Sound Ford

After purchasing a 2008 Ford Mustang, v6, 4.0 with a 3 year warranty and 879 miles on it in April 2008, I went to the store last week and on my return trip home my car bogs down in first gear when I try t year warranty and 879 miles on it in April 2008, I went to the store last week and on my return trip home my car bogs down in first gear when I try to take off across an intersection, but seemed to get going in 2nd gear. Knowing I have a 3 yr warranty, I attempted to go ahead and drive to Sound Ford in Renton, Wa (where I purchased the car), from W.Seattle. I noticed smoke coming thru the ac vents, couldn't get into 3rd gear, the car started losing power, then it died on I-5. I could start the engine, but couldn't move. I called the towing company that delivers to Sound Ford, and had the car towed the rest of the way there. Sure, they loaned me a focus to drive because "it may be a day or so before they were able to look at" my car - that was @ 1:30pm fri afternoon. Around 7pm Sat evening a service tech calls and tells me the car needs a new clutch, its not covered by warranty (friction part), and its gonna cost $2100.00 to replace a clutch, just a $350.00 clutch! She says I need to apply for a Ford Credit Card and will leave a note on our "paperwork" that we will be filling out an appl when we bring the loaner back on Tues. (this was memorial weekend). We called dozens of tranny and clutch specialists ie: Ray at Walt's, Pete at his Renton tranny shop, Robs tranny, to name a few. The absolute, most highest amount any of these mechanics would charge for a "very worst case scenario" figure was $1500.00 TOPS! That would INCLUDE towing (most shops), clutch replaced, resurfacing, AND labor. We returned the loaner on Tues and asked Patrick (soundford svc mngr)for the keys to our car, he said "hold on let me see the notes sean has on your car...", then starts stuttering and says "yeah, you have a balance of $165.00 for the hour the technician spent 'looking at the car', The diagnostics weren't covered by the warranty because they ended up showing the problem was the need for a new clutch which contains a friction part". We had to pay that $165.00 before he would give me the car keys. We can't GET a 'Ford Credit Card' to fix the stock clutch that broke at 20,000 mls., we don't have $2100.00 to give them for a $350.00 part & $1750.00 in labor(4 hrs work tops), we can't just leave the car at soundford. So, the shop (Aamco)that towed our car away from soundford located a clutch for our car - which is so new only Ford motor co sells them right now - gave us a 2 yr/20,000 mile warranty on the clutch & work done (friction parts & all), took $550.00 to get the part ordered & installed and let us make payments on the $700.00 balance. Gary at Soundford contacted us 3 days AFTER we had our car towed to another shop to tell us 'Ford Motor Co authorizes him to pick a customer to help once a year with repairs and he would have been able to replace the clutch and pay for all but a couple hundred for labor, but now, a non-Ford ASE certified mechanic has "looked at" the car, so there is nothing he will do', even if we towed the car back to soundford. THERE IS NO WAY THEY WILL EVER TOUCH MY CAR AGAIN! I WOULDN'T RECOMMEND DOING ANY KIND OF BUSINESS WITH SOUNDFORD. THEY KNEW THE CAR HAD 890 MILES & "EXCESSIVE WEAR" ON THE BACK TIRES WHEN WE BOUGHT IT, PROMISED TO ACKNOWLEDGE THOSE MYSTERIOUS MILES IF & WHEN ANYTHING SHOULD "PREMATURELY 'BREAK DOWN'", ITS WHY WE BOUGHT THE USELESS FENDER TO FENDER 3 YEAR WARRANTY! More

