Sound Ford

5* to Everybody That Helped Us At Sound Ford Our first contact was with Susan MacKendrick in Internet Sales. She supplied us with information on a current vehicle in stock and worked with me on Our first contact was with Susan MacKendrick in Internet Sales. She supplied us with information on a current vehicle in stock and worked with me on an option to order directly from the factory. She suggested we come and check out the on hand vehicle which we did. We met Mike Locke-Berry, Sales Manager and Becca Stover, Product Specialist. Becca spent a few hours (really!) teaching us about the C-Max Hybrid and generally holding our hand. With her knowledge and information provided we were sold on the vehicle on hand. She helped program the bluetooth, clean out our trade, and check the price on other options. Mike, the Sales Manager, did everything he could to make us happy and satisfied. No stress - no pressure. 5* to the cookies and the fancy coffee in the lounge 2* for the dirty vehicle delivered to us with sticker residue and dirt - we know how to wash a car and did when we got it home. More

Great experience here! My family got excellent service from Jay Siverson & James Adams when we were there. Especially James went above and beyond his duty to show us how the My family got excellent service from Jay Siverson & James Adams when we were there. Especially James went above and beyond his duty to show us how the new car work in detail and he followed up by his phone call and emails making sure we enjoy our new car. Kudos James! More

Sales review She was great in the purchase of my new vehicle. She was new and even though I was indecisive and test drove many vehicles, she was patient and helped She was great in the purchase of my new vehicle. She was new and even though I was indecisive and test drove many vehicles, she was patient and helped me find the right one and even the color I wanted. :) More

My salesman was top notch, but that's about it. Caesar was our main man. He was with us every step of the way. His ability to be tentative, empathetic, reasonable, and communicate with his Customers Caesar was our main man. He was with us every step of the way. His ability to be tentative, empathetic, reasonable, and communicate with his Customers is invaluable in the auto sales industry. I'm glad we had him and so would anyone else lucky enough to snatch him up. Having worked in car sales myself, I feel I know the way things should be run. I wish I could say the rest of the experience was without stress, but that was not the case. The oppressive and outdated nature of the sales manager was probably the worst of it all. His downfall was his inaccurate judgement based on my age and what he assumed I would and would not know. The act of talking to me like a child as if I knew nothing surely must have been regrettable when in the end, after putting up a xxxx of a fight, the two of us came to common ground. I'm sure he was shocked with what I knew and I understand that it is fairly uncommon for anyone, let alone someone at 22, to know the inner workings of the auto sales model. The next part was more of a serious hygienic concern. Having seen this car online with pictures of snow still fresh in the background, I knew that the vehicle had been sitting for a while. What I didn't know however, was that that vehicle had been sitting in the same condition it was traded in for an even longer amount of time. The car was absolutely filthy, never ONCE was it put through the STANDARD detailing service to ensure best possible quality for a potential buyer. The evidence was clear, by the dozens of stains, rancid smell (some combination of a rotting pig carcass and sewage), and the all but welcoming dead cockroach in the center counsel. There was a significant bulge in the front left tire that was swapped out; though it was after much insistence. Now luckily, we still had Caesar. Caesar went above and beyond for us, and though he did not have to, spent the better part of an hour vacuuming out the car for us and trying the best he could to get it to showroom quality. He never was able to achieve the showroom quality (not that anyone could have in that amount of time) but the effort was certainly noticed and greatly appreciated. More

Greatness Came into the dealership with a truck in mind and within minutes a great team of associates at Sound Ford in Renton aided me in finding my ideal truck Came into the dealership with a truck in mind and within minutes a great team of associates at Sound Ford in Renton aided me in finding my ideal truck!. More

Ford Fusion, good! We got great service and advices from them, nice people working there. They help us to choose the right car and credit fou our family. We got great service and advices from them, nice people working there. They help us to choose the right car and credit fou our family. More

Best Dealership in Town Rakesh and Jay helped to find the right car for me. I recommend to anyone to talk to them before you go for any other options. They will workout t Rakesh and Jay helped to find the right car for me. I recommend to anyone to talk to them before you go for any other options. They will workout to your budget. A special thanks to Rakesh on follow up and he is a great salesman. Thanks again!... More

Above and Beyond James, wow! He went above and beyond to provide personal, compassionate, and exceptional customer service. Kwok was wonderful at resolving our concern James, wow! He went above and beyond to provide personal, compassionate, and exceptional customer service. Kwok was wonderful at resolving our concerns and communicates very well regarding the reality of our options. Joe, does his job well with great follow through. It was refreshing to have this team working together for their customer's best interest. More

Awesome dealership My wife and I had the best time and experience buying a new Ford from sound ford.. these guys have it together ... they helped us through the whole p My wife and I had the best time and experience buying a new Ford from sound ford.. these guys have it together ... they helped us through the whole process made us feel like were part of the team not just a Nother buyer and a number on the spreadsheet... I will buy my next vehicle from this dealership and tell all my friends to do the same outstanding job guys .. Aaron B. More

I trade in for explorer 2013 for the explorer 2016 Abdu (Finance Manager) Mike( Sales manager And James Adams )all work together and help me to buy the SUV what i need thank you all mine family are so Abdu (Finance Manager) Mike( Sales manager And James Adams )all work together and help me to buy the SUV what i need thank you all mine family are so happy More