Sons Kia

I took my 6 month old Kia Soul in for my second service appointment on 9/25. It was a disappointing service appointment. I had gone online to get the appointment for recommended service. That Thursday, appointment on 9/25. It was a disappointing service appointment. I had gone online to get the appointment for recommended service. That Thursday, as I drove my car out of my garage, i realized that I had a flat. I pumped up the tire, drove towards McDonough, stopped to pump the tire up again, and finally got someone to stop and check me in to the service department. I mentioned that I had a nail in my tire. The service tech immediately focused on that and that alone. Ultimately, I had to have the tire replaced. I asked them to check all the tires as there was no reason for there to be pinholes in the side of the tire as these were new tires. I'm not sure they did. When they were done, I asked about the regular service like the oil change, and they hadn't done it, even though that was literally why I made the appointment in the first place and there was one of the messages on the screen in the car saying that was needed. Everyone seemed clueless, but the service tech did ask for my oil to be changed. Presumably it got done. I was there for 4 hours. They tried to charge me for the oil change even though I had bought the maintenance package when I bought the car. After this happened, I kept getting emails and text messages saying "don't forget to give us a review", so I did. I gave Sons Kia a 3 because they really did not seem to know what was going on and I am still not sure that what needed to be done was done. I got a call from the manager at Sons Kia and he was very aggressive about the fact that I only gave them a 3 and kept saying that the confusion was my fault, even though I got my appointment online for regular service well before I ended up with a nail in my tire. I finally told him to quit yelling at me, and he just hung up. I called Kia back and asked to talk with someone else. I had to leave a message and asked for a call back. I got no call back. I called the next day and found out that the person who had called me initially was the manager - he didn't give his name - so I asked to talk to someone who wasn't him. I was told the General Manager would call me after his meeting with the manager. Eight hours later I called Sons Kia back. No one knew anything. I got transferred to someone else and had to leave another message. I have no hope of ever getting a call back. I would have thought Sons Kia would have at least waited a few years before they disdained me as a customer. Six months has got to be a record for beginning to treat your customers poorly. More

The sales personell and General Manager are ethically challenged at this dealership. After searching on line for the best possible internet deal on the vehicle we wanted, We found it at Sons Kia in McDo challenged at this dealership. After searching on line for the best possible internet deal on the vehicle we wanted, We found it at Sons Kia in McDonough, GA. It was a 6 hour drive (one way) so the night before we called to verify that the Vehicle listed was in fact on the lot and that the Internet price was correct. When we arrived they told us that the listing (which had been on line for 3 weeks) was wrong and that they were not going to honor it. The salesman told us we were considered a "one and done" meaning we would not be getting our car serviced there so we were not going to get the best deal. When I demanded to speak with the manager I was told he was not at the dealership. I walked to the sales office and there sat the manager. He said he was protected by a disclaimer on the web site and he would not honor the price. He didn't even make any kind of offer to sell us the vehicle. It is crystal clear that from the General Manager down there is no integrety at this dealership. You simply cannot trust them! More

This is by far the worst dealership in GA. Their customer service is horrible. I just had my vehicle's oil changed by them and my experience, just like everytime I go, was terrible. I need new Their customer service is horrible. I just had my vehicle's oil changed by them and my experience, just like everytime I go, was terrible. I need new tires so when I told them I will get tires from a different place, they purposely slashed one of my tires to try to bully me into buying theirs. I can't prove they did it but it's obvious. I hate this place with a passion!!!! More

Customer service is not very good especially after they sell a vehicle to you. Could do better after the sale. sell a vehicle to you. Could do better after the sale. More

If you are a single woman DO NOT take your car here or you will be Ripped off!!! they will tell you and try to sale you every lie in the book to take your money. The got me for $2000 dollars for 1 issue, you will be Ripped off!!! they will tell you and try to sale you every lie in the book to take your money. The got me for $2000 dollars for 1 issue, I got the car back and it still had issues and they created new ones and tried to get me to give them $3500 more. Please find another dealer to fix your issues do not give them your business!!!! More

