Sons Kia

DO NOT EVER TAKE YOUR KIA VEHICLE TO THIS BUSINESS TO HAVE THEM REPAIR YOUR KIA CAR! THEY APPARENTLY HAVE NO CLUE WHAT THEY ARE DOING AND HOW TO CORRECTLY FIX KIA VEHICLES IN WHICH THEY SHOULD BE TRAINED HAVE THEM REPAIR YOUR KIA CAR! THEY APPARENTLY HAVE NO CLUE WHAT THEY ARE DOING AND HOW TO CORRECTLY FIX KIA VEHICLES IN WHICH THEY SHOULD BE TRAINED TO FIX! THEIR SERVICE DIRECTOR JEFF IS RUDE AS ALL GET OUT AND APPARENTLY THINKS IT IS COMPLETELY NORMAL TO PAY $4,000 EACH YEAR FOR THE PAST 4 YEARS TO REPLACE A CATALYTIC CONVERTER THAT HAS FAILED IN THE VEHICLE THAT THEY DIDNT REPAIR PROPERLY IN THE FIRST PLACE! WE WILL MAKE SURE THAT EVERYONE KNOWS ABOUT YOUR POOR CUSTOMER SERVICE!! More

Please DO NOT waste your time or your hard earned money on a KIA. They have the worst service department, the worst sales team I have ever experience. The KIA Sedona I purchased engine light started flas on a KIA. They have the worst service department, the worst sales team I have ever experience. The KIA Sedona I purchased engine light started flashing and the refused to repair it, and demanded I have my vehicle picked up from their shop. More

I took my Kia Optima to this dealer to have them check an alignment they did in August because I had to replace two tires that I just bought in July. They came back with the bolts were loose from suspension alignment they did in August because I had to replace two tires that I just bought in July. They came back with the bolts were loose from suspension work I had done at another shop and they can’t do an alignment without the bolts being tightened. It would cost $522.00 for bolt tightening and alignment. My question was how did you align it in August because the suspension work and new tires were done at the end of July. Why didn’t you see the loose bolts in August when you did the original alignment. The whole reason I needed the alignment was because of the suspension work. They gave me a list of answers that didn’t make a whole lot of sense and when I asked point blank if it really cost $522 to tighten bolts and align a vehicle. The reply was yes with labor. This place is horrible. Makes me never want to purchase another KIA!! I have the original shop checking the bolts and I will find some place other than Kia to do the alignment. I plan to cut my losses with this place and I plan to tell all my friends and maybe even my enemies about the horrible experiences I’ve had with Son’s Kia of McDonough!!! Nobody deserves this quality of service. At least guarantee the work you did. I had all my receipts, they should have tightened the bolts( if this is true) and did the alignment that I paid for in August. They kept my car a whole week back then and never called with updates. If I hadn’t called them I might not have gotten my car back at all. Take a page from Chick- Fil-A!!! Customer Satisfaction!!! More

Please don't go here. This has to be one of the most unprofessional and downright ghetto environments that I have ever experienced. The sad part is that it wasn't always l This has to be one of the most unprofessional and downright ghetto environments that I have ever experienced. The sad part is that it wasn't always like this. I have been getting my car serviced here for almost 10 years and the last couple of years it has gone down. I went there to get an oil change and the next day my check oil light came on which was not on when I took it there. When I went back to check what the issue was seeing how it wasn't there prior to their "alleged" service. They came up with $5000 dollars worth of repairs that were coincidently all related to the oil. such as turbo engine oil leaks etc. When I asked why didn't you find all of these leeks seeing how you were just under there doing the oil change? The answer I was given was "it was bad timing" I have made an official complaint with corporate regarding the poor, sub-par, and unprofessional service. They then tried to charge me a $179 diagnostic fee for looking at a problem that was caused by them. When I asked to speak to the manager the young lady named Ebony at the front desk laughed at me. I would not recommend this dealership to anyone. This is a ghetto disgrace. More

Updated review (2 months after purchase): I am very regretful doing business with Sons Kia. My sales person Curtis was amazing, however the back end of doing business has been a nightmare. The dealersh regretful doing business with Sons Kia. My sales person Curtis was amazing, however the back end of doing business has been a nightmare. The dealership failed to pay my trade in's auto loan off within 20 days. I am now stuck paying the late fees, and other charges associated with the loan due to the dealerships negligence. After trying for over a month to resolve this issue, the dealership is not interested in helping with these fees from their doings. The dealerships communication skills are below subpar, and they do not value their customers. 0/10 take your business elsewhere. Note: My mother has purchased 2 vehicles from here, and I have bought from here also. We're loyal customers, and that does not matter to this dealership. More

Just don’t go! !! Anytime I have been, it’s been an awful experience. Whether, refusing to give me my keys back til I bought a car or trying to charge me $450 for o !! Anytime I have been, it’s been an awful experience. Whether, refusing to give me my keys back til I bought a car or trying to charge me $450 for oil change and tire rotation, because they wouldn’t honor my maintenance plan, I have never had a good experience. I hate it is my local Kia. I had a great experience buying the car in Lake City, Florida and a great experience of maintenance at Nalley Kia in Lithonia, Georgia. Take my advice, stay away from Sons Kia in McDonough. More

I bought a car 4 weeks ago and had to take it back the next day with engine problems and been give nothing but the run around the entire time! The GM will not answer calls or emails!!! next day with engine problems and been give nothing but the run around the entire time! The GM will not answer calls or emails!!! More

a minute ago NEW HORRIBLE SERVICE! I bought a new car here and their service department is horrendous! Extremely rude staff. None of the staff want to help you and push you off the the I bought a new car here and their service department is horrendous! Extremely rude staff. None of the staff want to help you and push you off the the next employee. When you enter the service department no one greets you because no one wants to help you! They ignore you and are so extremely rude! I cannot believe this type of behavior is even allowed by management! More

Everyone treated me with utmost respect and PATIENCE. So thankful for manager, Mr Hines and Miss Nicky and to finance gentleman; WOW they stayed 2 HOURS AFTER CLOSING.. Exceptional after being CARVANA di So thankful for manager, Mr Hines and Miss Nicky and to finance gentleman; WOW they stayed 2 HOURS AFTER CLOSING.. Exceptional after being CARVANA disappointed, they treated me right. Kudos - Sa'ul from Atlanta. I said it and will step back in it. More

Great place great staff service is amazing from the service manager in the front to the service manager in the rear I would give this place 100 Stars if I could service manager in the front to the service manager in the rear I would give this place 100 Stars if I could More