South Bay BMW

Pour service from dealer disappointed I had a bad service and experience with this dealer it’s not convince to use this dealer, warranty service service and experience with this dealer it’s not convince to use this dealer, warranty service More

Worst experience ever I don't understand why I purchased a BMW for this type of treatment.Took my new car in for a tire service and I must say the customer service and service tech were extremely rude and u a BMW for this type of treatment.Took my new car in for a tire service and I must say the customer service and service tech were extremely rude and unprofessional the service tech Jorge was by far the worst experience I have ever had unprofessional and rude to customers.i guess BMW don't live by the model customers satisfaction comes first.Too bad I will be finding a new dealership to service my car. More

Very unprofessional, reached out to South Bay BMW for a new vehicle and was responded by Mark Homsi, who is by far one of the most unprofessional sales rep I have ever dealt with over the last 20 years. He new vehicle and was responded by Mark Homsi, who is by far one of the most unprofessional sales rep I have ever dealt with over the last 20 years. He had no interest in helping and was quick to push me away from buying a new vehicle. I expect better from a brand like BMW, I hope the rest of the reps over there aren't all like Mr Homsi. More

I would never encourage anybody I know to deal with this Dealership. Especially Jorge in the service department. $1300 for an oil change. Price Gougers Dealership. Especially Jorge in the service department. $1300 for an oil change. Price Gougers More

AVOID THIS PLACE!!!!! There are many dealerships across Southern California, and if there were not, you would still be better to go elsewhere. I have purchased dozens of vehicles and 6 BMW's, I have never Southern California, and if there were not, you would still be better to go elsewhere. I have purchased dozens of vehicles and 6 BMW's, I have never had an experience at any other So Cal dealership like here. The purchase experience was terrible, the condition of the vehicle upon delivery was terrible, management is AWEFUL, and the post sales support is terrible. They will do anything to quickly get you into a vehicle, and then they will not honor any promises. Buyer beware. More

Fernando is a credit to your dealership. His tutorial was spot on and very professional as he guided me through not only the paperwork but also demonstrating how to operate the car. spot on and very professional as he guided me through not only the paperwork but also demonstrating how to operate the car. More

Worst dealership for service and buying just bought a 2021 BMW from here stopped working couple days after called the dealership no answer the salesperson disappeared Martin Dino after me visiting to the 2021 BMW from here stopped working couple days after called the dealership no answer the salesperson disappeared Martin Dino after me visiting to the dealership service advisor lying to me saying we are booked till Friday and I was there on Monday after coming home to check the Appointment the whole day and the whole week was open they're big liars you ask help for even a simple issue they won't help you out for anything I wish I did not buy my car for here now I will have to drive at least 20 miles from Torrance to other dealerships for service. More

I just got my daughter her first car at Southbay BMW. My sales person, Mike Gibbs and his sales and financial manager, Khoi Diep gave us a full explanation of the price in a very polite and accurate way. M sales person, Mike Gibbs and his sales and financial manager, Khoi Diep gave us a full explanation of the price in a very polite and accurate way. Mike was so helpful and kind! I would recommend him to anybody needs a car here! Thanks Mike! More

This took a me while to write. I purchased an X3 last year. The salesman was willing to work with me…but couldn’t get any price lower that the dealer incentives ( make me feel like I’m winning!). Ok, I g year. The salesman was willing to work with me…but couldn’t get any price lower that the dealer incentives ( make me feel like I’m winning!). Ok, I got over it…the real issue came with Finance. Mike had packages to sell without any price…until I “selected” what I wanted. We went back and forth saying that that was the way BMW works. Really? I guess if I had to ask, I couldn’t afford it. Then the interested rate was off to me. So much that a month later BMW sent me a letter stating that an error had been done and my interest rate was lower. I went to another BMW dealer to finance my wife’s car. And their finance guy had the prices! I shared with him what happened and he said he’d never heard of that. Beware. Be vigilant. Do your homework. And if it doesn’t feel right…it’s not right! More

I have a very dissatisfactory experience with McKenna Motors (South Bay BMW) services. To me, they don't even know the meaning of the crucial word "Service" means. I went out to the scheduled appointment Motors (South Bay BMW) services. To me, they don't even know the meaning of the crucial word "Service" means. I went out to the scheduled appointment time for the BMW service. I was sitting in my car for at least 15 minutes and no one care to even receive the car or ask me about the reason for coming. I was more unsatisfied because I had to go back home and resume my office work. Here are my observations during the service visit: 1. Three employees standing outside the service office were cracking jokes, laughing out loud, looking at me as if I made a mistake bringing my car for service. I have no problem with them having a good time; however, I literally didn't "service" around the office. 2. Finally, I approached the 3 employees about how long will it take to get some help. They finger-pointed inside the office and told me that someone is finishing up with the paperwork inside, and he will come for help shortly (Since when the waiting customer is less important than finishing up the inside bureaucratic formalities?). 3. I decided to approach the gentleman inside the service office to listen to his opinion. I got the same feedback to wait until he finishes, and to get an estimate on time, I was told "when the paperwork finishes, then I will look into your car". Really? Absolutely, Somebody here doesn't value both the office time and customer satisfaction. 4. I left the gentleman's desk to see what's going on inside the office. I was surprised to see people blindly send me from one person to another. Contrary to my surprise, the gentleman was out to look at my car finally after about 10 minutes. I got little relief. 5. I had a mechanical warranty until 4 days before I went for the service. On another note, I took my car for service last year (Mechanical warranty in place) and requested to fix a mechanical issue in the car and they said they fixed it. Before going to the service this time, I noticed it is not resolved. The part on my end was that I believed the McKenna's CR and assumed they took care of it. When I brought their attention to the issue, they told me it will be $200 just for the diagnose, plus a labor charge to fix it, since I am out of warranty. Again, my bad for believing in their workmanship. 6. After all that, the gentleman is telling me that it will take 3 days for oil and filter change. Really? When I asked about how will I survive without a car, and I don't have any other mode of transport. He clearly denied me of any loaner vehicle either. I have been using UBER/friend's help to survive the rainy days. I wish McKenna do a better job in handling customer service as they believe in the dealership's ability to resolve customer's issues and provide them better service than other dealerships. More