South Bay Toyota

Awful experience with SouthbayToyota Avoid this dealership, especially their internet sales dept. I tried working with Tom Mergener, who quoted and provided me a printout of their price o Avoid this dealership, especially their internet sales dept. I tried working with Tom Mergener, who quoted and provided me a printout of their price on a 2015 Sienna. I told him I needed a day to think about it. I came in the following morning ready to purchase and he immediately snapped at me saying I shouldn't have shopped his price around and the new price was $700 more than his previously quoted price. Tom made no concessions other than saying he mis-quoted the price. I left Tom's office disgusted, I felt compelled to speak to the manager of the dealership to voice my disappointment. You'd think they would care, but instead, management sent Tom back, who tried to argue with me. I told him I was here to speak with the manager and not him. He threw several verbal insults and stormed off. That was followed by a manager who promptly told me to leave without any semblance of customer service or asking why I was dissatisfied. This may be an isolated incident involving an unethical salesman. I won't be taking my business here ever. Be wary of this dealership! More

Great experience Tom Mergener from Internet department was very help full, kind and answered all of my questions regarding the acquisition of my new 2015 Camry SE. I w Tom Mergener from Internet department was very help full, kind and answered all of my questions regarding the acquisition of my new 2015 Camry SE. I will recommend him to anyone interested in getting a new car. More

Amazing experience! Tom Mergener was awesome! I visited Southbay Toyota last month to buy a Toyota Prius and Tom Mergener (Internet Sales) helped me get the best deal. Tom was very helpful, he gui I visited Southbay Toyota last month to buy a Toyota Prius and Tom Mergener (Internet Sales) helped me get the best deal. Tom was very helpful, he guided me through the whole process in detail starting from the test drive to my leasing options and later describing the features of the car. My first ever car shopping experience with Tom was great and I would recommend Tom Mergener and Southbay Toyota for great deals and service! More

Best cars best deals I was looking for toyota tundra special package unlimited with special interior color and called most of the dealer in ca .and this dealer found w I was looking for toyota tundra special package unlimited with special interior color and called most of the dealer in ca .and this dealer found what I want.I called them and my sale person name Tom mergener been a signed to find this truck.this guy was perfect for the job .he trade the truck I have to 2015 tundra with all what I'm looking for as my dream truck.and and my payment fantastic the way my pocket can aFord to pay.guys any one review my storie must take this advise go to south bay toyota and talk to Tom merger and you will call yourself the lucky guy More

Memo has her new Highlander! My family does not like to buy cars from dealerships for one reason. We do not like pushy, ignorant salespeople who would cut each other's throat to g My family does not like to buy cars from dealerships for one reason. We do not like pushy, ignorant salespeople who would cut each other's throat to get a sale. Good thing we met Joe Garger in the Internet department at South Bay Toyota. Thanks to him my mother has her new Highlander and we could not be happier. More

Memos Highlander! We are very excited with our new Highlander that we got from South Bay Toyota . It is the first time we bought through the Internet department and Joe We are very excited with our new Highlander that we got from South Bay Toyota . It is the first time we bought through the Internet department and Joe made it easy ! More

Love my new Highlander! If the service and knowledge that was demonstrated by Joe Garger at South Bay Toyota is indicative of the rest of South Bay Toyota, they have a custom If the service and knowledge that was demonstrated by Joe Garger at South Bay Toyota is indicative of the rest of South Bay Toyota, they have a customer for life! More

First time buyer experience Guys let me tell you something Sam Hong is the greatest! He was very helpful. Today I purchased my first brand new vehicle and it was so easy and simp Guys let me tell you something Sam Hong is the greatest! He was very helpful. Today I purchased my first brand new vehicle and it was so easy and simple. I came in about 2 months ago for the first time thinking about cars that I would like to purchase. I've been through 4 Toyota dealerships, 2 Nissan dealerships, and 2 Volkswagen dealerships and SouthBay Toyota is the best by a long shot. Thank you so much Sam for helping me buy my first car. More

Tom Mergener, was so wonderful to me and family He was the best sale person I ever met. He was loving and caring to US. Thank you so much Tom. God bless . He took his time to attend to me. He was in He was the best sale person I ever met. He was loving and caring to US. Thank you so much Tom. God bless . He took his time to attend to me. He was in a rush at all More

"The BEST service" After hearing all the negative talk in regards to buying a new vehicle at a dealership. I can truly say my experience at South Bay Toyota was really " After hearing all the negative talk in regards to buying a new vehicle at a dealership. I can truly say my experience at South Bay Toyota was really "GREAT". Never felt any pressure from any of the sales associates at all. I was able to drive off with my new truck. Over all "REALLY GREAT COSTUMER SERVICE". Thank you so much for your help Tom Hong & David Flores... More