South Pointe Chrysler Jeep Dodge

The sales professional, Andrew, is not very professional. His attitude and behaviors are extremely immature and unbecoming for such a large brand. It is clear he does not care about his customers or doing wh His attitude and behaviors are extremely immature and unbecoming for such a large brand. It is clear he does not care about his customers or doing what is right even if it costs $15 to make the customer happy. The key fob to the car I purchased came apart when Andrew pulled the keys out of his pocket. He fiddled with it for several minutes then asked me, the customer, if I wanted to take a stab at it. I said sure. Well, upon trying to fix the key fob casing, these two small teeth broke off. Now the key fob casing won’t go back together. Again, this was several minutes of trying. I asked Andrew what we could do to make this right. It seems reasonable that I would want the key fob in the same condition as when I decided to purchase said vehicle. Andrews tells me: “it still works!” Well, it doesn’t stay clasped together and cannot go on a key fob ring any more. After my rebuttal, he proceeds to tell me: “you’re the one that broke it!” Excuse me? We wouldn’t be having this problem if the key fob didn’t come apart when you pulled them out of your pocket. Frustrated by Andrew’s lack of professionalism, I asked to speak to the sales manager to see how we can make this right. He tells me the casings can be purchased for $15 on Amazon. I said great, just mail it to me once it comes in. He agreed and I left happy, despite being extremely annoyed with Andrew. Two weeks with the car now and still no new key fob casing. Honestly, Andrew is a sheister and gives a bad name to the car business. 0/10 would I recommend or ever do business with Andrew again. More

Friendly service and good communication. I appreciate their knowledge and thorough inspection of my vehicle as well as the care they took to protect the seat and floors from getting dirty. I appreciate their knowledge and thorough inspection of my vehicle as well as the care they took to protect the seat and floors from getting dirty. More

It was my first time ever going to that dealership they had wonderful customer service they took real good care of me while I was there definitely recommend!! had wonderful customer service they took real good care of me while I was there definitely recommend!! More

Very courteous and explained problem well. Kept me well informed of work in progress. Loved getting the car inspected overall and getting everything texted to me what inspection showed. Would Kept me well informed of work in progress. Loved getting the car inspected overall and getting everything texted to me what inspection showed. Would definitely recommend this dealer. They do aim to please. More

Service got me in and out in just a matter of days very very professional. very professional. More

They were really nice and considerate granted it took awhile but to be expected but overall a good experience awhile but to be expected but overall a good experience More

All work was satisfactorily and completed in a timely manner. The staff also correctly guided me to other offices in order to complete other tasks. manner. The staff also correctly guided me to other offices in order to complete other tasks. More

Frank and the team at South pointe are excellent to work with. Their video feedback while servicing my Ram is very beneficial and keeps me informed on their work progress. Other dealers should be as effic with. Their video feedback while servicing my Ram is very beneficial and keeps me informed on their work progress. Other dealers should be as efficient More

Took my truck in for check engine, it took 5 days to fix the problem the problem More

We went here for an oil change and annual maintenance. Christopher was awesome in keeping me informed on everything that needed to be done as well as sending me a document for the things that I did not ha Christopher was awesome in keeping me informed on everything that needed to be done as well as sending me a document for the things that I did not have done. I also went in with a ton of question about my tow rating and pulling and camper with my little jeep gladiator. He was more than willing to answer all my questions and very informative. I was very pleased with my service. More