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South County Lexus
Mission Viejo, CA
1,785 Reviews
Welcome to South County Lexus, where luxury, integrity, and an exceptional customer experience define everything we do. Conveniently located in Mission Viejo, we proudly serve drivers throughout Orange County, including Irvine, Laguna Niguel, Laguna Beach, Dana Point, San Clemente, Lake Forest, and surrounding communities with an outstanding selection of new Lexus models, L/Certified by Lexus vehicles, and carefully inspected pre-owned vehicles. Every member of our team is dedicated to providing a personalized, pressure-free experience that reflects the renowned Lexus commitment to hospitality and excellence.
Our dedication to customer satisfaction has earned us some of the industry's highest honors, including being a 19-time Elite of Lexus Award recipient, a CarGurus Top-Rated Dealer, and a CARFAX Top-Rated Dealer. These recognitions reflect our unwavering commitment to delivering an ownership experience that exceeds expectations—from your first visit to every service appointment for years to come.
Whether you're shopping for the refined RX, versatile NX, luxurious GX, flagship LX, elegant ES, or Lexus' innovative electrified lineup, our knowledgeable team is here to help you compare models, value your trade, explore financing and lease options, and find the luxury vehicle that perfectly fits your lifestyle. We believe purchasing a Lexus should be as rewarding as driving one, and we're committed to making every step of the process enjoyable and transparent.
Our commitment continues long after you drive home. Our Lexus-certified technicians provide expert maintenance and repairs using genuine Lexus parts and advanced diagnostic technology to help keep your vehicle performing at its peak. Whether you're visiting for routine maintenance or more extensive service, you can expect the same attention to detail and exceptional care that have become synonymous with the South County Lexus name.
At South County Lexus, we believe luxury extends beyond the vehicle—it's about the relationships we build and the trust we earn with every customer. We invite you to discover why so many drivers throughout Orange County choose South County Lexus for all of their automotive needs and experience firsthand the award-winning service that has made us one of the nation's premier Lexus dealerships.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 724 service reviews
May 23, 2026
I brought my car to South County Lexus on 05/21/2026. What a wonderful and productive experience. From my salesperson, Chris Ward, to my phone call to solicit help (William), to the young man who assis What a wonderful and productive experience. From my salesperson, Chris Ward, to my phone call to solicit help (William), to the young man who assisted me with my issues (Ali), each one treated me as if I was their only customer. I cannot say enough about their professionalism, patience, knowledge, and performance. I can now happily enjoy all the features on my ES 350. I recommend them highly; I will be a customer for life. I drive close to one hour each way to Mission Viejo, which is well worth the time and effort. To all of you at SCL, many thanks for your kind assistance. Sincerely, Michael Kipper More
by MSK
Employees Worked With
Ali, William, Chris Ward
April 02, 2025
Do not take your car here for service for multiple reasons. 1) They don't know what they are doing. I told them of a few issues and they came up with the dumbest excuse as to why it might be happenin reasons. 1) They don't know what they are doing. I told them of a few issues and they came up with the dumbest excuse as to why it might be happening that I will just start asking my 8 year old to diagnose the issue going forward. I confirmed what they said with an independent mechanic and they agreed that the Lexus mechanics overlooked some basic things. 2) Although common knowledge, Lexus charges a ridiculous amount for their services which would be fine if they were competent, but hey are not. 3) If you get a loaner car now, BE AWARE, they will charge you 3 times the amount of gas you use at a double the cost per gallon. I put 30 miles on the loaner and they charged me for three gallons at 8 bucks per gallon. So their cars only get 10 miles per gallon???? Total scam. More
by brianzx7
Employees Worked With
Buddy
February 04, 2025
I had a very disappointing experience with the service department due to their new policy where you can only use credit card payments for maintenance if the amount exceeds $500. This rule is inconvenient department due to their new policy where you can only use credit card payments for maintenance if the amount exceeds $500. This rule is inconvenient for most people who do not carry a lot of cash. Additionally, they attempted to upsell a a tire alignment on a fairly new car, which felt pushy and unprofessional. I will not get my car serviced at a SoCal Lexus dealer ever again. Please look elsewhere. More
by John
Employees Worked With
Service Department
October 24, 2024
I literally just had an outstanding experience with South County Lexus in performing a 30,000 mile service on my 2023 LS500 F-sport! The service writer Maria, was great! Excellent communication on all update County Lexus in performing a 30,000 mile service on my 2023 LS500 F-sport! The service writer Maria, was great! Excellent communication on all updates and was an absolute five star process. Thank you, Maria and South County Lexus! More
by paultrangroup1
Employees Worked With
Maria
July 22, 2022
July 2022 Performed 60K mile service on 2015 GS 350. Had estimates from several Lexus dealerships. Spoke with Service advisor Ronnie Crowe regarding their 60K mi service and other dealership estimate. Had estimates from several Lexus dealerships. Spoke with Service advisor Ronnie Crowe regarding their 60K mi service and other dealership estimate. I selected South County after Ronnie's advisement and the good feeling of friendliness and trust. Have good day....... More
by moon22541
Employees Worked With
Service Advisor: Ronnie Crowe
June 17, 2022
I will not buy another Lexus so as to not go to that service center . Just a bad experience over the years. Up charging me constantly. Rude, arrogant service department. Revolving door of people and dis service center . Just a bad experience over the years. Up charging me constantly. Rude, arrogant service department. Revolving door of people and dishonest. Write letter of complaint to GM Pat Lustig that never answered . Pompous and arrogant More
by charly
Employees Worked With
Angelo , Ronnie , Hasan , all in service , Pat Lustig
August 17, 2019
EXEMPLARY CUSTOMER SERVICE!!! It is truly refreshing to do business with a dealership that offers outstanding customer service. My Lexus associate is Katrina Brown and she made a It is truly refreshing to do business with a dealership that offers outstanding customer service. My Lexus associate is Katrina Brown and she made a huge effort from day one to find the perfect Lexus for me. Here we are several months later and she went above and beyond to provide me with exceptional, personalized service. South County Lexus has a keeper in Katrina! More
by TerriBiniasz
Employees Worked With
Katrina Brown
June 06, 2019
Nice work! Took my SC430 in for a detail inside and out. You could literally eat off the engine! I wasn't happy with the chrome work that was done and I told R Took my SC430 in for a detail inside and out. You could literally eat off the engine! I wasn't happy with the chrome work that was done and I told Ronnie about it. He took care of it right away and I am very happy with it. More
by annie's lex
Employees Worked With
Ronnie Crowe
May 25, 2019
The best Lexus services in Orange county The best Lexus services department in Orange county, specially Isaac Lam the client care representative very friendly, helpful and also I would like t The best Lexus services department in Orange county, specially Isaac Lam the client care representative very friendly, helpful and also I would like to thank B. Harlin and A. Jacobson to make it happen. For me is worthy to drive over 30 miles to get the service from south county Lexus. More
by Anthony
Employees Worked With
Drew Jacobson and Isaac Lam, Barrett Harlin
May 19, 2019
Excellent Service! I came in to replace a windshield wiper blade and was treated like royalty. The service rep and General Sales Manager provided excellent customer ser I came in to replace a windshield wiper blade and was treated like royalty. The service rep and General Sales Manager provided excellent customer service and attention to detail. They not only replaced the torn wiper blade but ensured that the entire wiper arm and mechanism were functioning properly. More
by Lexusmac
Employees Worked With
Gina Neumeyer
