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South County Lexus
Mission Viejo, CA
1,780 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 723 service reviews
April 02, 2025
Do not take your car here for service for multiple reasons. 1) They don't know what they are doing. I told them of a few issues and they came up with the dumbest excuse as to why it might be happenin reasons. 1) They don't know what they are doing. I told them of a few issues and they came up with the dumbest excuse as to why it might be happening that I will just start asking my 8 year old to diagnose the issue going forward. I confirmed what they said with an independent mechanic and they agreed that the Lexus mechanics overlooked some basic things. 2) Although common knowledge, Lexus charges a ridiculous amount for their services which would be fine if they were competent, but hey are not. 3) If you get a loaner car now, BE AWARE, they will charge you 3 times the amount of gas you use at a double the cost per gallon. I put 30 miles on the loaner and they charged me for three gallons at 8 bucks per gallon. So their cars only get 10 miles per gallon???? Total scam. More
by brianzx7
Employees Worked With
Buddy
February 04, 2025
I had a very disappointing experience with the service department due to their new policy where you can only use credit card payments for maintenance if the amount exceeds $500. This rule is inconvenient department due to their new policy where you can only use credit card payments for maintenance if the amount exceeds $500. This rule is inconvenient for most people who do not carry a lot of cash. Additionally, they attempted to upsell a a tire alignment on a fairly new car, which felt pushy and unprofessional. I will not get my car serviced at a SoCal Lexus dealer ever again. Please look elsewhere. More
by John
Employees Worked With
Service Department
October 24, 2024
I literally just had an outstanding experience with South County Lexus in performing a 30,000 mile service on my 2023 LS500 F-sport! The service writer Maria, was great! Excellent communication on all update County Lexus in performing a 30,000 mile service on my 2023 LS500 F-sport! The service writer Maria, was great! Excellent communication on all updates and was an absolute five star process. Thank you, Maria and South County Lexus! More
by paultrangroup1
Employees Worked With
Maria
July 22, 2022
July 2022 Performed 60K mile service on 2015 GS 350. Had estimates from several Lexus dealerships. Spoke with Service advisor Ronnie Crowe regarding their 60K mi service and other dealership estimate. Had estimates from several Lexus dealerships. Spoke with Service advisor Ronnie Crowe regarding their 60K mi service and other dealership estimate. I selected South County after Ronnie's advisement and the good feeling of friendliness and trust. Have good day....... More
by moon22541
Employees Worked With
Service Advisor: Ronnie Crowe
June 17, 2022
I will not buy another Lexus so as to not go to that service center . Just a bad experience over the years. Up charging me constantly. Rude, arrogant service department. Revolving door of people and dis service center . Just a bad experience over the years. Up charging me constantly. Rude, arrogant service department. Revolving door of people and dishonest. Write letter of complaint to GM Pat Lustig that never answered . Pompous and arrogant More
by charly
Employees Worked With
Angelo , Ronnie , Hasan , all in service , Pat Lustig
August 17, 2019
EXEMPLARY CUSTOMER SERVICE!!! It is truly refreshing to do business with a dealership that offers outstanding customer service. My Lexus associate is Katrina Brown and she made a It is truly refreshing to do business with a dealership that offers outstanding customer service. My Lexus associate is Katrina Brown and she made a huge effort from day one to find the perfect Lexus for me. Here we are several months later and she went above and beyond to provide me with exceptional, personalized service. South County Lexus has a keeper in Katrina! More
by TerriBiniasz
Employees Worked With
Katrina Brown
June 06, 2019
Nice work! Took my SC430 in for a detail inside and out. You could literally eat off the engine! I wasn't happy with the chrome work that was done and I told R Took my SC430 in for a detail inside and out. You could literally eat off the engine! I wasn't happy with the chrome work that was done and I told Ronnie about it. He took care of it right away and I am very happy with it. More
by annie's lex
Employees Worked With
Ronnie Crowe
May 25, 2019
The best Lexus services in Orange county The best Lexus services department in Orange county, specially Isaac Lam the client care representative very friendly, helpful and also I would like t The best Lexus services department in Orange county, specially Isaac Lam the client care representative very friendly, helpful and also I would like to thank B. Harlin and A. Jacobson to make it happen. For me is worthy to drive over 30 miles to get the service from south county Lexus. More
by Anthony
Employees Worked With
Drew Jacobson and Isaac Lam, Barrett Harlin
May 19, 2019
Excellent Service! I came in to replace a windshield wiper blade and was treated like royalty. The service rep and General Sales Manager provided excellent customer ser I came in to replace a windshield wiper blade and was treated like royalty. The service rep and General Sales Manager provided excellent customer service and attention to detail. They not only replaced the torn wiper blade but ensured that the entire wiper arm and mechanism were functioning properly. More
by Lexusmac
Employees Worked With
Gina Neumeyer
May 17, 2019
Everything as expected First routine service but was treated like an long time customer. Nathan was gracious and pleasure to work with. He told me the service would take a First routine service but was treated like an long time customer. Nathan was gracious and pleasure to work with. He told me the service would take a little over an hour and almost on the hour he let me know the service was complete. I will definitely ask for him again. More
by RD
Employees Worked With
Nathan Sim
