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221 Reviews of South Bay Lexus - Service Center
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August 08, 2019
Excellent Customer Service! I’ve visited South Bay Lexus for maintenance services. Mr. George Chen has great customer service skills. He is always prompt to my car’s need. He mak I’ve visited South Bay Lexus for maintenance services. Mr. George Chen has great customer service skills. He is always prompt to my car’s need. He makes sure I’m satisfied with his services and I am. More
by Chabe0622
Employees Worked With
Helpful August 06, 2019
Great service! Fernando took the time to go over my needs with an easy going approach. With this experience and we will continue to visit this dealership with hopes Fernando took the time to go over my needs with an easy going approach. With this experience and we will continue to visit this dealership with hopes that the service remains consistent and friendly! More
by u_ed_ah
Employees Worked With
August 05, 2019
Excellent service and accommodation. We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are sti We took our 2007 LS460 in for “recall” replacement of interior panels (glovebox, door panels, etc.). The majority of the parts arrived but we are still waiting for the glovebox panel. The service was performed quickly and seemingly well. My wife was able to use a loaner car to continue with her errands and busy day, thank you. The only feedback I’d provide to Brian is to keep us informed on the status of the parts. My wife thought that multiple weeks was long enough before calling to initiate the service. We look forward to hearing when the remaining part(s) arrive and enjoying the refurbished interior of our LS. Thank you. Sincerely, Tyson Tom More
by someone
Employees Worked With
July 11, 2019
Easy peasy Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, w Received an email reminder "time for next service", made appt online, rec'd appt confirmation, all within 5 minutes. Greeted by name upon arrival, walked next door to have breakfast and shortly after we returned my car was serviced, washed and ready to go. Easy peasy! More
by Kaimalino
Employees Worked With
August 27, 2018
Service for Lexus RX350 Service was excellent. From the beginning to the end. The service department is clean and they don't let you wait. My service advisor was Sharron a Service was excellent. From the beginning to the end. The service department is clean and they don't let you wait. My service advisor was Sharron and she was top notch, didn't have any worries whatsoever. I used to get my cars in Westminester, but South Bay will be my future dealer. AAAA plus, thank you. More
by Ale
Employees Worked With
May 03, 2018
Lied to about my issus. Took my car here based on convenience. After 10 months and multiple trips they addressed the issues. Then 2 weeks later the issues came back. Bot Took my car here based on convenience. After 10 months and multiple trips they addressed the issues. Then 2 weeks later the issues came back. Both, Service advisors and manager lied. Said it was normal. Went to another dealership and fixed in one trip. More
by MP1234
Employees Worked With
Service Advisor and Manager
April 06, 2018
Horrible customer service We leased a Lexus from this dealer. The customer service is very poor. The woman who helped us get our vehicle cared less what type of problems we had We leased a Lexus from this dealer. The customer service is very poor. The woman who helped us get our vehicle cared less what type of problems we had and offered no help. Very rude and unpleasant. We will never go back and never recommend to anyone. More
by Lovelexus
Employees Worked With
February 02, 2016
Service writer Mark Brownell is the reason to use this dealer. Mark took care of problems and went out of his way to provide excellent customer service. He is a plea Mark Brownell is the reason to use this dealer. Mark took care of problems and went out of his way to provide excellent customer service. He is a pleasure to deal with and if you are female and a non- mechanic he is the one to ask for. He actually returns phone calls. My previous agent and the store manager NEVER returned my calls! More
by AJM
Employees Worked With
Mark Brownell
March 01, 2009
Thought I would give this dealer a try after poor experiences with Cerritos Lexus and Longo Lexus. Was happy I did. Brought in my SC430 for 30,000 mile service. Was quoted $640, but when I went to experiences with Cerritos Lexus and Longo Lexus. Was happy I did. Brought in my SC430 for 30,000 mile service. Was quoted $640, but when I went to pick it up, they had a charge for $745, without anything new. Turns out the quote was based on old labor rates. They made good on the original quote. Also, bought a pair of wiper blades from the parts department and tried installing them myself at the service center (forgot to ask to have them installed prior.) When my sales person say me struggling with the blades, he came by to put them on for me. Very happy with the service. More
by pdeyoung
Employees Worked With
Don't know
November 12, 2008
I found the service adviser to be very interested in my reason for wanting service, he took the time to explain what was needed and made me feel like I was being treated fairly. The whole dealership is fri reason for wanting service, he took the time to explain what was needed and made me feel like I was being treated fairly. The whole dealership is friendly and makes you feel welcome, I will return again. More
by Dr. Hagen
Employees Worked With
Chris
