
South County Lexus
Mission Viejo, CA
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Service Very satisfied, with my service and how I was treated! My program is free service for 2 years or 20K miles. Love the car washes and interior vacuum. Very satisfied, with my service and how I was treated! My program is free service for 2 years or 20K miles. Love the car washes and interior vacuum. More
Major Service I was able to get the car in when I needed to, obtain a loaner car and wasn't able to get back in time that day to pick up the car. But the dealershi I was able to get the car in when I needed to, obtain a loaner car and wasn't able to get back in time that day to pick up the car. But the dealership was kind by allowing me to keep the loaner car for the extra day. The service was done and the staff, especially Daven, was very professional and timely. More
Very professioal and personable to customers. Service is right on time. The Service Rep takes care of you immediately with paperwork etc. They tell you how long the service will take. They infor Service is right on time. The Service Rep takes care of you immediately with paperwork etc. They tell you how long the service will take. They inform you of any problems they may have found, and ask for your permission to deal with it. They are very coordinated from beginning to finish and so friendly with all customers. They are very professional and make your "wait" very comfortable. More
Greg made buying a new car painless. Buying a new car can be a time consuming and horrifying process. My first new car purchase at South County Lexus five years ago was so smooth, I reco Buying a new car can be a time consuming and horrifying process. My first new car purchase at South County Lexus five years ago was so smooth, I recommended the dealership to many acquaintances. My next purchase last weekend was just as smooth with none of the hassles and deceptions so often associated with a new car purchase at so many dealers. Thanks to Greg Holley for a great deal made easy! More
60000 mile service Eric Paulsen is awesome! He went over what was needed or not needed in this service and explained why. Made sure I was comfortable in what was needed. Eric Paulsen is awesome! He went over what was needed or not needed in this service and explained why. Made sure I was comfortable in what was needed. Also made sure I received a loan car that I requested. My vehicle was cleaned and ready timely. More
Proffessional and friendly service I have been explained service options and prices very well. My car's performance visibly improved after the service. I have been helped with a problem I have been explained service options and prices very well. My car's performance visibly improved after the service. I have been helped with a problem that was not a part of the routine service. Overall it was a very good experience and well spent money. More
What a lovely professional experience! My husband and I wanted to buy a new car. We loved our Acura RL, but it was getting older and we wanted to buy a hybrid to get improved mileage. My husband and I wanted to buy a new car. We loved our Acura RL, but it was getting older and we wanted to buy a hybrid to get improved mileage. We had already looked at several different cars, but nothing really wowed us. We decided to check out Lexus although we had never owned one before. Several of our friends drive them and speak highly of their cars. We walked into South County Lexus and were greeted immediately. We were asked if we needed any help and we explained we were just looking and exploring options. Michael Doss asked what type of car we were seeking. We said we were interested in a hybrid sedan. He showed us the ES 300H, professionally explained its features and then we drove it. We told Michael it was a nice car and we would think about it. In case we were interested, what was the price. We explained to Michael that wanted the final bottom line "out the door" price and would not negotiate back and forth with some guy behind the curtain. Michael came back with a printed reasonable price for the car. We said thank you and left. We went home, did some internet research, realized the price we were quoted was a fair price and decided to buy the car. We came back the next day and bought the car. All the technology and features were carefully explained to us. We encouraged to come back if we had more questions about the car. We've received follow up calls and emails from Michael, our sales person, and South County Lexus management. We love our car and are very happy with the dealership experience. We would highly recommend this dealership. They set a very high standard of service. More
Great and Exciting Experience The Sales Person was very knowledgeable, prompt, and informative. He explained all the features of the vehicle as well as the financials of the deal. The Sales Person was very knowledgeable, prompt, and informative. He explained all the features of the vehicle as well as the financials of the deal. Thanks. More
Great service Had a good experience getting my car serviced. It was done in a timely manner, returned clean and well satisfied. I have an excellent service manager, Had a good experience getting my car serviced. It was done in a timely manner, returned clean and well satisfied. I have an excellent service manager, Drew Jacobson, who takes the time to explain everything that was done. Very pleasant to work with. More
A great experience I am extremely happy with the service I received at the Lexus dealership. Everyone was friendly and respectful specially my salesperson who went out I am extremely happy with the service I received at the Lexus dealership. Everyone was friendly and respectful specially my salesperson who went out of his way to give me a good deal on my new car. More