South County Lexus

Geeat experience Everyone was friendly and offered to help from the first step I stepped in. Greg, my salesperson, was great at following up but not pushy. The process Everyone was friendly and offered to help from the first step I stepped in. Greg, my salesperson, was great at following up but not pushy. The process was smooth and haggle-free. The dealerships was clean and good Espresso machine was a plus. More

Continues to be the Best I went in for my 60,000 miles service--a big one. Courteous, efficient, friendly, great waiting area and wonderful loaner car--can't ask for anything I went in for my 60,000 miles service--a big one. Courteous, efficient, friendly, great waiting area and wonderful loaner car--can't ask for anything more. More

Pleasant experience in purchasing the Lexus ES350 On 5/10/16 I called Lexus Sales to get basic information of a new car. Maria answered. She was more than anxious to answer all of my questions. Maria On 5/10/16 I called Lexus Sales to get basic information of a new car. Maria answered. She was more than anxious to answer all of my questions. Maria was honest, friendly and pleasant over the phone. I asked for a particular colors of the ES 350. She said that she did not have one available now however if I could wait she will have the car I want within 8 to 10 days. I agreed to wait even though I had an Avalon LTD awaiting my approval. Maria through out that period kept in touch with updates and convinced me that the Lexus is the CAR for me. As promised Maria called me up around 8:30AM on 5/20/16 and stated that the Lexus ES350 with the colors I want is available on the lot and asked if I could come in to see it that day. My wife and I made an appointment with Maria and saw the Lexus ES 350. That day was our first encounter with Maria, face to face, and she was the most professional, gracious, pleasant and friendly sales person we ever met. Right away she invited us for a test drive and afterwards we sat down for the DEAL. It did not take us long to reach an agreement. Afterwards she introduced us to Ryan, Vehicle Delivery Specialist and later to Anita, Business Manager. Both Ryan and Anita demonstrated professionalism and made us feel at home with their friendly and pleasant approach to their services that day. The bottom line my wife and I were very impressed and extremely happy to purchase the Lexus from Maria, listen to Ryan demonstrate the various functions of the car and finalize the deal with the pleasant and smiley Anita. Thank you all for such a wonderful experience at South County Lexus. More

Replace chrome wheel and install trim My service coordinator, Luis Nieves, efficiently orchestrated the prompt exchange of a chrome rim that I had scratched and also replaced a door trim s My service coordinator, Luis Nieves, efficiently orchestrated the prompt exchange of a chrome rim that I had scratched and also replaced a door trim strip that had become damaged. The timely service took about two hours to complete. I will continue to have all my Lexus servicing performed at South County Lexus. Their staff is very professional, prompt and thorough. I would highly recommend using their service. More

Excellent Service Kevin was extremely helpful during my recent service visit. In addition to being on top of all my requests, he has an excellent attitude and demeanor. Kevin was extremely helpful during my recent service visit. In addition to being on top of all my requests, he has an excellent attitude and demeanor. I actually enjoy going to get my car serviced, which is a much different experience than any other dealership I've ever dealt with. More

High score on this car buying experience I went to South county Lexus through Costco car buying program and there was no need to haggle. Great customer service and well organized lobby inclu I went to South county Lexus through Costco car buying program and there was no need to haggle. Great customer service and well organized lobby including beverage section . Maria Moayed helped me with professional manner. Two thumbs up for her and my car. More

Drew Jacobson I always drop my cars off with Drew. I wrote on the Lexus survey how much he means to me. We always get great service from Drew. He is the reason I I always drop my cars off with Drew. I wrote on the Lexus survey how much he means to me. We always get great service from Drew. He is the reason I keep coming back. More

Great Service Daven listens - explains what my service options are - he is thorough and gets the work done promptly at the price he has quoted me - TERRIFIC! Daven listens - explains what my service options are - he is thorough and gets the work done promptly at the price he has quoted me - TERRIFIC! More

Routine Maintenance Having relocated from Ventura County, I was not sure I would receive the same care and service that I had received at Thousand Oaks Lexus for nearly 2 Having relocated from Ventura County, I was not sure I would receive the same care and service that I had received at Thousand Oaks Lexus for nearly 20 years. However, I was incredibly amazed by the service provided by Eric Paulsen. He was welcoming, kept me up-to-date during the process and let me know when my car was ready. I was also amazed by the facilities, i.e. the lounge, café bar and Wi-Fi availability. As a new resident of Laguna Woods, Orange County Lexus is now my go to dealer for service. Cris More

Excellent service on routine car maintenance i receive excellent service and quick delivery for routine car maintenance. I will continue to bring my car to this dealer for all maintenance for my i receive excellent service and quick delivery for routine car maintenance. I will continue to bring my car to this dealer for all maintenance for my LEXUS RX 400h. More