South County Lexus

I will never come here, read why If i could give this dealership 0 stars i would. I will never be in this lexus dealership again, and i will also let everyone i come across to never g If i could give this dealership 0 stars i would. I will never be in this lexus dealership again, and i will also let everyone i come across to never get a car from here. The sales rep Amir really needs to figure out how to be respectful and not so rude and cocky. I went in on saturday with the intent to buy a new vehicle that day, i told Cram the first person i spoke to that i wanted to test drive the Lexus Gs350, and that i wanted to see how much i could get for my truck. He said they will not appraise it unless im for sure going to purchase today. He told me there were only a dozen in california of the Lexus GS350 AWD, they are rare and that this one won't stay long. Sales tactic i get it, i told clam i was going to look at some other dealers to see what will be my best option for a new car. He was not pushy and i went about my way. After 10 dealerships and 20 test drives, i decided that the best option would be to get the Lexus. I went back to the dealership the second time that day to make the purchase. Clam was busy so they gave me to the cocky, self-centered, and rude Amir. His attitude with dealing with me was something i have not dealt with ever shopping for a car. I do not know if it was because i was a younger looking kid, or whatever the reason may be, he lost the deal. Besides him being rude and short on me asking questions trying to understand the process, he sold me in a smart-alic tone that the truck could be appraised for $500. I felt insulted but i asked why did it come in low and he said thats just how we do it here. He told me to drive all the way over to Irvine carmax to sell it if i think its worth more then that, and that he could come pick me up to drive back and buy the car on the lexus lot. I told him that was a joke right? I explained how much i had in my truck to take out and his response was we will figure it out. I head over to Carmax to get my car appraised. They gave me $3000 for my truck, so that worked out great. So while i was there, i decided to look if they had a Lexus GS350 AWD, and weird they did. That was a coincidence. The year was 1 year newer and 10,000 miles less for nearly the same price, with a 5 year 100,000 warranty. I purchased that one on the spot and now i am loving my new Lexus from the gentleman who was very polite and respectful to me at Carmax. Funny thing is i did not even receive a followup phone call from Lexus, Amir, or anyone like all the other dealerships did for me. Amir should work on his attitude, because i will tell you, he lost a client with a great fico score, great monthly income, savings in the bank, and the want to purchase. I had the feel when i got to the dealership that everyone tries to act entitled, arrogant, and outright rude. Newsflash, you work at a car dealership selling cars, you should not act like you are different from a used car lot. Thanks again South County Lexus More

they always treat me right My car just passed 100k miles and it still runs like brand new thanks to the care these guys have been giving it since day 1. the service is not cheap My car just passed 100k miles and it still runs like brand new thanks to the care these guys have been giving it since day 1. the service is not cheap by any stretch, however I never feel like they are ripping me off (like I always used to feel at the BMW dealer).The loaner cars are beautiful, the service advisors all extremely polite, the car is always ready when they promise. I like the cocoa and cookies in the lobby too! good job, South County Lexus. More

6 month checkup Mike the service rep was thorough, friendly and very competent Time to complete service less than 90 minutes. Mike has a great demeanor and will req Mike the service rep was thorough, friendly and very competent Time to complete service less than 90 minutes. Mike has a great demeanor and will request him in future More