Sound Ford

Worst Shopping Experience Ever- They Won’t Leave Me Alone! I was looking for a very specific type of car, and I found one listed on CARFAX- a 2011 Honda Fit. I called ahead and asked about the car, and they to I was looking for a very specific type of car, and I found one listed on CARFAX- a 2011 Honda Fit. I called ahead and asked about the car, and they told me they still had it and to come down and test drive it. I drove 45 minutes to get there in traffic, not a long way, but still a chunk of time, and when I got there they told me they sold the car and no longer had it. I was upset and ready to leave, but they saw me going and latched on like piranhas to try and get a sale. They asked me about my price range and assured me they could find me the car I was looking for, but I knew they didn’t have anything in my price range and make that I wanted (I was looking for the Asian makers- Honda, Toyota, Hyundai, Nissan, etc). I should have just said no thank you and left, but they insisted that they had something for me. They ended up showing me a Toyota Corolla that was $2K over my price point and honestly wasn’t in that great condition (there were problems with the braking and scratches on the outside). When I returned from the test drive, they talked to me about financing, and gave me a long lecture about how I couldn’t afford the monthly payments for the car (no kidding- you showed me one over my price point!). Later that week, I saw a newer Corolla in much better condition, with 40K less miles, for the same price, so they’re up selling at least this car, if not other ones. And on top of it all, THEY WON’T STOP CALLING ME. They call me on a daily basis, and if I let it go to voicemail they’ll call back without leaving a voicemail. I’ve asked them to stop calling me several times, and they still do. Yesterday I asked to speak to the manager and told them to stop calling, and they called again. Worst dealership experience ever. Never again! More

Sound Ford is awesome! James and Mackinzie we're great to work with. If you're looking for your next vehicle. Go to Sound Ford and see James and Mackinzie! James and Mackinzie we're great to work with. If you're looking for your next vehicle. Go to Sound Ford and see James and Mackinzie! More

James is the reason we bought with Sound Ford. Hands down he provided one of the best customer service experiences I’ve had. The sales staff were exceptional as well and made our first car buyi Hands down he provided one of the best customer service experiences I’ve had. The sales staff were exceptional as well and made our first car buying experience a breeze. Thanks fellas! More

Stress free! Shelby was an amazing product specialist to work with! She was patient with my son and I since we were only a few days into car shopping. Shelby was an amazing product specialist to work with! She was patient with my son and I since we were only a few days into car shopping. More

2018 F150 purchase 2018 F-150. I was looking for a hard to find F150 for a while with no luck. Inette and Kwok were able to locate what I was looking for at another deal 2018 F-150. I was looking for a hard to find F150 for a while with no luck. Inette and Kwok were able to locate what I was looking for at another dealer and made arrangements to bring it to Sound Ford so I could purchase it. Kwok was extremely fair with my trade in and Inette was patient showing me the truck and taking for a good test drive. Nabu took the time to explain the financing and warranties and found me the lowest interest rate. If you are looking for a car or truck, you really need to stop in here and let them find what you need. More

Poor sales experience Called thiIs place today salesman was hard to understand and no call back or e mail With info on a truck I need cause my lease is expiring Long tim Called thiIs place today salesman was hard to understand and no call back or e mail With info on a truck I need cause my lease is expiring Long time Ford customer .will go elsewhere More

knowledgeable, amazing truck specialist! i was so confused when i walked into sound ford but not after working with inette wolff! she was amazing! she was patient with me, spent hours expla i was so confused when i walked into sound ford but not after working with inette wolff! she was amazing! she was patient with me, spent hours explaining everything and kindly guided me to make the right choice within the f-150s. she knows everything about trucks and along with the no-pressure staff, makes car shopping a real pleasure. so impressed and happy after being there! More

Great experience As soon as I walked into the dealership I was greeted by a lovely employee, she introduced me to a manager and we went out to look at my dream car, I As soon as I walked into the dealership I was greeted by a lovely employee, she introduced me to a manager and we went out to look at my dream car, I did not end up buying it that day but I know that when I'm ready, this is where I want to buy my car More

Amazing Shelby was a great help when I came to pick up my plates for the 2017 focus I purchased with my product specialist Diana who was also a great help. Shelby was a great help when I came to pick up my plates for the 2017 focus I purchased with my product specialist Diana who was also a great help. More

Fantastic I purchased a 2016 Ford Fusion and product specialist Diana was a great help. Came back to pick up my plates and Shelby put them on for me. Both girls I purchased a 2016 Ford Fusion and product specialist Diana was a great help. Came back to pick up my plates and Shelby put them on for me. Both girls were very friendly and helpful. More