Sons Kia of Montgomery

The service department seems overworked, so they don't even answer their (service) phone some days, AND it takes a month to wait on a reservation to get repair work done. They had my car for almost a mont even answer their (service) phone some days, AND it takes a month to wait on a reservation to get repair work done. They had my car for almost a month last march (2023) for AC work (several (over three under five l) thousand dollars), with a year warranty. Now it's broken again so I have to drop my car off 3 weeks before my service appointment just so I don't loose POTENTIAL warranty coverage (I bet/fear they'll have a way to get around covering under warranty even tho I paid double to have kia fix it with new parts. Positive is that they gave me my used parts without a core charge so I can have it rebuilt if necessary. Thank you Willie (who I guess no longer there). Hey Sons Kia, please hire (pay?) more to your service so kia owners don't have to wait a month or go out of town for service. More

was told that I would get a $150 referral, took a long time to get said referral then I only got a check for $100, which was not the amount expressed to me. Why people don't trust salesmen and lawyers th time to get said referral then I only got a check for $100, which was not the amount expressed to me. Why people don't trust salesmen and lawyers the underhanded lies they promise. If promised something get it in writing don't trust nothing that is said with a handshake. More

I bought my Kia Sorrento from Sons Kia on Eastern boulevard. Montgomery alabamand so far I've had nothing but problems. And when I call to straighten these problems out, no one picks up the phone. F boulevard. Montgomery alabamand so far I've had nothing but problems. And when I call to straighten these problems out, no one picks up the phone. First of all, the Motor locked up on me and then they tell me. I needed a new starter. So I came out of my pocket with that And while my serento was being serviced on someone broke onto the Lot and stole my converter now there's something going on with my SUV where the battery keeps dying And I was told by auto zone that it is the batter still having problems. I've left messages without any luck. Whatsoever, my name is Fuezell Tucker and I was sold this lemon by Mr Posey who assured me that the car was inspected and given a full tool up , talking about feeling like an idiot they got me . More

Melvin was my sales person. ....LOVE LOVE HIM!!!!! He was great and Im in love with my new car ....LOVE LOVE HIM!!!!! He was great and Im in love with my new car More

I NORMALLY DON'T REVIEW ANY SERVICES. ... THIS WAS WORTHY. MY VEHILCE WAS BROUGHT IN FOR SERVICE AGAIN LAST FRIDAY. I'VE OWNED THIS VEHICLE NOW, FOR 1 YEAR. 2022 K5 WITH 12,400 MILES NOW. ... THIS WAS WORTHY. MY VEHILCE WAS BROUGHT IN FOR SERVICE AGAIN LAST FRIDAY. I'VE OWNED THIS VEHICLE NOW, FOR 1 YEAR. 2022 K5 WITH 12,400 MILES NOW. I'M A BUSY GUY... I'M A SERVICE MANAGER FOR THE LEXUS DEALERSHIP. I'VE HAD THE VEHICLE CHECK FOR A MINOR VIBRATION MILTIPLE TIMES. CHECK MY RECORDS.... THEY'VE BALANCED AND ROTATED THE TIRES. THAT DIDN'T FIX THE PROBLEM. YES, I BROUGHT IT BACK BECAUSE I WAS NOT SATISFIED. STILL FEELING THE SAME VIBRATION FROM PURCHASE (NEW). I HAD MY VEHILCE'S ALIGNMNET DONE TODAY..... GUESS WHAT.. THE VIBRATION IS GONE. I'M NOT SURE OF WHAT THE PROPER STEPS THAT YOU GUYS TAKE TO VERIFY YOUR CUSTOMERS COMPLAINTS, BUT THIS WAS NOT THE WAY. NOW MY TIRES ARE WEARING PREMATURLY BECAUSE OF THIS ISSUE. I'M 100% UPSET BECAUSE IF WE WOULD HAVE DONE THE ALIGNMENT FROM THE START, WE WOULDN'T HAVE THIS ISSUE. I'M NOT EXPECTING A RESPONSE. THIS WILL JUST BE THE KIND OF SERVICE THAT I EXPECT FROM NOW ON. 1STAR BECAUSE THERE WAS NOT AN OPTION TO LEAVE NONE. More

From Jonathan Newman, David the GM, greeting me at the door upon arrival, to my outstanding salesperson Chesika Dermody, to Shaun in Finance, and the crew who cleaned up my new car before I left... this d door upon arrival, to my outstanding salesperson Chesika Dermody, to Shaun in Finance, and the crew who cleaned up my new car before I left... this dealership cares. They are professional, yet they are personable and you aren't just a customer. I had bought Kia's prior to Son's buying the dealership and used service dept for routine maintenance, and it was already superior. It's only gotten better. If you are considering it, go see them. They didn't just set the bar for excellent customer service, they made it. More

Just purchased a Kia Telluride. Our salesperson, Julie, provided outstanding support throughout the buying process. No pressure purchase front or back end of the process. Julie let Our salesperson, Julie, provided outstanding support throughout the buying process. No pressure purchase front or back end of the process. Julie let us know when the color/trim level Telluride we wanted was scheduled to arrive. More