I emailed all the Kia Dealerships in Atlanta to find the best deal on a new Telluride for my wife and Sons Kia beat everyone in town! I was emailed their best price, communication and response was fast and best deal on a new Telluride for my wife and Sons Kia beat everyone in town! I was emailed their best price, communication and response was fast and easy just how a car buying experience should be. More

Well I can't trust this sons kia anymore its like they just hire any body that they just don't what the heck they are doing at all. One time I went over there to check out the reason the tire light was o just hire any body that they just don't what the heck they are doing at all. One time I went over there to check out the reason the tire light was on, one of the young ladies there and just said just pump up the tires and I said no you've got to check all the tires to see why the light was on. I looked around and saw one of the macanics and told that when he sees that car back in the garage area to please check out all the tires for me and see why the light is staying on, machnic was very understanding. About a month or so now I went to see about a recall and when I got ready to go, I drove our and was looking to the side mirror and was barley hanging on and went back in to ask about that he said it would cost me $200 something dollars to replace it but i said I wouldn't because it happened here at yalls place why should I pay for that mirror when I didn't do that at all I was very upset about that. Thin another time I was getting car checked out and the new young girl that was there said that the brakes needed to replaced but had it checked out some where else well several other places and said the something so I went checking the different stores to see the prices,thin I said to myself why am I doing this when I could check with other brake and see what they think and they checked all the brakes and told me that I didn't need brakes after all. That's too much for me I've got to find another kia dealership to do my checkups else where. With this what I said here I wouldn't trust them neither. More

NEVER buy from there! Their business practices due not include using transparency! They are fast talkers and you can’t trust them! Bulldog Kia and Rick Case you will ha Their business practices due not include using transparency! They are fast talkers and you can’t trust them! Bulldog Kia and Rick Case you will have a much better experience! Worst experience I have ever had after purchasing our 5th Kia in our family. More

Hello, I am trying to reach the general manager Bill Redford of Kia Sons. The reason I am emailing you because I called your service number and explained I had some issues that needed a diagnostic done. Redford of Kia Sons. The reason I am emailing you because I called your service number and explained I had some issues that needed a diagnostic done. I was told by Jason it will be a week or two before my car be looked at. I agreed because everywhere else told me May 1st and Jason knew that and sure me as week or two. I drop off my 2015 Kia Sorento off. He told me again after me asking him again about a week or two. Fast forward two weeks went pass and I text him about my vehicle. He responded eventually saying I had a few cars still in front of me. I said ok , but you did tell me a week or two. During the whole time I was renting vehicles. So I rented a vehicle for another week. That week passed and I reach out to him again inquiring about my vehicle. Still the same response. To some this story up you all had my vehicle for a month and a week before calling me with a price like $6000. I spent about $3000 just in rental cars due to Jason not being honest with me from the jump. He explained to me it was only 2 technicians, some got fired and some in training. I told him I understand but I was told one thing and it's costing me so much money to keep renting cars for about $600 a week. My question is I am unable to get car fixed because you all kept it so long. It find out they toll my air to a LLC without notice and now my car is up for sales. No one has returned an email or called. Nothing... More

DO NOT EVER TAKE YOUR KIA VEHICLE TO THIS BUSINESS TO HAVE THEM REPAIR YOUR KIA CAR! THEY APPARENTLY HAVE NO CLUE WHAT THEY ARE DOING AND HOW TO CORRECTLY FIX KIA VEHICLES IN WHICH THEY SHOULD BE TRAINED HAVE THEM REPAIR YOUR KIA CAR! THEY APPARENTLY HAVE NO CLUE WHAT THEY ARE DOING AND HOW TO CORRECTLY FIX KIA VEHICLES IN WHICH THEY SHOULD BE TRAINED TO FIX! THEIR SERVICE DIRECTOR JEFF IS RUDE AS ALL GET OUT AND APPARENTLY THINKS IT IS COMPLETELY NORMAL TO PAY $4,000 EACH YEAR FOR THE PAST 4 YEARS TO REPLACE A CATALYTIC CONVERTER THAT HAS FAILED IN THE VEHICLE THAT THEY DIDNT REPAIR PROPERLY IN THE FIRST PLACE! WE WILL MAKE SURE THAT EVERYONE KNOWS ABOUT YOUR POOR CUSTOMER SERVICE!! More