South Dade Kia

Customer Satisfaction Really is a Priority I visited Sunshine Kia for the first time on 5/9/18 to look at a particular vehicle on their lot. After several hours with Leon Cannon - who was ext I visited Sunshine Kia for the first time on 5/9/18 to look at a particular vehicle on their lot. After several hours with Leon Cannon - who was extremely pleasant, easy-going and knowledgeable - he and I agreed on a price and made arrangements for me to pick up the vehicle the next day. When the time came, however, there was a considerable amount of miscommunication and disconnect regarding the price. I was extremely frustrated and upset at how things were handled during and after the process, and decided not to make the purchase after all. A few days later, I received a phone call from the general manager, Melvin Abreu, who was in Orlando on vacation with his family. He promised to assess the situation when he got back in town and rectify the situation. After several back and forth attempts, he remained diligent and steadfast in keeping his word to ensure the misunderstanding was cleared up and resolved to my satisfaction. Not only did he correct the situation, he went above and beyond to make sure I was happy with the vehicle. Leon drove 30 minutes to deliver the car to me, and Melvin turned what was an extremely negative and frustrating experience into a very positive one. His customer service skills, professionalism and determination to ensure his customers are 100% satisfied are traits extremely rare in the auto dealership industry these days. The man’s obstinacy and persistence is impressive, after being told "no" several times!! I give credit where credit is due, and Leon and Melvin both deserve credit for turning around an extremely poor car-buying experience into a satisfactory one. Thank you, Melvin and Leon. More

Helpful, Knowledgeable and Genuine Service Went in to Buy a particular car and they worked with me to the price i felt comfortable with. Great experience all around from everyone on the team! S Went in to Buy a particular car and they worked with me to the price i felt comfortable with. Great experience all around from everyone on the team! Super happy and grateful! More

Customer service Unmatched!!! Best Car buying experience yet!!! Flew into Miami from Destin to purchase a 2016 Kia Sorento that was priced extremely below the vehicles suggested sa Best Car buying experience yet!!! Flew into Miami from Destin to purchase a 2016 Kia Sorento that was priced extremely below the vehicles suggested sales price. Upon me getting here the vehicle had been sold. The sales associate, JJ and the General Manager, Melvin then showed me other similar vehicles and gave me an incredible deal on a 2017 Kia Sorento with 9000 miles on it. Customer service here is unmatched! There was a miscommunications about the out the door price for the vehicle. The General Manager, Melvin did everything in his power to make it right. And he did. Truly grateful for the whole team at sunshine Kia. More

Great overall Honesty I’ve been to many dealerships and not one has been as kind as the wonderful people that work in sunshine Kia. Hands down to the management and Honesty I’ve been to many dealerships and not one has been as kind as the wonderful people that work in sunshine Kia. Hands down to the management and the family of Kia you guys are wonderful. Thank you Yizzel and Melvin for the hospitality you have provided me and my wife and for take taking the time to work on the best deal greatly appreciated!! Also thank you myrthea and Dairon for helping me chose the right car and for pulling off a great finiance option. Definitely recommending everyone I know to go to sunshine Kia!! More

first car! Even though it took about 5 hours, we were treated so kindly. They did everything possible to get me to buy the car, even compromising with me. I left Even though it took about 5 hours, we were treated so kindly. They did everything possible to get me to buy the car, even compromising with me. I left satisfied with my new car. More

A Very Happy Customer! I was there with my daughter who owns a Kia and was getting it serviced. We were looking at vehicles. I asked the Sales Person Leon Cannon about the I was there with my daughter who owns a Kia and was getting it serviced. We were looking at vehicles. I asked the Sales Person Leon Cannon about the Kia Sorrento and he answered all my questions . The whole process was a great experience! Everyone was nice and helpful. I highly recommend this dealership. They were sweet to my little granddaughter and gave her crayons and a coloring book. She was a happy too! More

Attitude All the employees had a great attitude, especially Leon Cannon who even went and picked up my car and drove it back to the dealership. Great overall e All the employees had a great attitude, especially Leon Cannon who even went and picked up my car and drove it back to the dealership. Great overall experience. More

satisfied customer It was a pleasurable car buying experience Marcello and Melvin made us feel comfortable, they met all our expectations and fulfilled our needs in what It was a pleasurable car buying experience Marcello and Melvin made us feel comfortable, they met all our expectations and fulfilled our needs in what we were looking for. Jj our sales person was very attentive and helpful"Full of good energy", He made sure we were happy with the purchase. Marcello was great he got the approval with the bank when we thought it couldn't be done. More

Great Service Great Staff, very courteous and very willing to assist in any way to complete a purchase. I also noticed that they seemed to treat all their clients v Great Staff, very courteous and very willing to assist in any way to complete a purchase. I also noticed that they seemed to treat all their clients very professionally even though it was a very busy day and there was a fair amount of waiting. I definitely recommend this dealership. More