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South County Lexus

Mission Viejo, CA

4.3
1,779 Reviews

28242 Marguerite Parkway

Mission Viejo, CA

92692

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Showing 1,779 reviews

February 11, 2017

Service Very satisfied, with my service and how I was treated! My program is free service for 2 years or 20K miles. Love the car washes and interior vacuum. More

by Bob Shafer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Feb 13, 2017 -

South County Lexus responded

Thanks for being a customer! We’re glad that you are enjoying the service covered under your warranty and that things are running smoothly with your Lexus. Thanks again!

February 08, 2017

Major Service I was able to get the car in when I needed to, obtain a loaner car and wasn't able to get back in time that day to pick up the car. But the dealershi More

by Mark Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daven
Feb 13, 2017 -

South County Lexus responded

Hey, Mark! We're glad your experience with our service team was satisfactory. We know how frustrating it is to wait around for your vehicle while it's being serviced, so we're glad that the loaner worked out. We hope your vehicle runs like a charm from here on out!

February 07, 2017

Very professioal and personable to customers. Service is right on time. The Service Rep takes care of you immediately with paperwork etc. They tell you how long the service will take. They infor More

by grammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Feb 13, 2017 -

South County Lexus responded

Thanks for the stellar review! Our service team works hard to make sure that our guests are informed and comfortable every step of the way. Thanks for recognizing our efforts!

February 07, 2017

Greg made buying a new car painless. Buying a new car can be a time consuming and horrifying process. My first new car purchase at South County Lexus five years ago was so smooth, I reco More

by happy lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Holley
Feb 13, 2017 -

South County Lexus responded

Hello! Thanks for sharing your experience! We know that buying a car can be a daunting task for many people. That's why we try to make it different! We're glad you got to experience the South County Lexus dedication to easy, friendly, and low-pressure customer service. Congratulations on your new Lexus!

February 07, 2017

60000 mile service Eric Paulsen is awesome! He went over what was needed or not needed in this service and explained why. Made sure I was comfortable in what was needed. More

by John14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Feb 13, 2017 -

South County Lexus responded

Hey, John! Eric is thrilled to read this review! We're glad that he and our team could assist you in getting your vehicle repaired and that the loaner was satisfactory in the meantime. Thanks for choosing South County Lexus Service Department!

February 07, 2017

Proffessional and friendly service I have been explained service options and prices very well. My car's performance visibly improved after the service. I have been helped with a problem More

by Irena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Ronnie Crowe
Feb 13, 2017 -

South County Lexus responded

Thanks for the review, Irena! We make it a point to be extremely thorough when our customers come to us for vehicle service. We're glad that we could diagnose and fix the issues that you had. Thanks for coming in and we'll see you next time!

February 03, 2017

What a lovely professional experience! My husband and I wanted to buy a new car. We loved our Acura RL, but it was getting older and we wanted to buy a hybrid to get improved mileage. More

by Susan H
Recommend Dealer
Yes
Employees Worked With
Michael Doss, Amadeus
Feb 13, 2017 -

South County Lexus responded

Congratulations on your new ES 300H, Susan! It sounds like a professional and easy experience! We're glad that you got a fair deal, as we always strive for fairness and transparency in our sales transactions. Remember us down the road when it's time for service, and thanks again for your business!

February 01, 2017

Great and Exciting Experience The Sales Person was very knowledgeable, prompt, and informative. He explained all the features of the vehicle as well as the financials of the deal. More

by carroll1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley
Feb 13, 2017 -

South County Lexus responded

We're glad you had such a great experience! Thanks for sharing your story!

January 29, 2017

Great service Had a good experience getting my car serviced. It was done in a timely manner, returned clean and well satisfied. I have an excellent service manager, More

by lindahoyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Jacobson
January 29, 2017

A great experience I am extremely happy with the service I received at the Lexus dealership. Everyone was friendly and respectful specially my salesperson who went out More

by Mercy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Doss
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