
South County Lexus
Mission Viejo, CA
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Very good Great job by Matt. He is very helpful. He helped us pick the car we liked and even gave us recoimmendations on other cars. But once we decided on the Great job by Matt. He is very helpful. He helped us pick the car we liked and even gave us recoimmendations on other cars. But once we decided on the car we liked best, he worked with us on the price we wanted. More
Service My Lexus RX needed service and due to an unforeseen problem they had to keep it overnight. I did have a loaner which helped a lot. All the people I ta My Lexus RX needed service and due to an unforeseen problem they had to keep it overnight. I did have a loaner which helped a lot. All the people I talked to from the people out front, and Drew my service contact where extremely helpful. I will continue to use south county Lexus for service. Great job. More
Great customer service and timely Greeted respectfully, service tech was kind and personable, lounge was clean, snacks were plentiful, car wash was a very nice touch...you obviously ca Greeted respectfully, service tech was kind and personable, lounge was clean, snacks were plentiful, car wash was a very nice touch...you obviously care about return business by your efforts More
RX 450H Chris Ramos, Barrett Harlin and the tech expert Patrick, were all fantastic, very professional and I would do business with them again. Chris went o Chris Ramos, Barrett Harlin and the tech expert Patrick, were all fantastic, very professional and I would do business with them again. Chris went out of his way, coming to our home to set up the garage door opener and again to set the clock. More
Great Work The dealership was excellent. It took over 2 years to get the recalled item for our lexus, but the dealership kept us in the loop. The installation The dealership was excellent. It took over 2 years to get the recalled item for our lexus, but the dealership kept us in the loop. The installation of the dash was great and our car was returned to us shiny and new. We have no complaints with the dealership, however the time it took to get the part we needed was extremely long. More
Beautiful Dealership & Amazing Customer Service My experience at Lexus couldn't have been any better. Not only did I end up purchasing my dream car, but the process was easy and fun. Franco was a bl My experience at Lexus couldn't have been any better. Not only did I end up purchasing my dream car, but the process was easy and fun. Franco was a blast to work with; he handled my family so well (we can be a lot of work)! Everyone we interacted with was nice and very helpful. I couldn't be any happier! More
Great Service Experience Daven was wonderful to work with and very helpful and attentive. He answered my many questions and ensured everything I needed was taken care of. Daven was wonderful to work with and very helpful and attentive. He answered my many questions and ensured everything I needed was taken care of. More
Exceptional Service Everything about ones experience with Lexus of South County is exceptional from the first day you make your decision to enjoy a Lexus. Your Sales Man Everything about ones experience with Lexus of South County is exceptional from the first day you make your decision to enjoy a Lexus. Your Sales Manager maintains an ongoing relationship with you to ensure you constant satisfaction on the Service Department ensures that same personal level of customer service continues. There is someone to greet you immediately and takes care of notifying your dedicated Service Manager who meets with you to discuss the services to be performed and whether there are any issues or questions. You are escorted to a comfortable lounge with refreshments and given an accurate estimate of your wait time if you chose to stay. When the car is ready the Service Manager meets with you again, goes over the service, addresses any questions and escorts you to your just washed car. It is all done with professionalism and sincerity. More
Good Exoerience In and out on time with a loaner. Error in billing was acknowledged and handled well. Will ask for this service advisor in the future. In and out on time with a loaner. Error in billing was acknowledged and handled well. Will ask for this service advisor in the future. More
Great Experience I have always been pleased with the service provided by South County Lexus, so much so that I drive from Ranch Mirage to have my car serviced at South I have always been pleased with the service provided by South County Lexus, so much so that I drive from Ranch Mirage to have my car serviced at South County Lexus. I appreciate the cleanliness of the dealership, as well as the courtesy and the professionalism of the staff. More