South Coast Toyota

Visited this dealer in search of a 2009 Sienna CE that qualified for the rebate/low APR. After our test drive, we sat down to negotiate the numbers, and could not get anywhere. The salesperson (Daniel) ke qualified for the rebate/low APR. After our test drive, we sat down to negotiate the numbers, and could not get anywhere. The salesperson (Daniel) kept on insisting that we raise our numbers and yet, he showed NO EFFORT in bringing down the number. I didn't think the deal was going anywhere so I ended the negotiations and left. The next day, we were in contact to discuss any other possibilities, and at that time, I learned the 2009 models for the rebate were no longer available. Daniel offered to sell the 2010 model with the same options at only $200 more than the 09 model price that I wanted to purchase the Sienna for. I accepted the quoted price, and Daniel said he will only have to run it by his fleet manager. We were to resume our conversations the next day. The following day, I called early (10 AM) to set up an appointment to finalize the deal. Daniel stated that he was with a customer and that his fleet manager was busy as well; he promised to call me back with the details. Several hours passed. It was 7 pm that evening that I finally called again, and left several messages (for Daniel could not be reached). I called the operator and asked for another salesperson. It was Phil who got the call, and I explained the situation. Phil promised to look in to it and have Daniel get in touch. It has been THREE days past, and still I have not gotten my phone call from either of the two: Daniel and Phil. I ended up buying at a different dealer. VERY UNPROFESSIONAL. LOW QUALITY OF SERVICE. More

I was there for a Camry SE and everything was ready to go. Upon inspection, the hood latch was detached, there was a noticeable scratch on the back bumper and a big scratch on the front lip on the unders go. Upon inspection, the hood latch was detached, there was a noticeable scratch on the back bumper and a big scratch on the front lip on the underside. Additionally, the car had been on the lot for over a year, so the battery was low. First I asked for the back lip to be replaced and he said that they don't have any replacements in stock. I asked for a discount and he wouldn't budge, so he walked back to his office to talk on the phone while my brother and I inspected the vehicle from outside his office (where he could see us). About 15 minutes later he comes back and takes the car keys away and locks the door after I tried to talk to him about another discount. He said to go to his office so we can finish the deal. About 10 minutes later as my brother and I were deciding on what we wanted to do, I guess our salesman had become tired of waiting so I assume that he sent another guy out to rudely move the car and park it. We walk in and he says they took it away because someone else is looking to buy it. I was angered at the high pressure sales tactic that was being used and walked out. Sure enough, the car that's been sitting on the lot for one year is still unsold since he called me back the next day offering me a $300 off discount. DO NOT go to SC Toyota. They are small and they play games and use unethical high pressure sales tactics to trick you into buying. I surely will not buy from them nor would I ever recommend them. More

STAY AWAY from Toyota South Coast. A few months ago I decided to buy a 2007 Highlander and went to Toyota SC. Believe or not, during all the conversation the sakes guy simply refused to let me know the p decided to buy a 2007 Highlander and went to Toyota SC. Believe or not, during all the conversation the sakes guy simply refused to let me know the price of the car. Every time I asked, he would ask me back how much I'd be willing to pay monthly. It got to a point, where he said he could only give me the price if he ran my credit. What an idiot. He seemed more interest in financing the car then selling. Reading the previous review I understand why. In the end I just decided to stand up an leave. This was, by far, the worst dealership experience ever. All the time I had the impression that that was some kind of scam. Anyway, I decided to go to RSM Toyota dealers, and the experience was just the opposite. The internet sales person gave an online quote, and he kept his word when I got there. If you live on South CA, you definitely should check RSM Toyota More

Sold me a car on the lot that was already sold. Had to wait over two weeks for other car to come in. Then they other people in it, and was trying to get me to back out because they had someone that would wait over two weeks for other car to come in. Then they other people in it, and was trying to get me to back out because they had someone that would pay an additinal 5K for it. And it also wasn't the same car that I was suppose to be getting, and when I asked for the stuff that was missing, I was told that they were already giving me a good deal on the carand that they couldn't lose money. I wish now I had cancelled the contract, but I was so angry that they were pulling this crap, to make an extra 5k off of someone else. I also think the alarm that I paid for isn't actually on the car. We have tried to no avail to set it off. General Manager gave me 2 free oil change coupons, one of which got lost so we only got to use one of them. More

The dealership lied to us about the APR we were getting and also sold the car to someone else after they promised it to us. The APR we were quoted was 12.7% at 60 months, for a Camry bought for $15700, af and also sold the car to someone else after they promised it to us. The APR we were quoted was 12.7% at 60 months, for a Camry bought for $15700, after tax and licensing, and after the initial deposit. So the total loan amount would be $15700. They told us our monthly payments would total $413 for 60 months. But later, I doulbe checked at the APR at $413 a month would be 20.5%, not 12.7%. Also, when we were about to sign the deal, some other guy sold it to someone else, even though they told us the day before that the deal was done and we were going to get the car and had already been pre approved. BUNCH OF CROOKS, STAY AWAY!!!! More