Sons Kia of Montgomery

The guys at the dealership were friendly and accommodating. I had a busy day and they made sure to keep it smooth. accommodating. I had a busy day and they made sure to keep it smooth. More

I took my vehicle in for a recall every was working smoothly. Once I left I got a call saying my car was leaking coolant. I was there 20 minutes before they open no way my car leaking anything. I got a smoothly. Once I left I got a call saying my car was leaking coolant. I was there 20 minutes before they open no way my car leaking anything. I got a person kto repair it, he said it was cut no way my part just snap like it was. So people please be careful going to them I strongly would not recommend them More

My experience at Sons of Kia Eastern Boulevard was very disappointing , and I would advise against using their services. Before bringing my vehicle in for recall repairs, it was running smoothly. The deale disappointing , and I would advise against using their services. Before bringing my vehicle in for recall repairs, it was running smoothly. The dealership, however, indicated that a new catalytic converter was required. Initially, after the repair, the vehicle seemed to be functioning properly, but after fueling up and driving on the interstate, the engine lights began flashing, and the vehicle's maximum speed was limited to 60 mph. Upon returning the vehicle to the dealership, I was informed that they were unable to repair the issue and requested various documents, including proof of registration, maintenance records, driver's license, and insurance. Subsequently, they determined that a new engine was necessary and required technical assistance. Unfortunately, they ultimately concluded that I did not qualify for engine replacement and charged me $170 for their services, which I believe were inadequate. Consequently, I will not consider purchasing another Kia vehicle in the future and I will definitely never do business with this establishment.! More

I do not recommend Sons Kia of Montgomery Service Department, I have had poor experiences on more than one visit, I had issues with the repairs that required return and I find some (not all) of the Department, I have had poor experiences on more than one visit, I had issues with the repairs that required return and I find some (not all) of the desk staff and management to be rude. (some staff are wonderful) The next closest KIA is 50 minutes away so it seems to me that Sons Service people don't feel they have to be pleasant to their customers. 1) it is totally worth the drive to Auburn for treatment like you are a valued customer 2) I will definitely not buy another KIA because of these bad experiences. More

Justin Worthington is the manager over the services team. Demarcus is one of the representatives that coordinates between the customer and service technician. After the service team kept my car for 6 weeks, Demarcus is one of the representatives that coordinates between the customer and service technician. After the service team kept my car for 6 weeks, I found mold on the floor board of my backseat. When I brought this to their attention within an hour of me picking my car up today, they refused to take a look or shampoo the mold out. They obviously left my car out in the sun in the middle of the summer with record high temperatures for weeks on end and now the paint is chipping on the dials/knobs inside my car. When I tried to address these issues with Justin and Demarcus, Justin told me to leave because he doesn’t know anything about any mold being in my car. A defensive response from a so-called supervisor. Demarcus also cancelled my other services in what is clearly out of spite because I raised the issue to his supervisor who isn’t much of a supervisor at all. This was all within a hour of me picking my car up after they had it for 6 weeks. Shame on Justin and Demarcus for how they treated me. Throughout the 6 weeks they had my car, Demarcus told one lie after another, giving me the run around, not taking my routine calls to check on my car, and even going so far as to falsely claim I made an ugly comment to one of their staffers which is totally not true and something he or Justin made up to try to avoid responsibility for the mold on the floor of my car. And they refuse to identify or produce the person I supposedly made an ugly comment to or to produce any phone or video recording of me ever being ugly to anyone at Kia. Furthermore, Demarcus must have forgotten that he told me earlier that the technician had operated my windows despite him now trying to claim that they never let my windows down during the entire service, and they don’t know what I am talking about. Temps have been nearing 100 degrees everyday and they never let my windows down? Hogwash! They replaced my engine and didn’t check to make sure everything was working properly, including the windows, before handing it back to me? Baloney! I have proof they left my windows down while it was in their care, and they allowed rainwater to get in my car, resulting in the mold that was found on my floor board. But they refuse to acknowledge that they are at fault and they refused to clean it. All they do is tell lies. For 6 weeks they have been telling lies. Be careful. If you can take your car to another dealership to be serviced, I would highly advise you do so. More