Sons Honda

I had a very frustrating experience with this dealership that ultimately came down to being provided inaccurate information and then having that dismissed as a “miscommunication.” Earlier this week, I co that ultimately came down to being provided inaccurate information and then having that dismissed as a “miscommunication.” Earlier this week, I communicated directly with a sales associate and confirmed a specific price for a vehicle multiple times via text. I was very intentional about clarifying the price to avoid any confusion before making the trip. Based on those confirmations, I left work early to move forward with the purchase. When I arrived, the price presented was not what had been clearly agreed to. I immediately provided screenshots showing the exact price that had been confirmed in writing. Despite this, the dealership did not honor the quoted price. What was most concerning was the response from management. Rather than acknowledging that incorrect information had been provided, the situation was repeatedly described as a “miscommunication” or “confusion.” However, when a price is clearly stated, confirmed multiple times, and documented in writing, it is not a misunderstanding—it is simply inaccurate information being given to a customer. I took extra steps to verify everything ahead of time specifically to avoid this situation, yet still ended up wasting time, leaving work unnecessarily, and being presented with different terms upon arrival. Transparency and accountability matter in a purchase of this size. I would strongly recommend that anyone considering this dealership get all details in writing and be prepared to verify everything again before showing up. More

A few months ago, I decided I needed to get a new vehicle. I had been driving a Honda CRV for 10 years and I basically wanted another one. Carlton Harris, the salesman, showed me exactly what I nee vehicle. I had been driving a Honda CRV for 10 years and I basically wanted another one. Carlton Harris, the salesman, showed me exactly what I needed. We went over a few basic questions and we decided I didn't really want the top-of-the-line CRV, but the middle line. It had everything I was looking for. Carlton was so great to work with! He got right to work and made the entire process easy & as quick as possible. Also, a shout out to Malik Bush was showing me all my new features! More

Very. Helpful and informative work was done in a timely manner would use this service again Helpful and informative work was done in a timely manner would use this service again More

Awesome experience. Could not have asked a better salesman. Darnell was great. He worked diligently help get the price we wanted for our trade and also the new car. Gre Could not have asked a better salesman. Darnell was great. He worked diligently help get the price we wanted for our trade and also the new car. Great guy all around. More

The dealership was very fast and easy to deal with and I was very appreciative was very appreciative More

Very good service department. Employees are always useful. If one of their repair recommendations are not urgent, they tell you. Employees are always useful. If one of their repair recommendations are not urgent, they tell you. More

It was a great experience to work with the service advisor Jasmine. Was very passionate and helpful with my windshield issue. I think you are very lucky to have her on your staff. advisor Jasmine. Was very passionate and helpful with my windshield issue. I think you are very lucky to have her on your staff. More

The gentleman I worked with was very honest and pleasant to deal with. Reviewed the inspection report with me and made recommendations for future visits. to deal with. Reviewed the inspection report with me and made recommendations for future visits. More

Good experience good price, they stayed late to get the deal done and were very nice deal done and were very nice More

I have been shopping with Sons Honda for years now and value the service and commitment. They have the best customer care that you can not find with many other dealerships I have dealt with. value the service and commitment. They have the best customer care that you can not find with many other dealerships I have dealt with. More