South County Lexus

I was very happy with my purchase from your dealership I wanted a simple sale and got it, I loved the no haggle price, the car was exactly as advertised and completing the sale was a breeze. Brian and his I wanted a simple sale and got it, I loved the no haggle price, the car was exactly as advertised and completing the sale was a breeze. Brian and his staff in the finance dept was great to deal with and got me through it fast. I had a few personnel requirements to but the dealership made them all happen. Nick did a great job on letting the product sell itself. He is a great salesperson and I would gladly consider buying my next car form you. I just don't think I will ware this one out. More

answering survey Daven Anthony isalways is friendly, polite and keeps me in touch of the service being done and needed on my Lexus. I am always given a nice and clea Daven Anthony isalways is friendly, polite and keeps me in touch of the service being done and needed on my Lexus. I am always given a nice and clean loaner car. More

👍👍👍 Great service! Friendly staff. Nice facility. I recommend it and it’s location is super. That sums it all up for now. Thank you very much! Great service! Friendly staff. Nice facility. I recommend it and it’s location is super. That sums it all up for now. Thank you very much! More

Nice people who work hard I had an Evap system fault on my Lexus that hadn't been fixed by two places in the Bay Area. As I was in OC for a few days I put it in for repair at S I had an Evap system fault on my Lexus that hadn't been fixed by two places in the Bay Area. As I was in OC for a few days I put it in for repair at SCL, it was obviously tricky but Ronnie (service advisor) and John (technician) got it done, not without a lot of effort, but they did what they said they would do. I was really happy to finally have it fixed again. More

Customer Service, reborn The dealership has an old school philosophy of customer service that I thought was long gone. I knew exactly the model, color, and accessories that I The dealership has an old school philosophy of customer service that I thought was long gone. I knew exactly the model, color, and accessories that I wanted. It was not in their inventory, but they worked a dealer trade for the car I wanted. I would highly recommend South County Lexus, and only this dealership, to anyone considering a Lexus purchase More

Customer Centricity Defined Matt is not your typical slick sales guy: he's professional in his approach to product knowledge, value propositions, competitve positioning and the c Matt is not your typical slick sales guy: he's professional in his approach to product knowledge, value propositions, competitve positioning and the customer. Most sales guys could learn from him. Importantly, the South County Lexus experience is more than just the sales interaction. Daniel Garza, the service operations manager, could immediately see I had a concern. He listened and responded with a fix. That's not a response you'll get at all dealerships. Isaac Lam, the client care representative and Amadeusz Stasiak, the delivery specialist were equally as responsive. Smart, young guys that help differentiate this dealership by paying attention to the customer. It's this team approach that provided a customer centric experience that's unique to South County Lexus and it's why we chose to buy from them. More

Matt was great to work with. Matt met us at the dealership and gave us a great experience. I was comfortable with his approach from the very beginning. I am a researcher and the Matt met us at the dealership and gave us a great experience. I was comfortable with his approach from the very beginning. I am a researcher and the deal they gave me was beyond great. The whole process from beginning to end was handled very professionally. Thank you!!!! We started off looking for a used car but by the end the deal was so good for a new car that we couldn't refuse. My wife is beside herself with excitement. Only the second new car she has ever owned. More

Always a first class service Every time I pull up to bring my car for servicing, I am immediately attended to while I wait for my service point person. I can relax in the lounge Every time I pull up to bring my car for servicing, I am immediately attended to while I wait for my service point person. I can relax in the lounge and they will come find me when they are ready to take me in (if they aren't already when I pull up). Nice getting a break down of what needs to be done and also prioritized on need versus wants. They always have my best interested in mind, especially cost! Never a disappointing visit. More

Good guys My dog is very old and she could not climb into the loaner car. I asked one of the guys for help and they lifted her into the car. I am very grate My dog is very old and she could not climb into the loaner car. I asked one of the guys for help and they lifted her into the car. I am very grateful for their kindness. More

Excellent customer service Daven always takes care of me & my car. He is the best, has great communication, my car is always ready in a timely manner. Very accommodating, and wo Daven always takes care of me & my car. He is the best, has great communication, my car is always ready in a timely manner. Very accommodating, and works around my busy schedule. More