Sound Ford

Tried to trick me into signing into a finance. I can't believe the disrespect these people have for customers. After my parents being here for 4 hours because they kept showing them cars way over m I can't believe the disrespect these people have for customers. After my parents being here for 4 hours because they kept showing them cars way over my budget, salesman Brandon finally narrowed it down to an 07 focus within my budget. I came there after I was off work and met with Brandon. At first he was very nice, explained everything in detail. We took the car for a test drive. Drove well except for the gas pedal and steering wheel vibrated a lot while driving. I told him that I was not comfortable with buying this car for that reason. Then I got schooled on how this is the only dealership that could accommodate my needs. While he still wouldn't address the issue with the car, treating me as if I know nothing about cars. I then had to hear is sob story on how he spent "13 hours" (2 at most) finding this car for me and stayed after he was supposed to be off. I appreciate him staying late but it's your JOB to help the customer. I don't need to hear 8 times how you're "missing dinner with your family" to guilt me into a car. After spending a while listening to getting this xxxxty car shoved down my throat, I had enough. Not worth it. Brandon then told me I need to sign something since I filled the credit app out online, saying it'd hurt my credit if I didn't. Illegal because that would've signed me onto a finance to a xxx car I didn't want! The manager was called and said that is very illegal. I will never do business with this shady dealership. Additional note: after I test drove the car, my mother called my cell phone wanting to talk to Brandon. He took my cell phone outside to talk to her. He came back in, phone in hand, refusing to give me my own phone, xxxxxxxx to me about his xxxx sob stories all over again, with my mom still on the phone! I could see he trying to call again, and he still refused to give me my phone. Most unprofessional experience I've ever had More

I absolutely love my new Escape! This was my third purchase from Sound Ford and I have to tell you, this was the best experience so far. Ben, my salesman, was very patient and answere This was my third purchase from Sound Ford and I have to tell you, this was the best experience so far. Ben, my salesman, was very patient and answered all my questions thoroughly making me feel at ease throughout the entire process. When it was time to work the numbers, I really appreciated how Adam, the sales manager, went out of his way to make my car deal happen with my financing and terms. Then it was time to see Joe, the finance manager, and he worked out a deal with another bank to get my interest rate even lower than I expected. I couldn't stop smiling because I was so happy with my Escape and he included a warranty that covered everything - I told him that he was amazing! This was a very happy and pleasant sales experience and I will continue to recommend Sound Ford to my family and all my friends. Thank you Ben, Adam and Joe! More

I love my new 2015 Escape! I bought a new 2015 Ford Escape from Sound Ford in Renton 2 weeks ago and couldn't be any happier. It is only my 5th car in the last 50 years and the I bought a new 2015 Ford Escape from Sound Ford in Renton 2 weeks ago and couldn't be any happier. It is only my 5th car in the last 50 years and the process was fun and exciting. The vehicle is awesome and the customer service of both the sales team and financial department matches the A+++++ I've given them. Ask for Chris Hooten-Smith for sales, - he will do anything and everything to help you get the best deal on an amazing vehicle, and then if you're lucky enough to get Nabu in the Financial office for your closing, he will go the extra mile to be sure you fast and personal service as well as going beyond what anyone would expect in the financial side of a transaction. I highly recommend Sound Ford of Renton, they've not only given me the dream of owning a SUV I love, but have made a friend for life. Seriously, ask for Chris and Nabu and you won't be disappointed More

Bad customers services (Very RUDE) Don't shop at Ford Renton dealer. They got the worst customer service and their finances and sales representative is not hones! We purchase a new SUV Don't shop at Ford Renton dealer. They got the worst customer service and their finances and sales representative is not hones! We purchase a new SUV there and when we took it for service. We have so much miss understood on our contract. Please people do your homework don't get scam from these dealer and please read the fine print! More

Shady Shady Shady,,, Buying your kid their first car should be a fun and exciting experience. Sound Ford managed to turn this into a frustrating and totally irritating nig Buying your kid their first car should be a fun and exciting experience. Sound Ford managed to turn this into a frustrating and totally irritating nightmare. Filled out a credit app online. Spoke to someone at the dealership and they quoted me a price that was within my range. Great! Take my kid down there for the test drive. Go to do the deal and they "have to pull my credit again?" They called it a "hard copy." Then they come back and tell me a payment over $100 more because "my credit scores changed." Ya, overnight? Get Real Right??...Then they tried to give me 5 different interest rates, none of which matched what I was quoted after filling out my credit online. I verified with several other dealerships that the "hard credit app" is a load of BS, It was only done to try and get me into a higher payment. To top it off, my wife has a discount card through her employer that offers %15 off of used cars. She called and spoke with a gentleman who first tried to tell her the discount only applied to new cars. She read him verbatim what the site said and after putting her on hold a couple of times came back and said the discount is off of the "retail" price and could not be used on "internet specials." Well every used car was an online or internet special." So essentially the card is useless. You wonder why car salesmen and dealers get such a rotten reputation...THIS IS EXACTLY WHY! How about be honest and forthcoming and don't try screw people every chance you get. You don't want to be known as shady? THEN DON"T DO THINGS THAT ARE SHADY!!!!!!!!! More

We are very happy with our new car. Australia is a great salesperson. She helped us find the perfect car for our family. We highly recommend Sound Ford. salesperson. She helped us find the perfect car for our family. We highly recommend Sound Ford. More