Sound Ford

Used car buying experience was sub-par I flew in from out of town to buy a used truck. I was picked up at the airport which was nice and brought to the dealership. I met the sales manager I flew in from out of town to buy a used truck. I was picked up at the airport which was nice and brought to the dealership. I met the sales manager I dealt with over the phone. He told me someone would be with me. After waiting for what seemed like forever, a salesman, James said he would show me the truck. I looked the truck over and asked if we could take it for a test drive since I didn't want to buy it without driving it. He said he was just showing me the truck because he was dealing with another customer. Really? They had 2 days notice I was coming and couldn't arrange for a salesman to take care of me? Anyway he came back 10min later and said he could take me around the block. I also saw the tank was empty. So I asked if he was going to give me a full tank of gas for buying the truck. Apparently he wasn't told I was there to buy the truck, he thought I was just looking it over. Again info you might want to tell the salesman about the customer. Overall James was very helpful, the rest of the staff just seemed like I was in the way. The customers that were there doing deals on new cars seemed to get preferential treatment even though I had flown from out of town to buy this truck. So I recommended this dealership because if you are buying a new car, you will be treated well. I guess they don't care if you are from out of town to treat you like they want you there. The only reason I gave it 3 stars is because James was nice. I will not be going back. More

Excellent customer service, I went to the dealership to ask help about vehicle I bought as soon as I get the door all employee great me and offered to help. An customer service, I went to the dealership to ask help about vehicle I bought as soon as I get the door all employee great me and offered to help. And I like their teamwork. More

Friendly and Helpful After weeks of dealing with dealerships it was nice to finally find one that was willing to listen and work with me and my trade in. Very friendly non After weeks of dealing with dealerships it was nice to finally find one that was willing to listen and work with me and my trade in. Very friendly non pushy atmosphere made for a comfortable experience. Inette was a pleasure to deal with and very helpful with everything I needed. I've been thoroughly enjoying my 2016 Ford Escape. The experience was great and I look forward to returning here for my next car many years down the line. More

Best Experience of Purchasing a Brand New Vehicle Ever! Sales Manager Eric Kallberg, Sales Manager Bill Rajpal and Product Specialist James Adams made the best sales experience happened when I purchased my Sales Manager Eric Kallberg, Sales Manager Bill Rajpal and Product Specialist James Adams made the best sales experience happened when I purchased my 2017 Ford Mustang V6 Fastback back on the 10th of February. Manager Bill gave me a great deal on this brand new vehicle, Manager Eric made financing the vehicle happened and finally Specialist Mr. James Adams gave me a full detail of demonstration about the SYNC system in my all new Mustang. I had a great time at Sound Ford and it is definitely not the last time purchasing a vehicle there, if I'm gonna get new Fords again in the future, Sound Ford is absolutely the first and only option that comes into my mind. Thanks again! More

Excellent Service and Sales! We have bought 4 cars in 6 years from Sound Ford and have gotten excellent service from the sales department. I would definitely buy from them again. We have bought 4 cars in 6 years from Sound Ford and have gotten excellent service from the sales department. I would definitely buy from them again. More

Upgraded from a 98 sable to a 2016 focus After looking into what type of car i would upgrade to i had all but settled on the ford focus. I did a few months of searching and found what i was l After looking into what type of car i would upgrade to i had all but settled on the ford focus. I did a few months of searching and found what i was looking for at Sound Ford. The Service Department had taken good care of me so i thought id let the sales department have a chance. Jerry and Ben where very patient and helpful answering what questions I had. Ben was patient as i tried the Focus out and i was sold at that point. When discussing terms for the sale Jerry he was very patient as i tried to explain the flight attendant pay system. Thank you!!!. I was given a loaner and was able to trade in my sable that evening. When returning to collect my plates Jerry offered to help mount the plates which was very nice as i had not expectation for that to occur. I would like to thank Jerry and Ben for a pleasant experience when upgrading to an amazing new(for me) vehicle. More

Best day ever Mira and the rest of the staff at Sound Ford made this car buying day a wonderful experience. Thank you all for the great service.. Mira and the rest of the staff at Sound Ford made this car buying day a wonderful experience. Thank you all for the great service.. More

saving dinosaurs, driving a hybrid I purchased a hybrid car last night, i was only going for a test drive and do some research. Peter Szlenduk was the product specialist that helped ans I purchased a hybrid car last night, i was only going for a test drive and do some research. Peter Szlenduk was the product specialist that helped answer all my questions and showed me the car i needed, he was delightful & personable. He was assisting Eric Kallberg who handled the sales part like a pro. And now i drive a ford hybrid ^_^ More

Looking for a new van Went looking for a Van to be able to haul my show dogs in. I was referred by another dog show person.I test drove a Ford Transit wagon really liked it Went looking for a Van to be able to haul my show dogs in. I was referred by another dog show person.I test drove a Ford Transit wagon really liked it and it was big enough to haul my dogs in and then more. Love the new Van, Becca was great getting it all ready for us to drive home our new Van, went over everything and said if we needed any thing just to call. And of course we did and she has been able to help us out, very willing and able. Thanks Becca More

Shopping made easy Becca was a ton of help. Knowledgeable, friendly and a straight shooter. If you're in the market for a car, I'd highly recommend! Becca was a ton of help. Knowledgeable, friendly and a straight shooter. If you're in the market for a car, I'd highly recommend! More