I WENT TODAY TO GET A USED CAR A FAMILY ONE RECOMENDED BY MY ROOMATE I DECIDE TO GIVE THE A CHANCE I GOT JUAN CAME OUT AND ASK ME IF I WANT A CAR I SAY YES AND I TOLD HIM MY TERMS WHICH HE IGNORE ANY WAYS BY MY ROOMATE I DECIDE TO GIVE THE A CHANCE I GOT JUAN CAME OUT AND ASK ME IF I WANT A CAR I SAY YES AND I TOLD HIM MY TERMS WHICH HE IGNORE ANY WAYS HE FOR MY INFO AND THEN TOOK IT TO HIS "SUPERVISOR" AND MINUTES LATER CAME OUT AND TOLD ME TO FOLLOW HIM TO TAKE A LOOK OF MY OPTIONS THE FIRST ONE WAS A SENTRA UGLY COLOR THEN WAS PONTIAC UGLY AS WELL AT THSI POINT I TOLD HIM THAT I WANT AN SUV HE TOLD ME BECAUSE IS MY FIRST TIME BUYING I DONT QUALIFY WHITOUT MORE DOWN PAYMENT WHICH TURN OUT TO BE MORE THAT WHAT I TOLD HIM THEN SHOW ME A CHRYSLER THAT WORTS ABOUT $6000 ABD TRY TO SOLD IT TO ME FOR $13000 PLUS MORE AND IT HAD SOME FUSE BURN OR SOME ELECTRICAL PROBLEM WHICH HE AGREE TO FIX BY THE END OF THE DAY HE KEEP INSISTING TO TA TAKE THE CAR TODAY AND SING THE PAPER WORK BEFORE FIXIN ALREADY MENTION ISSUES AND HE STILL WANT MORE MONEY AS DOWN PAYMENT AT THIS POINT MY KIDS ARE HUNGRY AND TIRED AND THEY ASK ME TO USE MY WIFE AS COSIGNER EVEN THOUG SHE WASN'T PRESENT NAW I TELLING JUAN I'LL BACK LATER ANOTHER DAY PERHAPS TO FINSH PAPER WORK AND I NOT TAKING THE CAR TODAY WHIT THOSE ISSUE HE GOT MAD ALREADY HAVE MY KEYS DONT WANT ME TO GO SO HE CALLED ROSENDO PARENTLY HE IS A SENIOR SALES B.. MAN TRY TO CUT DOWN SOME OF THE DOWN PAYMENT INSISTING THAT I TAKE THE CAR TODAY OR GIVE HIMM SOME CASH SO HE CAN WAIT FOR ME TO GO TAKE CARE OF MY KIDS JUAN DIDNT WANT IT TO GIVE ME KEYS BACK EVN THOUG I TOLD HIM ABOUT MY KID S HE JUST CARE ABOUT THE DOWM PAYMENT AND NOTHING ELSE SO DO NOT GO THERE ,TURN OUT THAT THEY DIDNT TURN MY APPLICATION TO A BANK SO THAT WAY THEY WOULD MAKE PEOPLE SING AS IF U ARE ALREADY APROVE AND TURN AROUND AN SAY THAT U DIDNT AND NEED MORE DOWM PAYMENT.AAASSSHHH.. More

I went in looking for a new car.... I had seen several advertised on the internet, I realized that i would not get all of the rebates that went with the price on the internet but that I would qualify for advertised on the internet, I realized that i would not get all of the rebates that went with the price on the internet but that I would qualify for others and I had an idea of the price it should be. When I got there I was told none of those cars were there and that I wouldn't qualify for any rebates. They then showed me a used car, I told them my price range and what I would be willing to pay monthly. The first price they showed me on a used 2006 Fusion was 23995. I was not impressed I had my blackberry and looked up the blubook on the vehicle and it was 15,000 at the top end with the average being 13000. I showed this to them and magically they came back with an offer that was 16000. This was still to high. After rangling a deal with them, they tried to change the terms of the deal, At this point I went elsewhere. I have never felt so slimey after trying to buy a vehicle. I would encourage buyers to look elsewhere More

I had my 2003 ford taurus in for repair work, they had the car for 2 weeks and returned it with fire damage in the engine bay and denied they did it. I was wondering why this work that they told me would the car for 2 weeks and returned it with fire damage in the engine bay and denied they did it. I was wondering why this work that they told me would take 2 days took 2 weeks. NEVER GO TO THIS PLACE FOR SERVICE! More

I brought my truck in to have the passenger door lock fixed. I knew exactly which part needed to be replaced and told them. They told me they had to do a diagnostic anyways and do a free check on recalle fixed. I knew exactly which part needed to be replaced and told them. They told me they had to do a diagnostic anyways and do a free check on recalled parts. The door lock happened to be one of the recalled parts. I was gone for three hours and came back to them telling me a long list of other things I needed done, they told me an actuator (door part) was $300 when it's $35 at the most. (http://www.am-autoparts.com/AM/Door-Lock-Actuators/Ford/F-150/-/AM-34274813/?utm_medium=shoppingengine&utm_source=NextagSF) Wanted to charge me $900 to do both doors. I refused and still ended up having to pay $145 and wait an extra hour for them to put my car back together. No actual work got done I wasted 4 hours and $150. Now I'm out my money and my door STILL doesn't lock. It's needs to be called a DisService station. More

