Rik was very respectful of our time and our needs. We found a car we liked on TrueCar and Rik got back to us within a day. He had the Hyundai Sante Fe we were interested in pulled up and ready to go when we got there. We looked at the car, he walked us through the features, we test drove it,and had some more good discussions about that SUV versus some other similar vehicles. We thought we might go check out another model ( at a different dealer) to test drive before making a final decision, and Rik got us a nice print out of the price, dealer fees, his card, and carfax report to look over with no pressure or hurry to even buy the car that day. After a stressful experience earlier that day with another dealer who kept trying to strong arm us into buying a car we really appreciated that and how upfront he was with all of our questions on the remaining factory warranty. His knowledge and professionalism totally won us over and we decided we wanted to buy that car right then and there and not bother looking elsewhere to do business. No weird head games, no crazy negotiations, just here is the price, here is the TTL, and our available USAA discount. Simple, easy to understand. Richie over in finance was also amazing, we really loved being able to see all the additional warranties and services on that giant iPad where we could clearly see the costs, loan terms, options/details, and ask questions about all the services. Our 14 year old was in the office with us and even she was impressed that she could understand the conversation and what we were getting with the car. I feel the pricing was transparent, we were getting a great deal, and Richie was even able to find a loan with a better interest rate than the pre-approved offers we had in advance. Night and day difference between South Pointe CJDR and that other dealer! We will be back in the future when its time to replace our other vehicle or purchase a car for our kids. That was by far the smoothest car buying experience we've ever had.