
South County Lexus
Mission Viejo, CA
Filter Reviews by Keyword
By Type
Showing 1,779 reviews
Stress free purchase A stress free purchase. Chris, our sales person was very knowledgeable about the 350 SUV. Very professional and not at all pushy. After a test drive w A stress free purchase. Chris, our sales person was very knowledgeable about the 350 SUV. Very professional and not at all pushy. After a test drive we made the same day purchase. Fair price. Very satisfied. More
Best service dealer in town I have been with this dealer for the past 17 years , me and my families including my brothers and sisters we all own Lexus , I just bought 2 more Mode I have been with this dealer for the past 17 years , me and my families including my brothers and sisters we all own Lexus , I just bought 2 more Model RX350 F-Sport and a CT200 at this dealer too just to replace my old RX330 which is over 300K miles ( Very impressive can't believe the car last that long) . Anyway every time I come in for a service my advisor give me all the suggestion and how to save money , I am very appreciate all that concern. More
Daven, service advisor, was awesome! Daven took care of my car and addressed any issues I had. Thank you, Daven. He is friendly and knowledgeable. Only issue I had...prior to taking in Daven took care of my car and addressed any issues I had. Thank you, Daven. He is friendly and knowledgeable. Only issue I had...prior to taking in the car, I specifically counted the quarters I had in the open tray, but upon receiving the car, the quarters we're gone. The technicians who worked on the car took the quarters. what a shame. More
Air Bag Recall Completed Everyone was friendly and courteous, from check in to check out. Gave me a loaner of my choice (wanted to test drive a 200T), washed my car, replaced Everyone was friendly and courteous, from check in to check out. Gave me a loaner of my choice (wanted to test drive a 200T), washed my car, replaced battery in key fob upon request at no charge. I even found a new Lexus cap to replace my faded and worn one. Very pleased with service dept. More
Satisfied Customer The scheduled work on my RX350 was done in a timely manner and as expected. The appointment I had scheduled was honored, and as promised, I was given The scheduled work on my RX350 was done in a timely manner and as expected. The appointment I had scheduled was honored, and as promised, I was given a loaner vehicle. More
Over 10 Years of Great Service Over the past 12 years we have purchased four new cars from South County Lexus. Two were new and two were used. We have gone out of our way to get t Over the past 12 years we have purchased four new cars from South County Lexus. Two were new and two were used. We have gone out of our way to get the vehicles serviced there. Once I couldn't find the key when I got in the car. I have a picture of three -- yes three -- employees, including the sales manager, with heads in and tushies out of the car looking for that dang key. It was found in the kleenex box in the console! Have you done business with the save place for over ten years and never had a complaint? Well we have. More
NICE WORK! I gave them a 5 Star Rating, because that is how they treat me as a customer. Everyone of the staff says "Hello sir". They are organized, and very pol I gave them a 5 Star Rating, because that is how they treat me as a customer. Everyone of the staff says "Hello sir". They are organized, and very polite. Yes, the prices for repairs can be higher than an independent shop. But they seem to balance that out with other free services, such as free new loaner cars, snacks, drinks, and top of the line professionalism. I never have "doubts" if the work will be done correct. The place is immaculate. I bought my car here used. I drive all the way from Temecula to get major repairs done here. Evan was my service manager. Very "Spot On". Very willing to accommodate. Great job! More
This team makes me smile! I have to say that I had the BEST experience at South County Lexus once again. These guys continue to raise the bar so much that I won't go to any oth I have to say that I had the BEST experience at South County Lexus once again. These guys continue to raise the bar so much that I won't go to any other dealership. I am a 3-time returning customer. The professionalism of Greg Holley, Austin, Ryan, Patrick AND Matt was top notch. I'm not kidding, these guys treated me with respect ( as a single female) most dealerships try to take advantage of the lack of car knowledge. They gave me several options and never pushed me once. Treated me like a friend. This team deserves a raise! I cannot say enough about this team. I am in love with my 2017 IS 200t More
Great experience buying a Lexus Certified RX350 Dennis did an excellent job of presenting the cars and finding the one that was the best fit. We bought nearly $4,000 above our original budget and f Dennis did an excellent job of presenting the cars and finding the one that was the best fit. We bought nearly $4,000 above our original budget and fee we received the value for the additional spend. I think Alice still needs to adjust to the luxury model environment vs the Toyota sales environment, however, she did help us with additional time to put the larger down payment together. I'm sure my 780 fico score was part of that decision. Barrett did an excellent on the sales paperwork process and the up-sell of two additional products. Was not happy that the luggage rack crossbars were missing, felt they could have been thrown in on the deal. Looking forward to doing business with the dealership in the future. Sincerely, Cabell Cobbs More
Prompt and Attentive My visit was for a routine maintenance visit. Service Consultant Scott Monge was attentive, helpful and had a great attitude. All around good experi My visit was for a routine maintenance visit. Service Consultant Scott Monge was attentive, helpful and had a great attitude. All around good experience for me. More