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South County Lexus
Mission Viejo, CA
1,780 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 04, 2016
ZAKTEK Premium Protection Coating This was a Zaktek treatment for my paint on my RX350. When I arrived, I discussed the removal of a crease in my passenger side door. My service repr This was a Zaktek treatment for my paint on my RX350. When I arrived, I discussed the removal of a crease in my passenger side door. My service representative was able to contact a dent removal specialist and the dent was removed during my visit. More
by Zelda
Employees Worked With
Ronnie Crowe
August 04, 2016
Custom service is number one Best customer service ever. I will not shop anywhere else! Or get my service done anywhere else. Each time I come here for my service they always answ Best customer service ever. I will not shop anywhere else! Or get my service done anywhere else. Each time I come here for my service they always answer yes and never no for anything. More
by Bsm84
Employees Worked With
Eric Paulson
August 01, 2016
Ask for Eric Took my car in for the 10,000 mile service. I was pleased with the promptness and professionalism of all of the staff. Eric made sure that I understoo Took my car in for the 10,000 mile service. I was pleased with the promptness and professionalism of all of the staff. Eric made sure that I understood the entire process and adjusted my future service schedule due to the low mileage since purchase. More
by Sandy46
Employees Worked With
Eric
July 30, 2016
Very satisfied Went in for reutine service, issues with my tires was discovered. Was treated fairly on replacement costs. Service writer was outstanding on explainin Went in for reutine service, issues with my tires was discovered. Was treated fairly on replacement costs. Service writer was outstanding on explaining everything that was needed. More
by Woodpgn
Employees Worked With
RGD
July 29, 2016
Always great customer service from Davan When I called the Service Dept. they were able to get me in that same day within an hour. Davan let me know that not only did my brakes need replaced When I called the Service Dept. they were able to get me in that same day within an hour. Davan let me know that not only did my brakes need replaced but so did the roters. Since my car was still under warranty and had less than 40,000 miles on it, Davan went above and beyond and completed the paperwork to send to Lexus Corporate to have them approve Lexus paying for the roters. This is a great example of customer service from the customers viewpoint. More
by Lindsey1
Employees Worked With
Davan
July 29, 2016
Right from hello South County wanted our business. South County is the most cutting edge dealership I have ever done business with. Each department at the dealership went out of their way to earn our b South County is the most cutting edge dealership I have ever done business with. Each department at the dealership went out of their way to earn our business. If you want to feel valued as a customer go to South County Lexus. Never before have I had an experience like this. This Auto Group is the "gold" standard. More
by Two spot Bill
Employees Worked With
Charlie & Makena, Charlie Leeson
July 25, 2016
Excellent service. Our service representative, Evan, was very helpful and courteous. Checking in and out was a breeze. Honesty and integrity is very important to us. Tha Our service representative, Evan, was very helpful and courteous. Checking in and out was a breeze. Honesty and integrity is very important to us. Thank you. More
by Robert 47
Employees Worked With
Evan
July 25, 2016
Painless process I contacted the dealership on line, they called in 30 min, they gave me numbers 15 min later and it took 68 mins from the time the test drive ended to I contacted the dealership on line, they called in 30 min, they gave me numbers 15 min later and it took 68 mins from the time the test drive ended to the time I the purchase process was completed More
by Just 1 word
Employees Worked With
J R
July 25, 2016
Accomodating, responsive and considerate Willing to get you in for service when requested and provide a loaner when needed. Explain needed work and what may be needed in future Willing to get you in for service when requested and provide a loaner when needed. Explain needed work and what may be needed in future More
by joeinOC
Employees Worked With
Ronald Crowe
July 24, 2016
excellent service Everyone was extremely efficient, courteous, and very comforting. RG was really helpful, and I felt he went out of his way to be clear, and timely in Everyone was extremely efficient, courteous, and very comforting. RG was really helpful, and I felt he went out of his way to be clear, and timely in his responses to our needs. Highly recommend. More
by Jerry
Employees Worked With
R G Dimopoulos and Kenny in service dept
