South Hills Toyota

South Hills Toyota has never failed me. They are always prompt, courteous and knowledgeable. I have been having my Toyotas serviced there for at least 5 years. Bought a new Prius earlier th They are always prompt, courteous and knowledgeable. I have been having my Toyotas serviced there for at least 5 years. Bought a new Prius earlier this year. More

I had my 14 Tacoma with 50k towed to the dealership on 10/8 and got it back on 10/28, my front actuator had failed. I removed it myself and found it unserviceable due to rust, so had it towed in. The g 10/8 and got it back on 10/28, my front actuator had failed. I removed it myself and found it unserviceable due to rust, so had it towed in. The good: They took my truck in without an appointment. After pickup, the service writer was very friendly and understanding. We’ll get to the understanding part. The bad: they had my truck for 20 days. The cost of the part was $100 more than other dealerships. When they quote you a price, be aware that they don’t include tax, so expect to spend more. Upon picking up my truck, my low tire light was ON, obviously the free “multi-point inspection” noted on my bill, doesn’t happen. Even the washer bottle wasn’t filled, therefore I can only assume it wasn’t multi-point inspected at all. Fortunately there was a gas station close to fill my rear tire that had 20 psi in it. When I dropped off the truck, I left $45 worth of Amsoil diff fluid with a request to install it. Not only did they not install it, but they charge me for fluid, but they kept mine, I had to have them go and find mine. I had asked for the old actuator back so I could open it for my own curiosity, nope, they couldn’t find it. The next day my son noticed that my front skid plate was missing! I called the service manager, who didn’t answer, I left a message and he never called me. I took my truck back to the dealership and they hunted down my skid plate and bolts and asked me if I wanted them to put it on, of course I do! The service writer was very understanding and polite, she got it installed for me while I waited. Be aware that when they initially send you a text and say that is how they will communicate with you, and you can ask any questions, they don’t mean it. I got the text on day 1, twice I sent a message over the next 20 days that never got answered. The only message that I got was on day 20, and it was yet again the initial message, but this time when I asked for a status update, they answered. The update was oh, yeh, it’s finished. I’ve had service done at this dealership before. The last time they tried to charge me for a warranted cat converter shield. When I showed them in the warranty book, they agreed not to charge me. Little did I know until weeks later that they just tore off the loose shield and never replaced it. More

Dead battery. Called at 8:30 to see if I could bring it in and get a new installed. Jim told me to bring it in and I was out of the dealership by 10:00 AM! Called at 8:30 to see if I could bring it in and get a new installed. Jim told me to bring it in and I was out of the dealership by 10:00 AM! More

It took some time but the dealership took the time to thoroughly go over our car and make sure that everything was in good running order. thoroughly go over our car and make sure that everything was in good running order. More

I keep coming back to this dealership cause they are simply the best. Thanks Cris and always thank you Brent. simply the best. Thanks Cris and always thank you Brent. More

appointment made early, got preliminary estimate, was informed of progress. final cost that of estimate, nothing added on. time duration equalled estimated wait time. informed of progress. final cost that of estimate, nothing added on. time duration equalled estimated wait time. More

Fast, friendly and efficient service. The staff is clearly well trained, very knowledgeable and managed well. The proactive communication regarding my automobile is very helpful. In a The staff is clearly well trained, very knowledgeable and managed well. The proactive communication regarding my automobile is very helpful. In a word the service has been consistently… AWESOME!!! More

Everyone was very courteous and explained to me the services that were not required at this time services that were not required at this time More

Sat for 1 and 1/2 hours waiting on my car for a 5,000 mile checkup. Was not informed, in a timely manner, that 2 mechanics had called off due to illness. Would have appreciated the service director lett mile checkup. Was not informed, in a timely manner, that 2 mechanics had called off due to illness. Would have appreciated the service director letting me know there would be a delay… More

They scheduled me quick and fix my problem without any hassles. Even shuttled me home hassles. Even shuttled me home More