South Coast Toyota

Poor customer service I didn’t (and now wouldn’t) but a car here, I just had mine serviced since it has a fantastic location. I took my car in for a 30k mike service. I I didn’t (and now wouldn’t) but a car here, I just had mine serviced since it has a fantastic location. I took my car in for a 30k mike service. I made an appointment at 730am that they honored and kept, which was helpful. But my service tech said he’d let me know when my car was finished and quoted me 2.5-3 hours. I called at 1pm and got his voicemail that his vacation started and he’d return calls when he got back 10 days later. I texted his cell he gave me, but he never replied. I called the front desk to get a new service member; got another service member voicemail. By 4pm I called again and spoke to someone who said my car was ready. Surprise, surprise. I suspect it had been for hours. I scheduled the complimentary shuttle service- was 1.5 hours late from my pickup time. No clue how the car-buying experience is with South coast, but my first customer service experience with them was dreadful. They did, however, do seemingly great work on the car and included a free car wash, which I appreciated. But if customer service matters to you, prepare yourself to have to follow up to check on a car, having your calls forwarded to voicemails, and getting quotes that are woefully inaccurate. Disappointing and frustrating customer service. More

Quick and easy Great staff, knowledgeable. Most all paperwork was completed prior to arrival at dealership. Scott and Courtney did a great job. Getting us in and ou Great staff, knowledgeable. Most all paperwork was completed prior to arrival at dealership. Scott and Courtney did a great job. Getting us in and out was extremely satisfying. More

Thorough yet relaxed This is my second Prius, both purchased from So Coast Toyota. The entire staff is totally professional; they work hard to meet and exceed the customer This is my second Prius, both purchased from So Coast Toyota. The entire staff is totally professional; they work hard to meet and exceed the customer’s expectations. . More

Service department Ray the service representative was outstanding and very accommodating. Made sure to go over warranty and a prompt shuttle service to my home very clo Ray the service representative was outstanding and very accommodating. Made sure to go over warranty and a prompt shuttle service to my home very close by. More

Excellent We were able to get an appointment to get our car serviced within the same day. Our service manager, Frank, was friendly and was able to get everythin We were able to get an appointment to get our car serviced within the same day. Our service manager, Frank, was friendly and was able to get everything completed in a timely manner. Excellent customer service by the staff. More

Awesome always I have used another Toyota dealership but the harbor one is the best service by far ! I’m always taken care of right away ! Really good service I have used another Toyota dealership but the harbor one is the best service by far ! I’m always taken care of right away ! Really good service More

Great Service! Service Tech Ray Carrera was great! Ray was friendly and attentive. I took my Camry in for rotuine service. My car was ready in just a couple of hours Service Tech Ray Carrera was great! Ray was friendly and attentive. I took my Camry in for rotuine service. My car was ready in just a couple of hours, washed and ready to go! More

Great Service ! 100% recomend this Toyota dealership, Dennis is the absolute best! He gave me an amazing deal and made sure I left happy with my purchase !:) 100% recomend this Toyota dealership, Dennis is the absolute best! He gave me an amazing deal and made sure I left happy with my purchase !:) More

South Coast Toyota Best Ever So sychronised immediate shuttle. Very clean facilities. Richie Misa was extremely wonderful fast accurate professional. Cars all attended to with utm So sychronised immediate shuttle. Very clean facilities. Richie Misa was extremely wonderful fast accurate professional. Cars all attended to with utmost care. Swift service all people Richie treated wonderful professiom and all staff is knowlegable. Very Honest dealership More

Totally great service I can't even explain how happy we were with the customer service we received. Totally above and beyond my expectations. I believe our service mana I can't even explain how happy we were with the customer service we received. Totally above and beyond my expectations. I believe our service manager s name was mark. He was so helpful and courteous. More