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224 Reviews of South Bay Lexus - Service Center
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February 02, 2016
Service writer Mark Brownell is the reason to use this dealer. Mark took care of problems and went out of his way to provide excellent customer service. He is a plea Mark Brownell is the reason to use this dealer. Mark took care of problems and went out of his way to provide excellent customer service. He is a pleasure to deal with and if you are female and a non- mechanic he is the one to ask for. He actually returns phone calls. My previous agent and the store manager NEVER returned my calls! More
by AJM
Employees Worked With
Mark Brownell
March 01, 2009
Thought I would give this dealer a try after poor experiences with Cerritos Lexus and Longo Lexus. Was happy I did. Brought in my SC430 for 30,000 mile service. Was quoted $640, but when I went to experiences with Cerritos Lexus and Longo Lexus. Was happy I did. Brought in my SC430 for 30,000 mile service. Was quoted $640, but when I went to pick it up, they had a charge for $745, without anything new. Turns out the quote was based on old labor rates. They made good on the original quote. Also, bought a pair of wiper blades from the parts department and tried installing them myself at the service center (forgot to ask to have them installed prior.) When my sales person say me struggling with the blades, he came by to put them on for me. Very happy with the service. More
by pdeyoung
Employees Worked With
Don't know
November 12, 2008
I found the service adviser to be very interested in my reason for wanting service, he took the time to explain what was needed and made me feel like I was being treated fairly. The whole dealership is fri reason for wanting service, he took the time to explain what was needed and made me feel like I was being treated fairly. The whole dealership is friendly and makes you feel welcome, I will return again. More
by Dr. Hagen
Employees Worked With
Chris
January 15, 2007
Under no circumstances would I recommend South Bay Lexus as this is the second time I have scheduled routine service one week in advance, only to have them not perform service in a timely manner, and let my as this is the second time I have scheduled routine service one week in advance, only to have them not perform service in a timely manner, and let my vehicle sit in the service area for several hours, without any work being done. After several calls to managers and service technicians with promises of a return calls, messages were not given to managers, calls were not returned and they took no responsbility for inconvenience, annoyance and poor service. Do yourself a a favor and SKIP THIS DEALERSHIP ALL TOGETHER!!! Total disregard for customer service. Go elsewhere. More
by capricornwoman
