Sound Ford

Lemon lot with bad communication with other departments. Would not recommend this place to anyone who needs a reliable car or truck. I was looking for a truck. Did not car about the lable but need it to b Would not recommend this place to anyone who needs a reliable car or truck. I was looking for a truck. Did not car about the lable but need it to be in my price range. When to about 6 different local areas and could not find anything. Called around and final found a truck. Talked to Frank and sounded like he knew what was what. Offered him a reasonable deal so we would not have to drive out there for nothing. When I got there on time they showed me the truck and it was still dirty even though they said it was very clean. He then handed me to someone else for the test drive and she had no clue what was going on. Test drive was short and slow. Then frank came back to the picture and tried to haggle the price with no luck. The over all finance guy felt like he hated being there and kinda rude. Now after I got the truck back home for a few days. The engine light came on and flashing too. Which means don't drive the truck at all. So very annoyed by it. So the problem is a bad cylinder for the truck and will cost me over a grand to fix it. When I asked frank about it it was like he I'm just the sales guy not the mechanic I can't foresee the future on all cars and trucks. So wishes me all the best and hope everything works out for me. Beware of this place and find a better place for any car or truck. Not military friendly as well. More

Clueless service staff that charged me for information I already knew, would NOT get off their butt to find the reason I took the vehicle in and then quoted me on OUTLANDISH price to do a simple 1/2 hour jo already knew, would NOT get off their butt to find the reason I took the vehicle in and then quoted me on OUTLANDISH price to do a simple 1/2 hour job I did myself. If they had addressed the issue I requested, I might have a usable car instead of having to rent something each week until I find a Ford service center that actually has some sense of customer service. In the mean time, AVOID this service center. More

Swindlers looking to rob you. So I purchased a focus "regrettably" price tag was 20k. I had $7500 down payment. Did they take that 7500 off sticker price and finance the balance? NO THEY DID NOT. They f "regrettably" price tag was 20k. I had $7500 down payment. Did they take that 7500 off sticker price and finance the balance? NO THEY DID NOT. They financed the 20k price of the car which with fees brought my total to 30k! Then they put my 7500 Down payment towards the 30k and I still owe 23k on the car. xxx! xx! Dont buy unless you buy it out right! They should have just financed me for 13k! M.F.ERS More

The service here is great! Just came down looking to buy a car and left the lot with a new highlander two hours later counting the 30 minutes test drive. Fast and great service, the people here are great! J a car and left the lot with a new highlander two hours later counting the 30 minutes test drive. Fast and great service, the people here are great! Joe and Paul helped us out and I’d recommend going to them when coming to this location. More

Their service team SET CUSTOMERS UP to ROB your money. You will pay TWICE than other Ford dealership shops to fix your car. This is not the first time I do business with a Ford dealership. I bought my You will pay TWICE than other Ford dealership shops to fix your car. This is not the first time I do business with a Ford dealership. I bought my car from a Ford dealership. I did every regular maintenance and fix in Ford dealership across US as I moved from Cleveland to San Francisco then to Seattle. This one is the WORST one ever. I always know that the price in dealership is higher than independent shop. But this one charge you like you are fool. Claudio first told me that my mustang only have battery issue, so it just need to replace the battery. I went there at 9 in the morning, and it took 4 hours for the whole process. At 1pm, Claudio came to me said the engine test is still not passed, so he wanted to borrow me a car and would tell exactly what to be fixed by next morning. What a such friendly and helpful salesman. Next morning, he said it need to replace purge valve and pressure sensor with extra labor which brought the price up to $1177.32. After we did some research from other Ford mechanic, we found that we are overcharged by not only the material but labor cost. Please see my photo attachments to see the price difference. More

Wow! Just WOW! Had the BEST experience at Sound Ford purchasing a car yesterday. Couldn't have been a smoother easier transaction. Time of first call to walking out Had the BEST experience at Sound Ford purchasing a car yesterday. Couldn't have been a smoother easier transaction. Time of first call to walking out the door with the best deal ever under 2 hrs and this included driving to the dealership. Joe Kaylor was amazing and I would highly recommend asking directly for him! More

Outstanding service at the Service Dept! Wanted to leave a shout out to two gentlemen, JR Rocha and Claudio Angulo. I recently had purchased a used Ford Explorer and called to schedule an Wanted to leave a shout out to two gentlemen, JR Rocha and Claudio Angulo. I recently had purchased a used Ford Explorer and called to schedule an appointment to locate the vehicle code for the keyless entry. Regretfully, the technician was unable to return the keyless entry to working condition, due to a faulty keypad on the drivers door that was no longer working,. There was NO CHARGE for the visit. During that visit, there was minor damage incurred to the instrument panel. After returning to the dealership, JR indicated he would locate the part necessary to remedy the situation. A week later, I returned to have the replacement part installed. Its like it never happened! The deliberate follow up and enthusiasm from these gentlemen was very much appreciated. They are both first class, and after being a card carrying Sound Ford Client for 16 years, there will be many more to come. Guy Hammington/Boulevard Park More

fast and easy thank you Paul and ha lee for making everything so easy and helping me set up my ford pass app. had a good time talking with Paul he was very helpful thank you Paul and ha lee for making everything so easy and helping me set up my ford pass app. had a good time talking with Paul he was very helpful in showing me the car and how to use the ford pass app thanks again More

Out of Town Deal Found an online deal from out of town, called to be sure I wouldn't be thrown for a loop if I made the trip. I was convinced I was getting a great dea Found an online deal from out of town, called to be sure I wouldn't be thrown for a loop if I made the trip. I was convinced I was getting a great deal, so I made the trip the next day. By the time I arrived they were already cleaning and preparing the vehicle for me, and were very pleasant to work with. I've had the new vehicle for a few days and it's all going well so far! More