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South County Lexus

Mission Viejo, CA

4.3
1,779 Reviews

28242 Marguerite Parkway

Mission Viejo, CA

92692

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Showing 1,779 reviews

September 27, 2018

Fast and Efficient I hate the entire car buying process. Always have. i particularly don't like spending time in an F and I office. JR work to accomplish my needs, fi More

by Lucy
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rawitch
Sep 28, 2018 -

South County Lexus responded

Hi Lucy, Thanks so much for sharing your experience, and more importantly, thank you for coming to us for the purchase of your vehicle! We will be sure to share this with JR and his team. We appreciate your business and we look forward to a long relationship with you! Sincerely, South County Lexus

September 26, 2018

Great Experience! I submitted a KBB offer to the dealership. Michael called me within minutes and we made an appointment that evening. Michael was a pleasure to work wi More

by RFK2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Irkhin
Sep 26, 2018 -

South County Lexus responded

Hi RFK2018, Thank you so much for sharing your experience with Michael I. We will be sure to share this with him and our team. Have an amazing day! Sincerely, South County Lexus

September 22, 2018

Service Service Greatly appreciate the welcome I received when bringing my car in for its first service. From the concierge to the service advisor they could not be m More

by dscrls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Lam
Sep 24, 2018 -

South County Lexus responded

Thank you for your review, Dscrls! Providing excellent customer service is our #1 priority and we thank you for recognizing our efforts. We really appreciate your business and we'll see you next time! Sincerely, South County Lexus

September 22, 2018

Fantastic! I was searching Nationwide for a particular car within a particular price range. I was going through a repurchase with GM and had limited information More

by musclechicsd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twee Hayes, Bob Gray
Sep 24, 2018 -

South County Lexus responded

Thank you for your review, Musclechicsd! Twee and Bob are great assets to our team and we're so glad you could experience their passion and commitment to delivering excellence. We understand that every situation is different thats why we always do our best to put our guests in the car of their dreams. We hope to see you in the future! Have a wonderful week! Sincerely, South County Lexus

September 21, 2018

Thanks Evan My repair was handled in a very professional and quality way. Thanks to Evan, the service manager, I had a good experience with a difficult situation More

by rodeal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Frykman
Sep 24, 2018 -

South County Lexus responded

Thank you for the five stars, Rodeal1! Our goal is for every customer to leave our dealership happy and we are glad to hear this was the case. We hope you come back and visit us soon! Have a great day! Sincerely, South County Lexus

September 21, 2018

Working with Katrina Katrina was very helpful in helping me decide on what car to purchase. She was informers pleasant and didn’t give me my pressure. She made shopping fo More

by Xyz
Friendliness
Recommend Dealer
Yes
Employees Worked With
Houston Lustig, Katrina Brown
Sep 24, 2018 -

South County Lexus responded

Hi Xyz, Thank you for leaving us a 5-star review. We will be sure to share this with Katrina and our team. We hope to see you again! Have a wonderful day! Sincerely, South County Lexus

September 17, 2018

Our experience was great. Twee was very professional and was real easy to talk to as well as being very informative and knowledgeable about the car we were interested in. I wou More

by revray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twee Hayes
Sep 24, 2018 -

South County Lexus responded

Hi Revray! Thank you for sharing your experience with us! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! We will be sure to share this with Twee and her team. Thanks again for choosing us and we hope to see you again! Sincerely, South County Lexus

September 16, 2018

Awesome service Great customer service. Staff are friendly, and courteous. Highly reccommended. Gift shop was very nice, just wished they have more car accessorie More

by MaDoug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lau
Sep 17, 2018 -

South County Lexus responded

Thank you for the five stars, MaDoug! Our goal is for every customer to leave our dealership happy and we are glad to hear this was the case. We hope you come back and visit us soon! Sincerely, South County Lexus

September 12, 2018

Thanks Isaac!!! Isaac my service advisor is THE BEST!!! He is knowledgeable, polite, helpful & the main reason to use MV Lexus!!! Thanks Isaac.....see you in 5k mi More

by JoeJoeMoreno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac (service advisor)
Sep 12, 2018 -

South County Lexus responded

Hi JoeJoeMoreno, Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the service of your vehicle! We appreciate your business and we look forward to a long relationship with you! Sincerely, South County Lexus

September 12, 2018

2019 Lexus ES, J.R. made the experience pleasant, refreshing The integrity of those we worked with in this car buying experience was outstanding. J.R. was very patient with the needs we had for our next car purc More

by Carl D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Also not listed above Bob Gray, Jeffrey Rawitch
Sep 12, 2018 -

South County Lexus responded

Hi Carl, JR’s a great asset to us here and always making sure customers drive home happy. We're pleased to see he took great care of you and got you into the vehicle you deserve. We hope it's treating you well thus far and please let us or JR know should you ever need anything. Thank you again for making the drive up to see us! Sincerely, South County Lexus

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