I want to start by saying I love my new car, I just wish I had purchased it literally ANYWHERE else.In all fairness, we were closing on the car as the dealership was closing, so their were some open ended financing details I was told I would have to come back and sign on. No one ever called me to come back, so I reached out and was instructed to come in. When I came back the following day, a lot of my paper work had changed (for transparency, it was in my favor, so I wasn't annoyed with that, I just wish I would have seen that first red flag) I signed all the paperwork and left the dealership. About 4 weeks after purchasing my car and trading in my previous car, I got a call from the loan company on the car I traded in. They had charged me my car payment because the dealership hadn't paid the loan. I called South Austin Nissan and spoke to the General Sales Manager Rene Hernandez, and he was not very friendly about the matter and acted like this happens often and I should know that this is common. (For the record, we've bought 6 cars in the last 8 or so years and I've never paid a car payment on a car I no longer owned) He did apologize (for me not knowing that I might* have to pay a car payment on a car I traded in over 4 weeks ago) he did offer to detail my car when the plates came in for my troubles. My temporary plates expired on 10/02/19. I went to the tax office on 09/27/19 to get my Disabled Veterans plates registered and was informed that the dealership never registered my vehicle. I would need them to register this before I can do this. I have now owned the vehicle for more than 2 months and called South Austin Nissan 6 times and left voicemails for 3 days in an attempt to find out what was going on with my plates (also a step I have never had to take with any other dealership). I inquired about the detail service and was told to ask for Stephanie or Marcus upon arrival. I asked the front desk person (the only helpful individual in that building). She went and got Marcus. Marcus came out and seemed confused and asked me if I was buying a new car, when I said "No, I've already purchased one, I just need my plates on and a detail" he seemed shocked and in front of me argued with the front desk agent about how he was busy and not washing my car. The front desk agent then went to get Stephanie who was the rep who set up the detail. Stephanie got into it with the front desk agent as well because she was with a customer and more busy and the agent could tell Marcus' boss. The entire time mind you, I'm sitting there awkwardly aznd can hear every conversation being had. The front desk agent then went into a glass walled office with Marcus, where they continued to argue about how he wasn't helping me and refused to do it. The poor front desk agent then went into Rene Hernandez's office to explain to him what was going on. After speaking with him for a moment, she came out to tell me she was going to find someone named Alexis to take care of it. At this point I felt so awkward and couldn't imagine sitting there waiting for my car to be detailed. I asked the front desk agent to just hand me my plates and my husband and I would put them on ourselves. She asked if she could go back and get Rene, he would want to know about this. I explained to her that he did already know about it because he gave me the detail for my previous customer service issue and I watched her go talk to Rene personally, so if he genuinely wanted to talk to me, he would have come the 6 feet to speak with me. I then walked out of the dealership and gave them a couple days to call me. Rene never called me and he knew full well how upset I left. I dread getting my car serviced there and am so sad that I'm now connected to this dealership. Do yourself a favor and go somewhere else. It's not worth the headache of going to this location! You can get the same car elsewhere and have a MUCH better experience. I've never been treated this way by a dealership and I will never buy another vehicle from South Austin Nissan.