South Pointe Chrysler Jeep Dodge

Very friendly, answering all questions and got my truck done when they said they would! done when they said they would! More

My vehicle broke down on the road and I was towed into the dealership to see about repairs. They were great. Got my vehicle in immediately to diagnose the problem and find the part. I was from out of town the dealership to see about repairs. They were great. Got my vehicle in immediately to diagnose the problem and find the part. I was from out of town. They set me up with a hotel close by. Drove me there & picked me up in the morning when my vehicle was repaired and I would rate their service as exceptional. More

Looked at a RAM truck on a Saturday night that I really wanted at a great price. They contacted me on Monday morning asking if I was interested, and I told them I wanted the truck and would be there at 5 P wanted at a great price. They contacted me on Monday morning asking if I was interested, and I told them I wanted the truck and would be there at 5 PM to purchase the truck. They acknowledged this and told me they would get the truck ready. I was literally putting on my coat on Monday afternoon to go purchase the truck, and I received a text telling me someone just bought it. BAD way to do business! More

Always fast and friendly service. Tommy is always professional and nice. I highly recommend this dealership Tommy is always professional and nice. I highly recommend this dealership More

Despite having an appointment, I still ended up waiting more than three hours for service. They didn’t even remove the seat cover or the floor mat they used during the service. more than three hours for service. They didn’t even remove the seat cover or the floor mat they used during the service. More

My appointment was at 7:00am on Thursday but my vehicle was not looked at until around 1:00pm. I was not advised of this until I called to see why I hadn’t heard anything back yet. My service advisor was t was not looked at until around 1:00pm. I was not advised of this until I called to see why I hadn’t heard anything back yet. My service advisor was terrible at relaying the info from the technician. She said multiple times “I don’t know”, “I’m not sure”, and “maybe “. Those are not phrases a customer wants to hear. She was also very hard to contact. Didn’t respond to numerous texts. Phone calls were sent to voicemail. She forgot to put one of the repairs I’d requested on the work order. When asked if the service recommended was going to fix the main issue I had brought the vehicle in for she said maybe. That makes it very hard for a customer to approve the repair. Makes it sound like the technician is just throwing parts at it hoping it’s the answer. When I picked up my vehicle, the remote start wouldn’t work and it was functioning properly when I dropped it off. The entire touchscreen was inoperable. I came back within 10 minutes and alerted the service manager. We made an appointment for the next Monday. Midway on my drive home everything started functioning properly. I called the service manager Tyler him know. He then tells me that in many cases of the battery being unhooked during servicing it takes some time for everything to reset. My concern here would be that the technician didn’t run the vehicle the appropriate amount of time for the reset to occur, so how did he know everything was fixed? I’ve been coming to your business for many years and this was without a doubt the most troubling visit I’ve had. In the end, it appears that everything has been repaired and working properly, but I will find it hard to trust the process if I decide to use your services again. More

Great team were very helpful putting a deal together and getting the right financing togethee getting the right financing togethee More

Last trip in they neglected to reset mileage after oil change, missed a brake issue that was fortunately caught by a tire dealer. Was not as impressed this time. change, missed a brake issue that was fortunately caught by a tire dealer. Was not as impressed this time. More

The dealer was on time to change the oil and filter. It was clean, the service writer pleasant and did not take long to complete the repair. The waiting area was clean and had good furniture. It had com It was clean, the service writer pleasant and did not take long to complete the repair. The waiting area was clean and had good furniture. It had complementary donuts but the case containing the donuts needed a good cleaning. It had three days of icing covering the outside. The coffee machine did everything but slice bread and dispense cream. Creamer needed to be refilled. The coffee cups were too small, coffee spilled out the cup. The towel dispenser next to the sink was out of paper. More

Scheduling is done somewhere else. Not a good way to do it. Name of service person shown on the schedule confirmation is incorrect. Not a good way to do it. Name of service person shown on the schedule confirmation is incorrect. More