South Bay BMW

Marc Cleary is very patient, knowledgeable, professional and friendly manager. I'm a return customer and I couldn't decide between 3 cars. Marc checked available inventory, scheduled appointment, and mad and friendly manager. I'm a return customer and I couldn't decide between 3 cars. Marc checked available inventory, scheduled appointment, and made suggestions for desired features. Marc assisted my purchase and made my final decision less stressful. Lovely dealership with exceptional service, products, merchandise and staff. Thanks to Marc for making my purchase a pleasant experience. Kim A. More

Previously purchased 2 cars from this dealership. The terrible experience with Marc cleary is the reason we will never go back. Unprofessional. We still to Mercedes now. terrible experience with Marc cleary is the reason we will never go back. Unprofessional. We still to Mercedes now. More

Absolutely TERRIBLE! DO NOT BUY A CAR FROM Absolutely TERRIBLE! DO NOT BUY A CAR FROM THEM!!!!! DO NOT HAVE YOU CAR SERVICED BY THEM!!! I went to purchase a new vehicle just last weeke Absolutely TERRIBLE! DO NOT BUY A CAR FROM THEM!!!!! DO NOT HAVE YOU CAR SERVICED BY THEM!!! I went to purchase a new vehicle just last weekend and was met by a rude and entitled salesman who thought he could talk down to me as if I knew nothing. I'm a 50 year old man and have t-shirts older than the salesman! So don't talk down to me kid. I was embarrassed for him and the dealership should be ashamed to have folks like this working for them. I ultimately left without buying a new vehicle from them, went to Long Beach BMW where I was treated with respect and bought the car I wanted with NO issues. Second - I needed service on this new car and made an appointment with South Bay, as I figured the services side must be better...... NOPE! Just as bad. Made the appointment and arrived on time. The service rep told me although I have an 8am appointment for that day, he won't be able to even look at my car until 3 days later!! What!!?? How do you accept appointments and then tell people you won't be able to even look at it until 3 days after the appointment.. I said ok, well can I get a loaner since you'll have my car for 3+ days - He said NO, but I can get you an Uber... Really!! An Uber! Will this Uber drive me around all day, to work, pick up the kids, run to the store for the next 3 to 4 days? Unbelievable! He said it's their policy to not give loaners out to anyone if you did not buy the car from their dealership - Sorry South Bay BMW, you've LOST my business for LIFE! You should be embarrassed and learn how to treat your customers. I will never ever buy a car from you NOR will I ever bring my car to your dealership for service!!! I will be telling EVERYONE about this treatment and steer everyone I know AWAY from South Bay BMW - Horrifically unprofessional. It's infuriating! Shame, shame, shame! More

The service department sucks. They had my car for three weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine light is still on. The service department takes the car back in and after waiting another hour, they tell me it needs another part and they need to keep the car another week. What a waste of time and money. More

The service at this dealer is awesome. Marc Mario and Katrina took very good care of me. I will definitely recommend this dealer to all me friends and family Katrina took very good care of me. I will definitely recommend this dealer to all me friends and family More

Reggie Jones made our first BMW buying experience amazing. Extremely helpful and worked with us to find the perfect car for my husband. Highly recommended! amazing. Extremely helpful and worked with us to find the perfect car for my husband. Highly recommended! More

Darryl Kwock , Service Advisor went above and beyond helping me secure payment commitments from insurance companies. Without his help it would have taken me days longer to get the work done on my car. helping me secure payment commitments from insurance companies. Without his help it would have taken me days longer to get the work done on my car. More

BMW SoBay Sales Team - Horrible Customer Service! Sometimes the smallest things can make the most damage to a relationship and today you all lost a long time customer. My family and my team will no l Sometimes the smallest things can make the most damage to a relationship and today you all lost a long time customer. My family and my team will no longer be BMW customers moving forward after this recent disrespect you showed my wife. BMW used to be symbol of luxury and respect in the cars produced and the service you received with the dealership. It’s sad to see how this has changed on the dealership part and we’ll be converting to another brand. I’m literally shocked at how cheap the experience has become and the manners in which are being displayed at this location. The goal should always be to retain existing customers allowing them to share good opinions to their network which will only expand yours, now has several that will be doing the opposite as we transition away from BMW. Absolutely appalled and shocked at how much the experience has declined. More

Mark Cleary was extremely helpful in showing us the Mark Cleary was extremely helpful in showing us the options for the 2021 x5s. since this was our fourth BMW in a row we were familiar with the qual Mark Cleary was extremely helpful in showing us the options for the 2021 x5s. since this was our fourth BMW in a row we were familiar with the quality and service and mark gave us excellent direction. More

February 18, 2021To Whom It May Concern,My wife and February 18, 2021 To Whom It May Concern, My wife and I are loyal, long-term customers of South Bay BMW, having purchased or leased BMW’s ther February 18, 2021 To Whom It May Concern, My wife and I are loyal, long-term customers of South Bay BMW, having purchased or leased BMW’s there (from Steve Marx) for the last 20 years. Six years ago, we purchased a 2014 Mini Cooper S at the Mini dealership that is affiliated with South Bay BMW (actually in the same building), both of which, as you know, are owned by McKenna. I am writing to express my frustration and annoyance that at the lack of consideration for this long-term customer relationship with the dealership with respect to “loaner” cars when servicing our Mini. A “loaner” car that is not from a rental company is one of the customary and very convenient and appreciated customer service perks of South Bay BMW, but this accommodation is not extended to long-term BMW customers when they bring their Mini in for service. Most recently, earlier this week I brought our Mini in for service and I was first told, rather dismissively, that only new BMW customers, but not Mini customers, get a loaner car. Then, after intervention on our behalf by Mr. Marx, they grudgingly acquiesced to provide this courtesy, but only an Enterprise rental car, rather than a dealership car, which is what the BMW affiliate provides, even though they clearly had dealership loaner vehicles available. This is not the first time a loaner car was declined and then, ultimately, provided, after assistance from Mr. Marx; in fact, it has happened every time we have had to bring the car in for service. But this is the first time that they only offered a car from Enterprise rental company, which South Bay BMW sometimes uses for their loaner cars. The problem is that Enterprise cars I have been offered in the past have been dirty and smelly (and the I have had to press to change to a BMW or Mini dealership car), instead of the dealership’s own fleet of BMW’s or Mini’s. Then the policy changed when McKenna became the owner of the dealership and loaner cars are being made available to new car customers only. From a marketing and customer service perspective, this lack of accommodation and consideration of the long-term relationship makes no sense. In fact, the only reason we keep coming back for the last few years is because of the great relationship we have had with Steve Marx over the years, which we continue to have with him. Otherwise, we would bring our business to another dealership. Providing a loaner car to long-term customers of high-end BMW’s as a courtesy and accommodation during the occasional service period, may seem like an inconsequential thing to be writing about. But this minor accommodation is a significant convenience for us and would be a small way for the dealership to show that it appreciates its customers, especially those who have been getting high-end BMW’s there for two decades. The South Bay Mini dealership’s view of BMW customers who purchase a Mini, however, is abundantly clear from the seemingly inflexible policy at Mini and the attitude of the service associates there regarding this issue. We are sufficiently frustrated and annoyed that we felt compelled to write this letter and make a record of it. Sincerely, More