Somersworth Nissan

I purchased my vehicle from Somersworth Nissan on April 14th, 2025. Just two days later, the battery warning light began turning on intermittently. Concerned, I called the dealership—something I was specif 14th, 2025. Just two days later, the battery warning light began turning on intermittently. Concerned, I called the dealership—something I was specifically encouraged to do by three different managers during the purchase process should any issues arise. When I reached out, I was connected to the General Manager, Trevor Baker. Unfortunately, my conversation with him was far from helpful. He dismissed my concern, saying, “If it runs OK, it’s not a problem,” and added, “If it’s the battery, we’re not paying for that—you only have the 30-day powertrain replacements.” He even suggested it “could be a dummy light,” further minimizing the issue. I explained that I transport elderly individuals for work, as well as my grandchildren, and expressed my concern about a potential breakdown. I asked if the dealership would cover a tow if something happened. His response was, “Do you have AAA?”—a comment that felt both dismissive and insensitive. I wasn’t asking for a guarantee—just a simple check to ensure there was no serious issue. During the purchase, we were reassured multiple times by management that we could reach out with any concerns. After my interaction with Trevor, it’s clear those promises were hollow. It makes me wonder if I would have been treated differently had my husband made the call instead. Eventually, Trevor scheduled an appointment for the following day. The service department, in contrast, was excellent. They thoroughly inspected the battery, terminals, alternator, and related systems. The service advisor reassured me that I did the right thing by calling and that the vehicle appeared to be in good shape. That said, I will not be returning to Somersworth Nissan for any future service. The way I was treated by Trevor Baker and the apparent disregard for customer care at the management level was unprofessional and disappointing. I expected better. P.S The salesmen are the best! It’s my opinion that without them they wouldn’t have a business. Mary D. Waterboro More

We had a wonderful car shopping/buying experience with Mike Mowry. Our lease was ending and we needed to get into a new vehicle pretty quickly and Mike made the process very simple and seamless. We had th Mike Mowry. Our lease was ending and we needed to get into a new vehicle pretty quickly and Mike made the process very simple and seamless. We had the added bonus of working with Trevor and Dustin as well- they were all so very helpful and delightful to work with! More

Luke was the salesman who helped me find the perfect car. Coming in to Nissan was a great experience everyone is cheerful, and happy and make the time you spend there enjoyable. After going through Niss car. Coming in to Nissan was a great experience everyone is cheerful, and happy and make the time you spend there enjoyable. After going through Nissan the last three leases the people never fail to amaze me how friendly and attentive everyone is any questions, concerns or details i wanted to know were answered immediately. Having a salesman that can joke, and also remain professional makes for a great and enjoyable experience. I’ve stayed loyal to Nissan for my vehicles due to the service, and the people I have spoken and worked with. Anyone looking for a new car I couldn’t recommend Luke enough! He’s amazing. 😊 More

I saw a car I was interested in at Somers worth Nissan- I was met by Caleb who was soo pleasant friendly cheerful and so helpful and patient with me. I scrutinized the car took if for a drive slammed on br I was met by Caleb who was soo pleasant friendly cheerful and so helpful and patient with me. I scrutinized the car took if for a drive slammed on brakes to test. I asked numerous questions that he answered and checked if not sure. Not once did he rush me but was so patient . I wish ever sales rep were like Caleb wanting to provide the best considerate service without being pushy . More

Everyone I dealt with was friendly and helpful. I was open to new or lightly used, but Caleb correctly assessed that an almost-new lightly used vehicle would be a winner for me and showed me two ex I was open to new or lightly used, but Caleb correctly assessed that an almost-new lightly used vehicle would be a winner for me and showed me two excellent candidates right off. He was wonderfully patient as I took the time I needed to learn about and compare an array of different makes of vehicles at different dealerships. He also answered my many questions since my previous car lacked many modern features. This dealership’s close relationship with the nearby Enterprise Rent-a-Car branch simplified pick up of my new car and return of my rental, eliminating delay and the need for additional logistics. More

Purchased vehicle had to return to service vehicle 4 times in first month. Sloppy service work and management refused to replace parts that were causing problems. Would not recommend. Poor management. B times in first month. Sloppy service work and management refused to replace parts that were causing problems. Would not recommend. Poor management. Be prepared to be in there for hours. Do not write a review while there. They’ll try and convince you to do so. Recommend going elsewhere. More

Very Pleasant environment. Everyone was friendly. Caleb was very patient with us. Caleb took the time to explain every little nuance of the vehicle we were looking for. Everyone was friendly. Caleb was very patient with us. Caleb took the time to explain every little nuance of the vehicle we were looking for. More

Caleb was awesome, he helped me out with finding a new 2024 Rogue and did a great job. 2024 Rogue and did a great job. More

Caleb was great, informative, polite, helped me find a new truck and trade in my old truck. new truck and trade in my old truck. More