Stay away from South Pointe Chrysler, Jeep, Dodge and bring your business and hard earned money to a dealership that will appreciate you with your purchase!
I had quite a negative experience last week (February 2020) when attempting to purchase a mid-size Jeep SUV which was advertised on South Pointe's web site.
Photos only showed the vehicle at a distance and there were few close-up photos. Since I am in a different state and unable to look at the car in person, I asked several questions and requested that someone inspect the car thoroughly and report any damage or problems. This way I could make the decision to purchase it or look for something else. While the salesperson, Rik Thomas was helpful in doing so, he was not able to make decisions on potential cosmetic repairs, etc. and had to defer to the used car manager Toby ?.
While speaking to Toby only twice, he proved himself to be one of the most condescending and belittling individuals I have ever spoken to. He stated that this was too much work to sell a car to someone in another state; that it was also harder to deal with my credit union instead of their in-house financing and the he absolutely did not want to put any money in the car. Toby stated that they had priced the car too low originally and immediately raised the price by $800!
The car had a damaged windshield, which I was asking to be replaced for safety reason and also to be compliant with obstructed vision laws in Colorado. Also, a small trim piece on the rear bumper showed some damage and I requested that it be repaired as well. NOTE: the cost of these repairs were added to the purchase price. The car showed less the 12K miles.
I believe that I was only doing my due diligence and trying to enlist the help of this dealership to ensure that I would not have any issues with my purchase. Instead of assisting me (a committed customer) and not just a tire-kicker, Toby totally disregarded me as the later.
In his second and last call, he stated quite rudely "I don't want to sell you the car; it's not worth my time!"
Toby certainly seems and sounds to be a most unpleasant and boorish individual. I am so glad I did not buy this vehicle from him. This dealership is definitely NOT well represented by him; he would not be a good, personable salesman, much less a manager. This dealership would do well to fire him ASAP!