South Hills Toyota - Service Center

Worst Service Dept Ever! I took my Sienna van in to get a key made. While in their "secure" service area, it was hit by a truck delivering parts. The damage to the rear (sma I took my Sienna van in to get a key made. While in their "secure" service area, it was hit by a truck delivering parts. The damage to the rear (smashed out the window and body damage) would require work done at the body shop where it was estimated to be tied up for about a week. I was getting ready to move my daughter to college and needed the van to get the job done. They offered to get me a rental car but claimed they were unable to find anything big enough (van or SUV) comparable to my damaged car because everyone else must have been moving kids around and there were none to be found. I requested that they lend me one off of their lot as the damage was their fault. They refused. Then, the Service Manager had the nerve to tell me that dealing with this was "not worth the $20 he would have made on making me a key." His attitude was awful. He essentially told me it was my problem and if I didn't want to take the small rental car, tough luck. When I got my van back, it still had broken glass all over the inside. They didn't even vacuum it out! They never called back to advise me of progress on the repair. I had to keep on top of them. Stay away if you want to be treated with respect. More

Horrible, horrible service department. South Hills Toyota has a horrible, horrible service department and service manager. I always serviced my hybrid there and had no issues until the AB South Hills Toyota has a horrible, horrible service department and service manager. I always serviced my hybrid there and had no issues until the ABS light came on. (Look up Toyota ABS issues...huge recall for some cars) They quoted me $5500 to replace the ABS unit, which was outrageous and more than I could afford, so I ordered the brand new Toyota parts myself (for half as much) from another dealer and took the car a Toyota certified mechanic to have the easily accessible and replaceable unit removed and re-installed. When I returned the car to them to have the brakes calibrated, they refused to work on it and claimed the Toyota certified mechanic that did the work damaged something. They literally told me to come pick up the car and they never wanted to see it again. When I spoke to Scott, the service manager, he said that if I had approved the original $5500 quote, none of this would have happened, like he was teaching me some kind of lesson. I offered to pay for up to 10 hours of labor to get it fixed ($1000), but Scott said no. He did not want his mechanics spending any more time on it. Three things: 1. The service department was vindictive because I did not purchase the parts from them. 2. There may be some kind of 50/50 quota in the service department to ensure that you pay as much on parts as you do on labor. If that is true, my service request did not bring in enough money, even with an authorization for up to $1000 in labor, so they simply turned it away. 3. It is possible that their technicians don't have the skill needed to calibrate/troubleshoot an ABS unit, or that the technicians there are simply too lazy to figure it out. I'm sure this negative review will generate some condescending response from this dealer. Whatever they say, at the end of the day they still refused to service a Toyota. Do you really want to give your business to that kind of dealer? More

Worst service I ever had Tacoma still under warranty. No a/c. Took back twice. Was told they had too put dye too find leak. Nope. Just charged system. Figure. Tacoma still under warranty. No a/c. Took back twice. Was told they had too put dye too find leak. Nope. Just charged system. Figure. More

Customer service all time low This is the worse customer service I have ever recieved. Two weeks ago my car wouldn't start. I called the dealership to try and bring my vehicle i This is the worse customer service I have ever recieved. Two weeks ago my car wouldn't start. I called the dealership to try and bring my vehicle in for them to look at it as I had to jump my car in order to drive. They could not get me in and had to go 2 days without a vehicle. Finally, the car went in for diagnostics and they replaced the battery. Mind you my car is 2 years old but jas 45k miles and warranty expires at 35k. After I pick up the car and go home, I realize my inspection is due at the end of the month...which is next week. No one informed me of my inspection due date so I had to call to make another appointment for my car. Fast forward to yesterday, I dropped my car off and went to pick it up. After driving 5 ft away I realize a good 6 in crack in my windshield that was NOT present when I dropped it off 5 hours earlier. I turned around and went back to service. The service guy took a photo and said he had to email it to his boss and they would get back to me. I called 3 times today, left a voice message and spoke with the service lady and still at 5pm today I never received a call back from the service manager so I went back to the dealership to speak to him in person since I was not worthy of a call back. He told me there was a small crack in my windshield when I brought it and they will not replace my windshield. I am 100% certain there was no crack when bringing the car in and even if there was, my car passed inspection and no one informed me upon arrival to pickup my vehicle that they found a crack. Never returning to this dealership again and considering trading my car in. Do NOT go to this location. More