Drove into the lot to look at what they had. We instantly saw someone open the office door and track us....kind of like a vulture circling us. We kept driving and this person was about 10 cars away and getti saw someone open the office door and track us....kind of like a vulture circling us. We kept driving and this person was about 10 cars away and getting closer...we turned into the next aisle and eventually she could keep up. Look in the rear view mirror because this was kind of creep I saw a salesman literally sprinting behind my car??? Talk about pressure and annoying. At this point we decided there is know way that we'll buy from this place...could you imagine if they're like this before you meet them...sit down with someone of this nature and try to make a deal. Good Luck coming up with a good price. So we decided to have a little fun and drive in the new car side...its all connected. Keep in mind we have a guy behind sprinting. We pull by the new cars and out comes a salesman waving his hands. We pull into on of the isle and fortunately there's a way out and we leave. If you want some amusement go to this place and find out for yourself. More

I had gone there to buy a new Ford Focus 2007 model. In the process of getting the best deal from kevin and his manager, which I am sure is the right of a customer, it came to me as a surprise when instead the process of getting the best deal from kevin and his manager, which I am sure is the right of a customer, it came to me as a surprise when instead of taking a stand on their offering (OTD price) they started geting personal and started discriminating with their abusive language and all bad words a highly unprofessional person could use to humiliate his customer. After all his derogatory remarks/comments, I am sure I am NEVER opting for Sound Ford again. And I will communicate the same to my colleagues, family, friends and relatives. WORST EXPERIENCE. More

I require the use of a vehicle for work, so as one may imagine, I have had extensive experience in buying cars. In all the years of my experience, I have never seen such terrible treatment of willing cust imagine, I have had extensive experience in buying cars. In all the years of my experience, I have never seen such terrible treatment of willing customers. I even called them ahead of time to make sure that a deal could be done for a car for my wife. They said that they'd be able to, so we went. To begin with their sales staff were rude, tried every nasty psychological trick imaginable to shaft customers into a horribly bad deal, and pushed us to the point we got up to leave, only to realize they had our keys. Of course this was their cue to come up with a better deal before giving back our keys. The "manager" came out to play "good cop" at first, then became hostile. even going so far as to order my wife to sit down and sign. The ONLY thing that kept us there was that we were drawn to see what they'd do next--like not being able to resist watching a car accident. In hindsight, we should have told them where to go, and left. I WOULD STRONGLY ADVISE EVERYONE TO STAY AS FAR AWAY FROM "CLOWN FORD" AS POSSIBLE! Even Pierre is better! More

Too bad there aren't zeroes in the rating columns. Sound Ford Renton has the worst customer service I have ever dealt with. It started during the buying process when they were only able to get a 9.5 APR lo Ford Renton has the worst customer service I have ever dealt with. It started during the buying process when they were only able to get a 9.5 APR loan for me when they were advertising 2 to 4 percent loans. My credit is flawless, but my youth betrayed me on that one a bit due to a shorter history. Of course when you buy a new car it is going to have some quirks and this one did. It had a window leak. They gave me an owner loaner for a day or two and that was good. Next time a service need came up to examine the engine for a weird foghorn noise and a dash replacement. No loaner cars were available for weeks. Of course they couldn't duplicate the noise as most mechanics miraculously never can. Wow, that is amazing I must be the only one that hears it. That never got fixed even though Ford has documentation on how to fix it. The dash recall was never served and expired after trying to take it in there 2 times and 3 total at another dealership. No one ever had the parts. Yeah my fault I guess. Do not sign an extended warranty or services agreement with them because it is tough to get them to fulfill the agreement. If it is a warranty beware they probably bought the deal from a third party and raised the price on it stamped it as yours and then when you need work done they don't know where this warranty applies and who okays the work. Other than that they are great. Especially when they provide consistently poor service and then tell you to give them excellent on all of their comment forms. This starts right when you deal with the salesperson to the inevitable services you are going to need on your Ford. Don't bother with Ford.com either because all of their customer service is in India or somewhere with a similar accent and they will flat out tell you they can't intervene because they are not affiliated with the dealership, it only sells their cars...... So yeah think twice about Sound Ford Renton because they suck completely. More