South Dade Kia

It was cool I like the new look of the place and the new seating arrangements. I also never had service from Karina before. She was cool and a little funny. I like the new look of the place and the new seating arrangements. I also never had service from Karina before. She was cool and a little funny. More

Everybody with whom I dealt connected with "me." Each person was honest and forthright about what your company can/cannot do and was respectful of my needs in a vehicle. I was never rushed or pressu Each person was honest and forthright about what your company can/cannot do and was respectful of my needs in a vehicle. I was never rushed or pressured. Unfortunately, in my years (many) I've rarely encountered such gracious staff at a car dealership. More

Friendly, efficient, comfortable. The check-in area has been revamped...no longer have the small "huts". The waiting area is more customer friendly. Good coffee, water, comfortable s The check-in area has been revamped...no longer have the small "huts". The waiting area is more customer friendly. Good coffee, water, comfortable seats. Everyone seems very willing to help! More

My experience I had to wait over 3 hours for them to tell me that they don’t even have the part I need and that I need to come back in 2-3 days. When I made an appo I had to wait over 3 hours for them to tell me that they don’t even have the part I need and that I need to come back in 2-3 days. When I made an appointment they said I can come after work without a problem I even told them the time that I will be able to make it. Then I get a call from them saying that they will be closed at that time, so I had to go on the weekend and wait an entire week for the service to be done. As far as the service once the part came in they installed it fairly quickly which was good but I wasn’t expecting to pay so much for a new headlight. More

Maintenance Karina is very knowledgeable and great customer service. She assist me every time I go to get oil change, also sold new tires for my car at a good pri Karina is very knowledgeable and great customer service. She assist me every time I go to get oil change, also sold new tires for my car at a good price and helped with credit. More

Great customer service Great services. My motor went out from one day to the next. Abdiel was able to get my car in the shop and out in a few days with a new motor! No more Great services. My motor went out from one day to the next. Abdiel was able to get my car in the shop and out in a few days with a new motor! No more issues. More

MISLED Lead to pay for a service I thought I was getting, only to find out after payment I did not get. I was totally mislead. Lead to pay for a service I thought I was getting, only to find out after payment I did not get. I was totally mislead. More

On this occasion service was superb!! Polite & efficient I arrived and waited a few minutes for a technician to take care of the car. I entered the office and was greeted by Alberto Sosa who helped me and I arrived and waited a few minutes for a technician to take care of the car. I entered the office and was greeted by Alberto Sosa who helped me and was very polite and professional. Alberto Sosa checked the status of the car and service included a recall and change of oil. In previous visits for regular oil change I had requested to check the windshield water fluid as it was always reading "low." Everytime I would go home I stilll had the message the day after leaving the dealer, which means the problem was not solved. This time around Alberto really took good care of giving a full service of the car. He offered to pick me up but I had arranged transport to pick up my car. I was extremely happy with the service I received that day. Alberto Sosa is definitely an asset to the service center. More

Continued commitment The continued service received from this establishment is consistent. The staff can be relied upon for complete auto care and advice . I have been a c The continued service received from this establishment is consistent. The staff can be relied upon for complete auto care and advice . I have been a customer for over three years and my auto is always in good hands. More

Service Personnel Are Friendly; Service Time Can Be Slow I've been to this service center twice now. The first time they had my car the entire day to go over a few issues. I was given a ride home, and I was I've been to this service center twice now. The first time they had my car the entire day to go over a few issues. I was given a ride home, and I was contacted throughout the day as to the status of my car. When my car was almost ready, I received a text message letting me know when the car would be ready. Overall, this experience was great. The second time I came back for the dealer to install a rubber gasket on my lift gate that was ordered. I was told that this procedure would take approximately 1.5 hours. I made an appointment and had to wait 20 minutes before I was even helped when I drove my car in. I ended up spending closer to 3 hours. Because they took so long, I also did not have time to wait to have my car washed with their courtesy wash, so I had to leave with a dirty car. Had I had known the process was going to take so long, I would have requested a ride home and would have picked up the car later in the day. The service personnel are friendly, and the overall experience is good at this dealer so far. They just need to be more on point with the timing so that customers can schedule their day accordingly. This review is an average of both my visits (since I did not get a option to leave a review after my first visit). More