
South County Lexus
Mission Viejo, CA
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great service ! I bring my car in every 5,000 miles. Because of this it is in great shape. I am always confident that my car won't let me down. For me, having a l I bring my car in every 5,000 miles. Because of this it is in great shape. I am always confident that my car won't let me down. For me, having a loaner car is a great time saver. More
Customer Service Daven continues to execute stellar customer service....thats why I return to South County Lexus.,xlnt service. Lose him you lose a customer... G Daven continues to execute stellar customer service....thats why I return to South County Lexus.,xlnt service. Lose him you lose a customer... Greg Alcover More
No games, just a pleasant experience. Out of three dealerships I contacted via Cars.com and Truecar.com, South County Lexus was the one that came through for me. They provided me an upfro Out of three dealerships I contacted via Cars.com and Truecar.com, South County Lexus was the one that came through for me. They provided me an upfront price as well as a good deal for my trade-in. Two other nearby Lexus dealerships I contacted for price shopping strangely seemed to want to stall me and not provide a price at all; one of them even sent me the window sticker quote - pretty useless information I would say, as sticker prices are readily available online. It has been such a pleasure dealing with Greg and team that I plan to buy my next Lexus here. More
service Luis was very knowledgeable, helpful and the car was returned as promised. Lexus has always stood by their product. I will return to South County Lexu Luis was very knowledgeable, helpful and the car was returned as promised. Lexus has always stood by their product. I will return to South County Lexus. More
Service Lexus IS250 Excellent Service! Service work performed in timely manner, provided loaner which is very convenient, service advisor reviewed the work performed in d Excellent Service! Service work performed in timely manner, provided loaner which is very convenient, service advisor reviewed the work performed in detail, the car was cleaned. More
Service appt On time Full repair Great service tech!! My tech was ready, knew my issues, handled a loaner vehicle and got me outta there in ten minutes. When On time Full repair Great service tech!! My tech was ready, knew my issues, handled a loaner vehicle and got me outta there in ten minutes. When I picked up the car, the car was ready, fully repaired and not only was it waiting for me it was also freshly washed. Great experience!! More
Beyond my expectations at this dealership All were accommodating and no pushy sales people. They were all professional and worked out everything down to the warrantee. I had Bradley who helped All were accommodating and no pushy sales people. They were all professional and worked out everything down to the warrantee. I had Bradley who helped me and I felt no pressure during the process. No joke, if all dealers were like them, the car buying world would a better place. More
The reps are all SO nice and I feel they are fair I left BMW because I hated their Service, always felt ripped-off. I definitely do NOT feel that way about my Lexus dealer. The agents are always super I left BMW because I hated their Service, always felt ripped-off. I definitely do NOT feel that way about my Lexus dealer. The agents are always super nice, and getting a beautiful loaner car makes it very easy to arrange service. I feel the services are priced fairly. It's not cheap by any means, but it IS reasonable. And they don't magically find expensive things wrong every time. Sure occasionally there is a very expensive repair but that's the nature of the beast. I thought $300 to reattach my car handle was quite high, but the agent explained that the way it's designed they have to remove the door panel, etc. My question is "why would Lexus design it that way in the first place?" Should not have cost a dime to reattach a door handle that fell off. But my point is, that's not the dealer's fault. The place is always clean and has nice beverages and snacks. More
Awesome new car experience Purchased my dream car with the help of Greg. He was able to find a car with the specific criteria I was looking for with ease. Purchased my dream car with the help of Greg. He was able to find a car with the specific criteria I was looking for with ease. More
Routine service appointment We have found South County Lexus staff to always be friendly, responsive and helpful. In fact, when we purchased our second Lexus, we decided on Lexu We have found South County Lexus staff to always be friendly, responsive and helpful. In fact, when we purchased our second Lexus, we decided on Lexus again partly because of our positive experiences with their excellent service department with our first Lexus. We highly recommend South County Lexus.. More