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South Point Hyundai
Austin, TX
2,386 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,386 Reviews of South Point Hyundai
August 19, 2020
Shawn was very helpful. We drove from Houston to Austin because the salesmen were too busy in our area to look for the car we wanted. Shawn helped us find exactly what we needed with no pressure. because the salesmen were too busy in our area to look for the car we wanted. Shawn helped us find exactly what we needed with no pressure. More
by Brownradar
Employees Worked With
Shawn Hamze
August 14, 2020
My experience was not so pleasant. I had a scheduled appointment for a recall service but I had to wait for about 20 minutes for someone to assist me. When I came back to pick up my vehicle they were mu appointment for a recall service but I had to wait for about 20 minutes for someone to assist me. When I came back to pick up my vehicle they were much more helpful and friendlier but my car was unlocked and had been ransacked. I spoke with the manager but he blamed it on homeless people. I didn't make a big scene about it because I noticed a big sign that says we are not responsible for your personal items but at the same time if I'm trusting you with my property you and your employees should be held responsible. Needless to say I won't be using South Hyundai anymore because they hire thieves and cover and make excuses for them. More
by pudloe11
Employees Worked With
Patricia Malmgren, Bailey Sweatman, Gerald Watson
August 12, 2020
Was a nightmare never called when he said he told me 1 day instead 3 days Finally has to call service director and go up there to talk to Gilbert day instead 3 days Finally has to call service director and go up there to talk to Gilbert More
by Kellysusu
Employees Worked With
Tyler, Gilbert Cisneros
August 11, 2020
Gopal is a great salesman If you are looking for a used car, Gopal at South Point Hyundai is your man. He is really honest and also will not pressure you. He wants to make sur If you are looking for a used car, Gopal at South Point Hyundai is your man. He is really honest and also will not pressure you. He wants to make sure you are satisfied with your purchase and it shows. I didn't end up buying a used car, I got a new one but Gopal even helped me through that process as well. Great dealership and great salesman! More
by george.lane
Employees Worked With
Gopal Patel
August 10, 2020
Mike Ortiz and Jared went above and beyond. They were great! And made the experience so easy. Riley in finance was great also. Highly recommend! great! And made the experience so easy. Riley in finance was great also. Highly recommend! More
by mypst911
Employees Worked With
Jared, Mike Ortiz, Riley Stevens
August 10, 2020
Awful service department Don't waste your time taking your car in for service at this dealership. We had a fabulous experience when we bought my daughter's car at South Point. Don't waste your time taking your car in for service at this dealership. We had a fabulous experience when we bought my daughter's car at South Point. However, the same can not be said for our experience with the service department today. My daughter made an appointment 2 weeks ago to have some recall work done on her car. When she took the car in before 9:00 a.m., Patricia told her that they might or might not get to it today. My daughter pointed out that she had made an appointment, specifically because she works out of town and it is difficult for her to get off work. Patricia just kept saying that she didn't know what to tell her and that she would call her when she knew something. Thank goodness my daughter decided to Uber home, because it was 5:15 before we finally got a call. And this is after I called 4 times to complain. I spoke to Patricia 2 of those times and she was incredibly rude both times. She lied the first time and said she would transfer me to Ellen, who is the manager of the service department, but she transferred me the voicemail of someone named Joe. I finally got Ellen on the phone much later, and she claimed to know nothing about the situation, nothing about my call, and she was short, rude, and obviously anxious to get me off the phone. I told her that I did not appreciate them trying to take advantage of my daughter because she is a young female and they assumed she wouldn't make a fuss. Then I spoke to Patricia again at 5:15 p.m.and she tried to tell me that it would be $451 for this recall work! I didn't even care at this point and told her it was fine and asked if we could come pick up the car. She rudely raised her voice and told me "NO!" - that she was just calling to get authorization. I told her to forget it and that we were on our way to pick up the car. When my daughter arrived, they did not have the paperwork showing what, if anything, they even did today. For all I know, the car sat around in the lot and was never touched. The only indication that someone had been in the car at all was that the cover of the fuse box was missing. She then had to go back inside to find out where it was. It was given to her and she was told to put it back on herself. All I can say is that South Point Hyundai will never get another dime of our money or another second of our time. We will drive to Round Rock, Kyle, or even College Station before we go there again. I read the negative reviews on Yelp and most of them were about their experiences with the service department. I assumed that those people had not made an appointment or had been unrealistic about what they wanted done. But, believe me, every single one of them was accurate. The people in the service department, specifically Patricia and Ellen, are rude, dishonest, and totally inefficient. You will be wasting your time trying to get any service on your car at this dealership. More
by agresham1
Employees Worked With
Ellen Bone, Patricia Malmgren
August 10, 2020
Perfect purchasing It was my very first car purchasing and Shawn helped it perfectly. He explained every step so kindly and in detail. I'm super satisfied with his help! It was my very first car purchasing and Shawn helped it perfectly. He explained every step so kindly and in detail. I'm super satisfied with his help! More
by SujiJang
Employees Worked With
Shawn Hamze
August 08, 2020
It was a pleasure working with Shawn with purchasing my car. He was very honest and open and that’s the kinda of salesman that I wanted. I am so happy with my purchase. I will be looking him up for any fut car. He was very honest and open and that’s the kinda of salesman that I wanted. I am so happy with my purchase. I will be looking him up for any future purchases I make :-) More
by fashionablewhit_86
Employees Worked With
Shawn Hamze
August 08, 2020
We messaged them over facebook about the buy back sell and they were automatically on the ball about getting back to us. Said for us to come in and they’d get us into a new car. We walked in everyone was and they were automatically on the ball about getting back to us. Said for us to come in and they’d get us into a new car. We walked in everyone was wearing mask, and Keeping distance as they have our best interests in mind. We got the pleasure of working with Eddie who is a super awesome guy, friendly and very motivated. Our 4 year old son had a blast talking to all the sells-men, they all greeted him with smiles, handshakes, as well as laughter. While I had my doubts about being able to get a new car because I don’t have the best credit, they did it! Eddie got us into a 2020 Kona with a beautiful color. We can not thank you enough Eddie and everyone at Hyundai that helped, For doing all that you can for us. We absolutely love our new car! More
by KrisTyler
Employees Worked With
Eddie Carter
