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Sound Ford
Renton, WA
251 Reviews
Whether you are looking for a new or used Ford car, truck, or SUV you will find it here. We have helped many customers from Auburn, Bellevue, Federal Way, Gig Harbor, Issaquah, Kent, Kirkland, Mercer Island, Preston, Puyallup, Renton, Sammamish, Seattle, Snoqualmie, Sumner, Tacoma, University Place, Vashon and Woodinville find the Ford of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. Sound Ford has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
As a premier Washington Ford dealer, we have a huge selection of new and used vehicles from which to choose. Sound Ford online and offline customers enjoy special vehicle offers every day. We offer Ford service & parts, an online inventory, and outstanding financing options, making Sound Ford the preferred dealer for Auburn, Bellevue, Federal Way, Gig Harbor, Issaquah, Kent, Kirkland, Mercer Island, Preston, Puyallup, Renton, Sammamish, Seattle, Snoqualmie, Sumner, Tacoma, University Place, Vashon and Woodinville Ford buyers. Ready to set up a test drive? Visit our Renton Ford dealership in Renton, WA today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 10:00 PM
Tuesday 9:00 AM - 10:00 PM
Wednesday 9:00 AM - 10:00 PM
Thursday 9:00 AM - 10:00 PM
Friday 9:00 AM - 10:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 AM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 251 reviews
June 08, 2004
Too bad there aren't zeroes in the rating columns. Sound Ford Renton has the worst customer service I have ever dealt with. It started during the buying process when they were only able to get a 9.5 APR lo Ford Renton has the worst customer service I have ever dealt with. It started during the buying process when they were only able to get a 9.5 APR loan for me when they were advertising 2 to 4 percent loans. My credit is flawless, but my youth betrayed me on that one a bit due to a shorter history. Of course when you buy a new car it is going to have some quirks and this one did. It had a window leak. They gave me an owner loaner for a day or two and that was good. Next time a service need came up to examine the engine for a weird foghorn noise and a dash replacement. No loaner cars were available for weeks. Of course they couldn't duplicate the noise as most mechanics miraculously never can. Wow, that is amazing I must be the only one that hears it. That never got fixed even though Ford has documentation on how to fix it. The dash recall was never served and expired after trying to take it in there 2 times and 3 total at another dealership. No one ever had the parts. Yeah my fault I guess. Do not sign an extended warranty or services agreement with them because it is tough to get them to fulfill the agreement. If it is a warranty beware they probably bought the deal from a third party and raised the price on it stamped it as yours and then when you need work done they don't know where this warranty applies and who okays the work. Other than that they are great. Especially when they provide consistently poor service and then tell you to give them excellent on all of their comment forms. This starts right when you deal with the salesperson to the inevitable services you are going to need on your Ford. Don't bother with Ford.com either because all of their customer service is in India or somewhere with a similar accent and they will flat out tell you they can't intervene because they are not affiliated with the dealership, it only sells their cars...... So yeah think twice about Sound Ford Renton because they suck completely. More
by SoundFordStinks