Terrible This dealership defines the word "incompetent." I took my 4Runner in for an inspection, mounting and balancing of 4 tires and an alignment. Not only d This dealership defines the word "incompetent." I took my 4Runner in for an inspection, mounting and balancing of 4 tires and an alignment. Not only did the dealership mount the wrong tires (cheaper than the ones I ordered), but it took them five hours to complete the service. The service advisor informed me that the balancing machine was calibrated improperly and they were attempting to correct it and this was the source of my delay. After finally receiving my vehicle back I noticed the wrong tires were installed and brought this to the service managers attention. He informed me they in fact did not do anything wrong but was willing to reimburse me the cost of one tire plus mounting and balancing (which, 6 weeks later I still have not received). Now I cannot even get a call back from the service manager or the customer service manager. But wait! There's more! Upon driving my vehicle I noticed it pulled drastically to the right so I scheduled service with a separate dealership (I won't bring any vehicles back to this place if they paid me to). $200 later at a different dealership and the issues are finally resolved. The geniuses at South Hills forgot to remove the old weights from my wheels when balancing and misaligned the vehicle. I will never bring any vehicle to this dealership or any of its affiliates and I urge you to do the same. Not only are they utterly incompetent when it comes to seadvice but they do not care to alleviate their mistakes with their customers. More

Rude and unprofessional The service advisor is completely unprofessional and unreliable. She was rude with her tone, language and attitude. It was obvious that she wasn't c The service advisor is completely unprofessional and unreliable. She was rude with her tone, language and attitude. It was obvious that she wasn't customer focused.. Once the vehicle was in the shop she made excuses and changed her story about when the vehicle would be ready... Clearly they don't value their customers and they don't teach professional communication to the staff.. You don't want to be dependent on this shop for maintenance and service. You can't trust them, plain and simple. More

Service advisors are rude Both male advisors are rude. Griff left us and was never back to help. Robert then helped but a miscommunication happened and he became rude& condesce Both male advisors are rude. Griff left us and was never back to help. Robert then helped but a miscommunication happened and he became rude& condescending. More

terrible service department They caused damage to my truck and told me since the parts I bought were aftermarket they didn't have to replace them. They cut wires on the back of t They caused damage to my truck and told me since the parts I bought were aftermarket they didn't have to replace them. They cut wires on the back of the motor which caused a check engine light to come on. Tore a c.v boot when removing and didn't replace it and the list goes on. I actually had to turn it in to my insurance company. More

Delivery issue My new Avalon had some marks in the paint on the hood. Talked to Jeff and he had me bring in my car that same day and corrected the problem as soon as My new Avalon had some marks in the paint on the hood. Talked to Jeff and he had me bring in my car that same day and corrected the problem as soon as I arrived. I've never experienced such quick service with any other dealer I've ever dealt with. More

Went in to have a key matched up on my Toyota. The service department could not get the key to sync with the vehicle but still charged $50. Didn't offer any real explanation of the problem, only stat service department could not get the key to sync with the vehicle but still charged $50. Didn't offer any real explanation of the problem, only stated that they seem to have lots of problems syncing keys that don't come out of their parts department, which, by the way, wanted another $200 to get a key and fob from them. Obviously nothing is free but it's a five minute task and they obviously don't think long term. My vehicle is coming up on 60K miles which is a pretty big service milestone. You can guess where I won't be taking it for service. More