South Austin Nissan

Be Aware!! Stay away from this place. Dishonest, untrustworthy, disappointing is how I would explain our experience. After I negotiated a price with their salesman we showed up only to find out it w untrustworthy, disappointing is how I would explain our experience. After I negotiated a price with their salesman we showed up only to find out it was all a lie. Not only that but they played a game with us for 2 hours and wasted our time only to tell us the actual price of the car was almost $7000 more than what I was told by the sales person on the phone and what was advertisedon their website. They passed us around between 2 sales person plus getting the manager involved and he said "we advertise theses prices just to get you here and that's what my salesman did". Unbelievable how a dealership can do business like this and people will be able to spend money with them. More

My 2012 Nissan Leaf with only 56,000 the High Voltage Battery showed 64 miles on a full charge and it only went 15 miles before it died I called South Austin Nissan if there is any warranties on it, I b Battery showed 64 miles on a full charge and it only went 15 miles before it died I called South Austin Nissan if there is any warranties on it, I been told the High Voltage Battery is under warranty until November 13 2020 if the mileage is under 100.000 miles based on conversation with service department rep I tow the car to their shop witch cost me $280.00. On the same day afternoon the service rep called me and told me your battery warranties was valid until 2017 or less than 60.000 miles and the cost of replacement is 14,300 of course I declined to pay that much for a battery that even doesn't last 56.000 miles then they charged me $180.17 for something against their own policy More

Stole my car! Avoid these thieves! South Austin Pre-Owned Nissan tried to steal my daughter's car! Avoid these thieves!! She went to the Pre-Owned location on Saturday, 10/26/19, and South Austin Pre-Owned Nissan tried to steal my daughter's car! Avoid these thieves!! She went to the Pre-Owned location on Saturday, 10/26/19, and found a 2018 Nissan Maxima she was interested in but told them up front she was shopping / comparing prices. They encouraged her to take the Maxima for the weekend and bring it back to them on Monday, so she left her little car at the dealership and drove their car. She went to a couple of other dealerships to compare prices and found another Maxima she preferred that was priced better and had 20K fewer miles, so she ended up purchasing from another dealership. The other Nissan dealership took the borrowed car back to South Austin Pre-Owned Nissan Monday morning 10/28/19 and planned to drive my daughter's little car back to their dealership for pick up. When “John” got there Monday morning, my daughter's car was not there!!! Turns out, South Austin Pre-Owned sent her car off to auction earlier that morning!!! They had NO title, NO signed documentation saying she was trading it in! They flat out LIED to “John” who was to pick up my daughter’s car, saying that they “lost the key” to her little car to buy themselves some time. “John” called his manager, who then called and spoke to the South Austin manager who LIED and told “John’s” manager that it had gone to auction because my daughter had agreed to purchase their car, which she had not. “John” walked the entire property of South Austin Nissan and her car was not on the property. South Austin Nissan contacted the auction driver & had him bring my daughter’s car back to the South Austin Nissan Pre-Owned lot. “John” had to get an Uber to get back to his own dealership! I went after work on Monday to pick up some documents that were accidentally left in the borrowed car’s glove box & to pick up my daughter’s car. The car was there, but with white markings on the windshield and driver’s side window, which were markings to the auction folks showing them which vehicles to TAKE to auction. The documents were not in the glove box & the South Austin Nissan Pre-Owned Manager Carlos Barrera lied to my face saying they just parked it and didn’t take anything out of the car. “John” was on the phone with one of my daughters saying it is Nissan policy to clean out / detail the cars when returned, so I repeated the statement to Carlos Barrera that it is policy & to find out who detailed the car now. He made a phone call or 2 and miraculously found someone who had the docs in his desk drawer! South Austin Pre-Owned manager Carlos Barrera LIED to me again saying he didn’t know WHO told me that the car had been sent to auction but that “simply was not true”. I asked to pick up the car and was LIED to again, saying they have “torn the office up” looking for her key & he wasn’t able to get a Locksmith here today to re-key it, that I’d have to come back tomorrow. I drove an hour to pick it up and wasn’t coming back the next day, so they need to pay to have it re-keyed and need to deliver the car to Round Rock where I can pick it up; he agreed that was fair. Fortunately, I did get the car back, but of course all of my phone & chat box messages asking GM Jimmy Stallings since Tuesday have gone un-returned. I’ve already written a review & filed a complaint with the Better Business Bureau today as well as filed a complaint on the Texas Department of Motor Vehicles website. Filing a report with the District Attorney’s office next. Will be putting up poor reviews in Yelp & FB & any other place I can find. Ready to call the media in & put it all on the news next! Avoid these thieves!! More