South Pointe Chrysler Jeep Dodge

This place was extremely nice and clean. From the time I dropped off my car to when it was complete I was able to get messages along the way, which I am not used to. Very nice people and a k From the time I dropped off my car to when it was complete I was able to get messages along the way, which I am not used to. Very nice people and a knowledgeable staff. Will be back if I have issues More

Devin and team were very friendly and helpful and made purchase as easy as hoped. Their website inventory and pricing was accurate and fair and Devin worked with me a bit. Though I paid cash the finance t purchase as easy as hoped. Their website inventory and pricing was accurate and fair and Devin worked with me a bit. Though I paid cash the finance team was kind and not pushy. More

Very disappointed in the service we received. They did not know why the vehicle was brought in. Reminded them the faulty part had been replaced less than a year ago in their facility. Had to call They did not know why the vehicle was brought in. Reminded them the faulty part had been replaced less than a year ago in their facility. Had to call for updates as we never received a call updating service. If we conducted business like this facility did we would be out of business. 3 weeks in a repair facility without communication is not acceptable. More

Haleigh Hamilton is the reason we go to this dealership. She is excellent and professional. She is excellent and professional. More

Very friendly, answering all questions and got my truck done when they said they would! done when they said they would! More

My vehicle broke down on the road and I was towed into the dealership to see about repairs. They were great. Got my vehicle in immediately to diagnose the problem and find the part. I was from out of town the dealership to see about repairs. They were great. Got my vehicle in immediately to diagnose the problem and find the part. I was from out of town. They set me up with a hotel close by. Drove me there & picked me up in the morning when my vehicle was repaired and I would rate their service as exceptional. More

Always fast and friendly service. Tommy is always professional and nice. I highly recommend this dealership Tommy is always professional and nice. I highly recommend this dealership More

Looked at a RAM truck on a Saturday night that I really wanted at a great price. They contacted me on Monday morning asking if I was interested, and I told them I wanted the truck and would be there at 5 P wanted at a great price. They contacted me on Monday morning asking if I was interested, and I told them I wanted the truck and would be there at 5 PM to purchase the truck. They acknowledged this and told me they would get the truck ready. I was literally putting on my coat on Monday afternoon to go purchase the truck, and I received a text telling me someone just bought it. BAD way to do business! More

My appointment was at 7:00am on Thursday but my vehicle was not looked at until around 1:00pm. I was not advised of this until I called to see why I hadn’t heard anything back yet. My service advisor was t was not looked at until around 1:00pm. I was not advised of this until I called to see why I hadn’t heard anything back yet. My service advisor was terrible at relaying the info from the technician. She said multiple times “I don’t know”, “I’m not sure”, and “maybe “. Those are not phrases a customer wants to hear. She was also very hard to contact. Didn’t respond to numerous texts. Phone calls were sent to voicemail. She forgot to put one of the repairs I’d requested on the work order. When asked if the service recommended was going to fix the main issue I had brought the vehicle in for she said maybe. That makes it very hard for a customer to approve the repair. Makes it sound like the technician is just throwing parts at it hoping it’s the answer. When I picked up my vehicle, the remote start wouldn’t work and it was functioning properly when I dropped it off. The entire touchscreen was inoperable. I came back within 10 minutes and alerted the service manager. We made an appointment for the next Monday. Midway on my drive home everything started functioning properly. I called the service manager Tyler him know. He then tells me that in many cases of the battery being unhooked during servicing it takes some time for everything to reset. My concern here would be that the technician didn’t run the vehicle the appropriate amount of time for the reset to occur, so how did he know everything was fixed? I’ve been coming to your business for many years and this was without a doubt the most troubling visit I’ve had. In the end, it appears that everything has been repaired and working properly, but I will find it hard to trust the process if I decide to use your services again. More