure the car is working as expected and do what’s n prices were reasonable, but the reason we keep coming back is the ‘after sale’ service. They make sure the car is working as expected and do what’s needed if it’s not. Highly recommend them! More