South County Lexus

Customer Centricity Defined Matt is not your typical slick sales guy: he's professional in his approach to product knowledge, value propositions, competitve positioning and the c Matt is not your typical slick sales guy: he's professional in his approach to product knowledge, value propositions, competitve positioning and the customer. Most sales guys could learn from him. Importantly, the South County Lexus experience is more than just the sales interaction. Daniel Garza, the service operations manager, could immediately see I had a concern. He listened and responded with a fix. That's not a response you'll get at all dealerships. Isaac Lam, the client care representative and Amadeusz Stasiak, the delivery specialist were equally as responsive. Smart, young guys that help differentiate this dealership by paying attention to the customer. It's this team approach that provided a customer centric experience that's unique to South County Lexus and it's why we chose to buy from them. More

Customer Service, reborn The dealership has an old school philosophy of customer service that I thought was long gone. I knew exactly the model, color, and accessories that I The dealership has an old school philosophy of customer service that I thought was long gone. I knew exactly the model, color, and accessories that I wanted. It was not in their inventory, but they worked a dealer trade for the car I wanted. I would highly recommend South County Lexus, and only this dealership, to anyone considering a Lexus purchase More

Matt was great to work with. Matt met us at the dealership and gave us a great experience. I was comfortable with his approach from the very beginning. I am a researcher and the Matt met us at the dealership and gave us a great experience. I was comfortable with his approach from the very beginning. I am a researcher and the deal they gave me was beyond great. The whole process from beginning to end was handled very professionally. Thank you!!!! We started off looking for a used car but by the end the deal was so good for a new car that we couldn't refuse. My wife is beside herself with excitement. Only the second new car she has ever owned. More

Always a first class service Every time I pull up to bring my car for servicing, I am immediately attended to while I wait for my service point person. I can relax in the lounge Every time I pull up to bring my car for servicing, I am immediately attended to while I wait for my service point person. I can relax in the lounge and they will come find me when they are ready to take me in (if they aren't already when I pull up). Nice getting a break down of what needs to be done and also prioritized on need versus wants. They always have my best interested in mind, especially cost! Never a disappointing visit. More

Good guys My dog is very old and she could not climb into the loaner car. I asked one of the guys for help and they lifted her into the car. I am very grate My dog is very old and she could not climb into the loaner car. I asked one of the guys for help and they lifted her into the car. I am very grateful for their kindness. More

Daven took care of us! Took Car in to t/s ac problem. Daven kept us informed and got resolved! Need car longer than originally planned but diagnosed and fixed without any ha Took Car in to t/s ac problem. Daven kept us informed and got resolved! Need car longer than originally planned but diagnosed and fixed without any hassle. More

Excellent customer service Daven always takes care of me & my car. He is the best, has great communication, my car is always ready in a timely manner. Very accommodating, and wo Daven always takes care of me & my car. He is the best, has great communication, my car is always ready in a timely manner. Very accommodating, and works around my busy schedule. More

Lexus Service It is always a pleasure to have my car serviced with Daven Anthony at South County Lexus in Mission Viejo. Keep up the great service and I'll buy ano It is always a pleasure to have my car serviced with Daven Anthony at South County Lexus in Mission Viejo. Keep up the great service and I'll buy another car from you. More

really impressed it's great to step up to the vip treatment--even for a guy like me they treated me the same as if I were one of their best customers. it's great to step up to the vip treatment--even for a guy like me they treated me the same as if I were one of their best customers. More

Matt Hasso is top-rated Repeat customer of Matt Hasso.......trustworthy, honest, knowledgeable, has your voice within the dealership as goes all-in to support you and build l Repeat customer of Matt Hasso.......trustworthy, honest, knowledgeable, has your voice within the dealership as goes all-in to support you and build long-term customer relationship. Matt "is" the dealership to our family. More