South Houston Nissan

I had a terrible experience at South Houston Nissan, and I only chose this dealership because it was the closest to my residence. I had my own pre-approved financing and expected a smooth process, but I and I only chose this dealership because it was the closest to my residence. I had my own pre-approved financing and expected a smooth process, but I ended up spending over five hours there. Two months ago, I did a similar deal at Baker Nissan and was in and out in just one hour, so this was a complete contrast. After I signed the paperwork, they suddenly hit me with a deposit requirement of $2,000 to $4,000, despite me clearly stating from the start that I wasn’t putting anything down. They offered to reduce it to $1,000, but it was still completely unreasonable. When I voiced my frustration, I was told to leave, as this was apparently the General Manager's "rule." While I did end up buying the vehicle, if I could do it over again, I wouldn't have gone through with it. My wife loves the car, but the unprofessional and inexperienced staff made the whole experience unbearable. To make matters worse, after South Houston Nissan submitted the wire transfer for my deposit, they failed to include their bank information, which delayed my refund by another four days. When it came time for them to pay off my loan for the vehicle I traded in, SOUTH Houston Nissan took 3+ weeks to pay off my trade in. Which forced me to pay 2 payments from the time I traded it in. I requested the GM to call or speak to him and never talked to him. Finance dept told me several different lies and tried blaming the length of time on me when it was South Houston Nissan whom didn’t know how to put their information down so they could get paid. I strongly suggest looking elsewhere if you want a smooth, efficient car-buying experience. This was not worth the headache. Drive across town to a different dealership, I had a great experience with Baker Nissan. More

They can sell you a car but they will fail you again and again once you buy it! The service department lacks any kind of professionalism and the GM tried to "make it right" but instead stood me up with zer again once you buy it! The service department lacks any kind of professionalism and the GM tried to "make it right" but instead stood me up with zero communication! I wouldn't send my worst enemy here to buy a car because they will not take care of you once you're in it! More

I bought a new Nissan titan from South Houston Nissan with a 5 year bumper to bumper warranty also a lifetime power train warranty in February 2024 13 months later the battery failed but the dealership s with a 5 year bumper to bumper warranty also a lifetime power train warranty in February 2024 13 months later the battery failed but the dealership said the battery was good after using it road service 3 times and they said it was bad I bought a battery 6 weeks ago and no problem since so they didn't honor the warranty DON'T PATRONIZE THAT BUSINESS More

Cinthia Cervantes, Kevin Robinson and their team were very helpful in securing my payments in the range that I requested. That made the full experience with South Houston Nissan one of my best. I would g very helpful in securing my payments in the range that I requested. That made the full experience with South Houston Nissan one of my best. I would give them a 10 rating on every aspect recommend you visiting them in your next buying process. Thank you for the great truck and smooth process. More

Cinthia Cervantes would provide you great quality vehicles that will fit perfectly to your budget. She has great communication and she'll also ensure that you leave satisfied with your purchase! vehicles that will fit perfectly to your budget. She has great communication and she'll also ensure that you leave satisfied with your purchase! More

Worse car purchase experience ever I have ever had! For a used car you get charged for advertising the vehicle and for them to fix it to put up for sale, this was an upcharge of $6500, which is ridicul For a used car you get charged for advertising the vehicle and for them to fix it to put up for sale, this was an upcharge of $6500, which is ridiculous, when can just put this amount towards new car purchase. And apparently only this dealership is the only one who charges the customer for it. Do to the pressure to purchase the used car I decided I didn't want the car and I went to return it 2 days later when I found out my loan approval was in "limbo" and met with Chris Ferrante and he threaten me that if I did not take the car I was not going to get my $4000 down payment back, knowing very well that by law they had to refund me my money! He figured that since I was a minority female that I didn't know better! I called multiple times to get ahold of the GM, Jon Letang, with no luck, apparently, he's time is too valuable to deal with customers. I ended getting an addition $1000 discount on the car. The GM sent me to Antelmo Nunez, I asked him to give me an itemize list of what was paid with the $6500 he told me salesperson was to contact me, 2 weeks later I have yet to hear from someone. I also do not have information on how to get ahold of the credit union who financed my car as there is no phone number on the paperwork, but I was told in order to get the $1000 discount I had to go thru that specific credit union as they have to send the credit union a certain number of customers. Run from this dealership it is a scam and all they care is about closing the deal and once that's done, they will not make any effort to answer or assist in any type of way. PLEASE BECAREFUL with this dealership! More

Diego was great to work with he was pleasant he showed us the car and explained it he followed up with me the next day and we bought the car the car and explained it he followed up with me the next day and we bought the car More

Cinthia was very helpful and understanding made my first car purchase very fast and easy will definitely recommend her if you need Spanish as well great customer service car purchase very fast and easy will definitely recommend her if you need Spanish as well great customer service More

This car dealership was great! Cinthia helped me all throughout the process and had very good communication with me. Amazing service from her! Cinthia helped me all throughout the process and had very good communication with me. Amazing service from her! More

Muy buena experiencia tuve al visitar este lugar, agarre el carro que qeria por el precio que se me fue prometido. Gracias Dulce y Cinthya. el carro que qeria por el precio que se me fue prometido. Gracias Dulce y Cinthya. More