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South County Lexus
Mission Viejo, CA
1,779 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,779 reviews
April 26, 2017
Great Service Department Easy to have my Lexus IS-250 serviced! Never a problem getting a loaner and their customer service is excellent! This is my 4th Lexus and all my Lex Easy to have my Lexus IS-250 serviced! Never a problem getting a loaner and their customer service is excellent! This is my 4th Lexus and all my Lexus' have been serviced here! More
by Pilatesgirl
Employees Worked With
Eric Paulsen
April 22, 2017
hood damaged Should not have made a 5 pm appointment. Seemed that they didn't want me there. When I picked up my it was parked oddly so that I had to approach fr Should not have made a 5 pm appointment. Seemed that they didn't want me there. When I picked up my it was parked oddly so that I had to approach from the rear. Didn't look at it until the next morning and there was a chip out of the paint on the hood" More
by Peter San Clemente
Employees Worked With
Scott
April 22, 2017
They suggested or performed unnecessary service This is the second Lexus I have had serviced by this dealership since 2001. I have had two Lexus vehicles and always had the serviced here until last This is the second Lexus I have had serviced by this dealership since 2001. I have had two Lexus vehicles and always had the serviced here until last fall. The last two times I had my Lexus ES330 in for service, it has not been good. The first time was in August 2016. They did an engine clean procedure for $54.95 and AC power foam treatment for $139.94 without telling me about them in advance and they were not necessary. We had reviewed everything they were going to do and the cost, except for those items. The consultant was Eric P.. When I called him on it after it was already done, there was little that could be done but he did give me a $200 credit to be used on the next service. The next service was Dec. 2016. Vince C. was the service consultant. I rarely have gotten the same service consultant twice. He told me my battery needed to be replaced and that there was a coolant leak, although the fluid level was fine, that would cost $2,400 to fix. I didn't let them do either of these. The battery was only two years old. The shop that put it in then tested it after this and determined it was fine. I also had another shop look for a coolant leak and they couldn't find one. It has been almost five months and there is still no coolant leak and the battery is still fine. I will not have my car serviced at this dealership again because I feel like I was taken advantage of, not once, but twice. More
by SallyC
Employees Worked With
Eric Paulson, Vince Cornelio
April 22, 2017
Great Customer Service Just took my Lexus in for a regular service check. I was given a loaner car while the car was being serviced. As always, I received excellent friend Just took my Lexus in for a regular service check. I was given a loaner car while the car was being serviced. As always, I received excellent friendly service. More
by Wil
Employees Worked With
RGDimopoulus
April 22, 2017
Friendly + Easy = GREAT Car buying experience This dealership prides in building relationships with their customers. Dennis Spaulding was sincerely helpful with my car purchase. I'd come back here This dealership prides in building relationships with their customers. Dennis Spaulding was sincerely helpful with my car purchase. I'd come back here in a heartbeat! More
by elilynb68
Employees Worked With
Dennis Spaulding
April 18, 2017
Fast, efficient, streamlined Imagine buying a car via internet with a very responsive sales manager whose vibe exudes transparency, and trustworthiness. What I wanted was to b Imagine buying a car via internet with a very responsive sales manager whose vibe exudes transparency, and trustworthiness. What I wanted was to be in and out of the dealer to buy the car that I chose , sign papers, and go home. This all took 90 minutes. I highly recommend this dealership and especially Jason Thomas. Top notch service! More
by NewNXowner
Employees Worked With
Jason Thomas
April 17, 2017
Excellent salesmanship. Dr. Nick was extremely helpful in showing and explaining the available vehicles and options. We had not intended necessarily to make a purchase that Dr. Nick was extremely helpful in showing and explaining the available vehicles and options. We had not intended necessarily to make a purchase that day, but ended up buying an RX 350 with Nick's advice. More
by jackalleng
Employees Worked With
Dr. Nick and Jeremy Osborne
April 16, 2017
repair/service for a recurring problem I have been seeing the same service rep since last December. He has been extremely helpful each time I have gone in since and I feel confident that t I have been seeing the same service rep since last December. He has been extremely helpful each time I have gone in since and I feel confident that the "problem" has now been corrected. He has always returned my calls and scheduled me for service/repair in a timely manner. I highly recommend Kevin. More
by Lesly Edgar
Employees Worked With
Kevin Smuckler
April 15, 2017
Easy to go Dave continues to make my visits for service or information easy and low stress. The car is completed on time and he goes out of his way to keep me i Dave continues to make my visits for service or information easy and low stress. The car is completed on time and he goes out of his way to keep me informed of progress. I highly recommend Daven and the South County team. More
by Bajaman
Employees Worked With
Daven Anthony
April 15, 2017
Prompt, friendly, and professional service A very good experience from welcome to check-out. My Service Consultant was knowledgeable and helpful in assessing my service needs. Everything was A very good experience from welcome to check-out. My Service Consultant was knowledgeable and helpful in assessing my service needs. Everything was completed in the projected timeframe (2 hrs) for the expected price. More
by prwsride
Employees Worked With
Daven Anthony
