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South County Lexus

Mission Viejo, CA

4.2
1,780 Reviews

28242 Marguerite Parkway

Mission Viejo, CA

92692

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Showing 1,780 reviews

December 17, 2016

exceptional service, great staff Came in for a recall service. Service advisor was great, checked another recall for me which had, sadly, expired. Went out of his way to make me fee More

by FlemmingD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dimopoulos
Dec 19, 2016 -

South County Lexus responded

Thanks for the review! Customer service is our #1 priority and we appreciate you for recognizing our efforts!

December 12, 2016

Great people and great service. Our salesperson was very knowledgeable of Lexus products, answered all of our questions, and was polite and pleasurable to deal with. This car shoppi More

by Jim & Karla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hasso , Barrett Harlin, Ryan Imp
Dec 14, 2016 -

South County Lexus responded

Jim & Karla, Thank you both so much for your business and for sharing your story! We take great pride in making sure that all of our customers that have made a new purchase with us are completely taken care of, and we thank you for recognizing our efforts. Enjoy your new Lexus!

December 09, 2016

RX 350 2017 Friendly and polite. They do not push client to get what they doesn't need. Reasonable informations which I could accept and honest dealer. They are a More

by Ashley.chhim14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nassau
Dec 14, 2016 -

South County Lexus responded

We're so glad to hear it, Ashley! You can expect the same great service from us each and every time. Thanks for your business!

December 09, 2016

Consistently Courteous and Professional Service Everybody from the initial contact on driving in to the person who hands you your keys at the end is friendly and personable. I have been having my s More

by Gary Cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Monge
Dec 14, 2016 -

South County Lexus responded

Thanks for the 5 stars and the feedback, Gary! We are glad you had a hassle-free, exceptional experience with us again, and we value your business greatly as a returning customer!

December 08, 2016

Excellent care to customers Mike McCann is great. He took care of me very promptly on the re-sign of the 30 day loaner car. All reps before him were helpful too. More

by Tim P.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike M. helped me on 12/5/16. Davin & Luis helped me on my previous loaner cars trip to this dealer & both were helpful too.
Dec 08, 2016 -

South County Lexus responded

We appreciate your review, Tim! Thanks for coming in and letting us serve you!

December 08, 2016

Exceptional pricing and excellent customer service Being from Las Vegas I only heard of South County Lexus through Autotrader. For me, it was not too far to travel for a no-haggle buying approach for More

by Greg and Ethan O
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Dec 14, 2016 -

South County Lexus responded

Thank you so much for sharing your experience! We are so happy that your visit with us was an excellent experience! We hope that you both love the new Lexus and we look forward to seeing you next year again! Thanks for making the drive to South County Lexus!

December 07, 2016

The South County Lexus Service Team cares about its'customer The brakes on our 2015 Lexus IS350 FSport needed replacement at 10K miles (ridiculously low mileage for a brake replacement). The South County Lexus S More

by JCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan, Daniel
Dec 08, 2016 -

South County Lexus responded

We're glad to hear that, JCC. Thank you for allowing us the opportunity to serve you. We hope that everything runs smoothly from here on out. Safe and happy travels!

December 05, 2016

Oil change service It was a excellent service, very friendly workers loved the inviting atmosphere. Would definitely come back again in the future. Thank you daven appre More

by Ashwest
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daven
Dec 06, 2016 -

South County Lexus responded

Thanks for your review! Daven was happy to assist you. We appreciate your business!

December 04, 2016

Buy a Lexus for the service experience...and the car quality South County Lexus Service is the best. In the end, your dealer relationship is measured by your service experience over time. South County Lexus pe More

by Steve26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Dec 05, 2016 -

South County Lexus responded

We appreciate the kind words. It always makes us feel good when our efforts are recognized. Thanks for being a long-term customer of ours, and you can expect the highest quality in service each and every time!

December 04, 2016

Excellent Service I really like that it is set up so I can work with my own service person that knows me and my vehicle. Having that relationship is what I think sets More

by jack&jillwent up the hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Crowe
Dec 05, 2016 -

South County Lexus responded

Hey there! Thanks for sharing your experience. At South County Lexus, we strive for that personal touch with all of our guests, and we appreciate you recognizing our efforts. Thanks for being a customer of ours!

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