Sound Ford

⭐ 1 Star – Extremely Disappointed with Customer Service We were ready to purchase a vehicle and trade in our Ford Explorer. Yes, there was an issue with the title—but we worked directly with the Service We were ready to purchase a vehicle and trade in our Ford Explorer. Yes, there was an issue with the title—but we worked directly with the Department of Licensing and even corrected it on Carfax. We called Sound Ford three times in one day trying to finalize the deal. Despite making it clear we were serious buyers and just 5 minutes away, there was zero follow-up. Long story short: after multiple attempts and a complete lack of urgency or customer care, they lost our business. We ended up driving a little further to Pierre Ford in Lynnwood, and we’re so glad we did. Everything was handled in one visit, and we drove off in our new vehicle the same day—Explorer sold, paperwork done, and treated like valued customers. If you’re looking for a dealership that actually wants your business, don’t waste your time with Sound Ford. Their lack of follow-through made it clear they didn’t care. Again—we called three times. Unacceptable. More

Wasted my time with a bait and switch. I'm surprised by the positive reviews both here and on other sites about Sound Ford. I have had the opportunity to work with great dealerships. This I'm surprised by the positive reviews both here and on other sites about Sound Ford. I have had the opportunity to work with great dealerships. This was not one of them and Sound Ford can join the list of disappointing dealerships that use old-school sales tactics. They gave a price proposal that included a $3k discount by phone. I also completed a trade-in form and got a KBB cash offer from Sound Ford. Upon arriving in person, I was very clear with what I was looking for to make the deal happen. Unfortunately, they changed the numbers drastically and did not honor the KBB cash offer they sent. Instead, they reduced it by over $4k. An hour of me repeating what I was looking for, the most they budged was $2k on the KBB cash offer, which was still $2k under market for trade-in value. As a side note, working with the sales rep Cece was great, and pricing is out of her control. This review is a reflection of her colleagues. More

As I shopped for a Mach E, other dealerships showed me how Sound Ford double counts the available Ford incentives so they can advertise incredibly low prices that they won't actually meet. They refused mu how Sound Ford double counts the available Ford incentives so they can advertise incredibly low prices that they won't actually meet. They refused multiple requests to send a deal sheet and just kept asking me to come in. I would have paid the advertised price (because it was so ridiculously low with those double-counted incentives), but I wanted to see that in writing before making the trip to Renton. Three other dealerships sent me deal sheets, and I went with one that was open and transparent in the process. More

Great place, good people. Service gets better every time I go. Enjoyed Claudio the service manager. Service gets better every time I go. Enjoyed Claudio the service manager. More

I contacted sound ford on or around June 5 to order a v6 2.7l ford ranger. I sent them the build and they said that they had placed the order but did not supply me with any confirmation that the order had 2.7l ford ranger. I sent them the build and they said that they had placed the order but did not supply me with any confirmation that the order had been placed and said that I would hear from Ford. In the intervening two months I made numerous inquiries to Sound ford with no reply. There has been no follow-up. It is clear they never input the order. Why they would lie about making the order is mystifying. If they did not want to do so then just say so and save up both a lot of time and trouble. If this is their attitude towards new customers, I cannot see how they stay in business. I would strongly suggest contacting other dealers for new vehicle orders. Sound Ford has failed on every level. More

Terrible service department. Excessive time and money taken for something that hasn’t even been repaired. Excessive time and money taken for something that hasn’t even been repaired. More